This review is a long time coming. I started the process of laser hair removal for my bikini region and armpits at Ideal Image after their salesperson sold me that the reason for the higher cost at Ideal Image compared to another facility is because as their services are provided by highly- trained nurses. Initially, everything was going well with my treatments. But midway through I started to get discoloration/hypopigmentation on my armpits. I asked if this was normal and if it would go away. I was told it was and many more treatments were done. I waited many months after I finished my laser hair removal to allow the discoloration to go away. It never has, nearly a year and a half later. Once I contacted Ideal Image again to let them know, I was told to go to a dermatologist who diagnosed me with Vitiligo. Essentially the laser hair removal triggered an autoimmune response in my body which caused a permanent change in my skin. My problem is the contract never stated medical conditions like this could be triggered by the laser treatment. Also, I know nurses can't make diagnoses. But they could have at least stopped my treatment and advised me to see a dermatologist instead of continuing with further laser hair removal treatments that may have perpetuated my issue. Why did I pay a higher cost for "skilled nurses" like the salesperson told me if they aren't trained to recognize if something is wrong? I spoke with the manager at the facility who I don't feel provided me with an adequate reparation to permanent damage in my body ($100 "refund"). I tried many times to contact higher up supervisors with no one returning my calls/emails. As of right now, the legal team at Ideal Image has not provided me yet with a solution to this issue. I trusted Ideal Image as a reputable institution and I no longer would recommend someone else trust them. Since I wasn't informed prior to treatment that this was a risk, I feel like there was a violation to my body. I want to warn others so they at least know the risks that I didn't know going into laser hair removal. read more

Ideal Image Brookfield - Laser Hair Removal Near Me - Brookfield, Wisconsin

I had bought a package for coolsculpting elite from this spa. The 1st treatment went very well and I was very satisfied! I scheduled 2 more appointments before I left for the remaining appts in my package. I received a phone message from Mel a few days prior to the appointment cancelling it because the nurse who was supposed to do the service was no longer employed at Ideal Image. I have called and left at least 4 messages for someone to call me to reschedule. They have no receptionist and nobody returns the call. I am very disappointed because I had prepaid for these services. Now I feel like I need to drive over there and see what's what. The link to schedule a service on-line is also not functioning. read more

I just started doing laser hair removal with Ideal Image and am already really happy just a few weeks after one session. I felt really understood as I was describing my desire for the hair to be removed on the phone and they helped connect me easily with a payment plan that worked for me. I showed up and had not done the proper preparation prior to my appointment of shaving and not only was I not made to feel bad about it, the nurse performing the treatment actually helped me with it. I was offered and lot of pain management options and given information regarding what to expect as well, which was really helpful. The nurse really listened to me as well and made me feel comfortable when she knew the treatment was painful. They checked in as well to make sure I felt good after my treatment was over. Since my last treatment, I have seen excellent results with very limited growth on my pubic area and only in certain spots, so they treatment is working well. I am happy with the results and with the staff. read more

I'm surprised by the negative reviews. I went to a different location for hair removal services originally 8+ years ago and came to this location for some touch ups. This facility was very nice and clean. Scheduling was easy. The staff was super nice. I think Maya is the name of the tech I worked with and she was great to answer questions for me before and after since I didn't remember stuff from the last touch up (4 years ago). She was also great about checking to make sure I was tolerating the procedure as we went. I'm still very satisfied with the decision to use them for hair removal and they were up-front with me initially that I would likely need touch-ups down the road. Very much worth it. read more

The first time at this location, the newer technician didn't assess my facial hair beforehand, and she moved the laser extremely quickly from spot to spot. It was a very painful treatment. Now, I have burns on my face. There are more smaller burns on the side of my face from what I believe the hair being to long and her not shaving it down a bit like prior technicians. read more

Ideal Image Brookfield - Burns on my chin area. - Laser Hair Removal Near Me - Brookfield, Wisconsin

I'm so extremely disappointed in Ideal Image. I paid an absolute fortune to be a lifetime member so I could continue to receive touch ups on my face for laser treatments and not only were they charging for each pulse so it would be around $80-90 each visit after paying all the money to be lifetime now they have switched to charging lifetime members $99 for each section of the face. That is absolutely absurd and very bad business. Lastly I had 2 treatments recently and only had a week of no hair and now it's all back and worse than it was prior to going in. I feel someone should be answering to why customers are being treated like this who paid a lot of money. read more

While the tech's were friendly this entire purchase was a scam. You will NOT be hairless. And it WILL cost you a lot of money to find that out. I followed my plan to a T and got more appointments than "average" and still have hair. But! I can now pay $50 per session every time I go back... Also had appointments moved on me with no notice only to leave work and find out I have to come back. Customer service as a whole is bad. Sneaky auto charges for memberships. Save your money and embrace your body hair. read more

10/10 would recommend coming to this facility. Scheduling was so simple! Everyone was so nice and welcoming from the moment I walked in the door. I felt like I was very well educated for the procedure I was receiving. The facility was also very clean and nice. read more

So disappointed. After a month injections are no longer visible I'm not sure what they are using but it seems to disintegrate rapidly. I've contacted corporate about a refund and was rudely dismissed. Everyone asks what I've got done because they don't notice a change but am currently paying for the service. read more

It is incredibly difficult to schedule appointments. I have had multiple sessions rescheduled within 24 hours of my appointment due to sudden unavailable staff members. I am still experiencing hair growth after multiple sessions. For the cost of this service, I would expect a more reliable schedule and accountability. read more

Originally I was really happy but I never was able to book my $250 free Lifetime membership Service that I'm supposed to get once a year.. On the phone they told me I had to book it when I was at the clinic and I had until November. When I was at the clinic they said I was outside of my One year although I was still under the Special membership pricing until November. I could sign up again and pay another $250 lifetime membership for my free once a year treatment. Whatever....then that treatment is $250 And it's not a lifetime membership by any stretch of the imagination. They didn't tell me when I signed up that I had to pay it every year. I've had a BBL and UL therapy package package and went in again for red vessels on my face. It literally lasted a week. I did follow all the protocol. No drinking no exercise. I'm obviously prone to it But I'm definitely going to try somewhere else. I had my hands done and now they're all blotchy. White spots spots. It will probably be fine in a year but It's not exactly what I expected. I thought it would treat the whole hand not spots. read more

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I almost paid 10k for my treatment and I only have 16 months to finish But they don't have any opening to schedule me Literally, they are a thief!!! They keep pushing back my appointments bc they are understaff. Do you understand I paid 10 k and I only have 16 months to finish based on your contract ? Avoid ideal image and go to a real dermatologist to get your treatment done!!! read more

Horrible results after Botox ,I've never had the same girl , big turnover of nurses, there is always a excuse why it's wrong , even after fixing it , it looks like I never had Botox , so upset and disappointed, leaving for vacation tomorrow and it looks horrible .. excuses as to you can't have anything done for a couple months , even with bad results read more

I paid $4500 to have multiple areas done with cool sculpting. One of those areas was my love handles. Needless to say, my right is slimmer than my left and it looks awful. Do not waste your money, my body looks deformed. I regret ever having it done. read more

Horrible experience! They have you sign a contract, and don't determine candidacy at the time of your consult. They will not refund all of my money, therefore I paid for services that never worked! DO NOT get laser hair removal, or any treatments with this company! read more

Sadly, I purchased their "bargain" contract for services and am totally disappointed, and feel I've been defrauded out of my money. I was never able to get my services booked, and they insisted that the time-limit was exceeded so despite the lack of available time to schedule they refused to honor giving me the services I paid them for in advance. NEVER DO BUSINESS WITH THEM. THERE ARE MANY OTHER PROVIDERS AVAILABLE TO CHOOSE FROM. KEEP YOURSELF SAFE FROM BEING RIPPED-OFF AND GO SOMEWHERE ELSE. read more

I had a good experience at the Brookfield Ideal Image location. I had 2 cycles of Cool sculpting with Liz. Results in the 1st 3 months were so good I got another 2 cycles of cool sculpting with Heather. My results were outstanding! Over 6 months I went from 183 pounds down to 151! The staff was professional and valued my time. I was sharing my results with Josie over the months. My start pictures and finish pictures 6 months later are dramatic. Thank you all at Ideal Image in Brookfield. read more

Do not give these people a dollar! I was scheduled to do coolsculpting, I showed up and they said I didn't have enough fat for the procedure, and that someone would call me. I then embarked on a 40 day adventure trying to get my money back. Don't sign anything, it is in their contract that you can't take them to court. If you have spent money there and you can't get it back contact the BBB! That's how I finally got my money back. No one at this company has a soul, if you call costumer service to complain about losing thousands of dollars they will say sorry, but they won't escalate it, they know exactly what is going on! Please please please don't spend any money there. I couldn't stand seeing anyone going through the hell they have put me and many other people through! read more

So disappointed in myself for going to this place. I heard such negative things. Dummy me thought I would give it a try and I was getting a good deal on BBLs. The sales person assured me great results. That was far from the case. I was told they would give me some money back But that was not the case either. They strung me along having me come back yo be evaluated and agreed the bbls did nothing if anything made my face worse. Kept telling me a manager would call and offer me something.. Again not the case, instead the shady sales rep called trying to get me to pay more and sell me other services I did not want or need. Eventually after several calls waiting for a manager to call me back. She finally did.... Bottom line in the end I was told I should of read the contract results are not for everyone." Could of told me that to begin with. read more

I was bit disappointed, no certifications could be found --staff was friendly but RN was not. Once the contract was signed, no more smiles. It does hurt and is irritating as hell, feels like getting stung stuck by three-four hornet at same time and the tech RN I had tried to rush thru regardless of my obvious pain/discomfort (only a few months training maybe). She seemed oblivious as to how to soothe the discomfort a bit ie: cooling towel, switching areas, talking, or etc. Then I was told I could buy a "numbing cream" for $40.00. Still not too sure about this place, take you time and decide if this is for you. Recent update: Changed nurse, and she turned laser down a bit and took her time and touched treated areas and now I look forward to my 5-6 wk treatments and now see results! Awesome :) read more

I have to give a star because yelp requires but it's certainly not earned. Filled out request for appointment online & was contacted quickly. Set up consultation appointment and confirmed appointment. Arrived as instructed 10min early. Was asked my name several times & then asked to sit down. A few minutes later I was told I called to cancel my appointment, nope I never called, yes the receptionist said you had a seminar? Nope again, confirmed my appointment. Well unfortunately the consultant left as you cancelled so we have to reschedule. I got up and said I won't be returning then and all I got was a 'sorry bout that'. Clearly my money and time mean nothing to you, if that's how you handle new business I'd hate to see how you handle current customers. read more

Really unhappy with this location. After I paid big bucks, it took forever to get me in for a treatment. During the first treatment the machine failed 2 times. I told the nurse something was hot and burning and she repostioned it and blew me off. The 2nd time, she told me the machine failed and I would have to come back. When I came back the machine worked for one treatment and failed again with deep burning pain. I was able to schedule a few weeks later and was treated. Overall, the 2 nurses were not very friendly. I am a RN so I know what that should like like. The treatment on one leg show small results: the band was so tight it was painful. The other leg showed no result: it was placed loosely. When I went in today, they said they had left me a message that the nurse was not working and I needed. to reschedule. This was set up a month ago...really sad. For so much money I would expect so much more. I'm trying a different location since I am still stuck for the membership and treatment. read more

Horrible place. Treatments didn't work On touch ups for my husband but they recommend he keeps coming back and we keep spending more money after it all grew back from 2 "touch up" treatments a few months ago. Sent pictures and emails they failed to respond. don't waste your money. spent thousands of dollars there and they won't work with you or give you a break on something that obviously doesn't work on some ppl. read more

I have been to this location 3 times now. Every single person I interacted with was kind and made sure I was comfortable. I would recommend this location to anyone looking to get the hair removal sessions done. read more

DONT WASTE YOUR MONEY ON COOLSCULPTING. After 4000 there is absolutely zero results. When you call and complain they recommend more sessions. If 4000 dollars doesn't make a difference why would I do more sessions. They dont care about your satisfaction at all. The only good thing I can say is the nurse was great. read more

I am so disappointed in is company. The staff was so nice at the beginning, but soon I realized that it was just an act to encourage me to purchase more sessions. I let them know i was unhappy with my treatments and they didn't care. They just kept trying to push more sessions down my throat. They are out of their minds if they think I'm going to continue to come back when I see no results. I just wish i could get my money back. PS. Never trust a company that advertises as mush as they do. If the company was good, their products/services would speak for themselves. read more

Poor customer service!!!! Before covid happened I decided I wanted to get laser hair removal. I didn't plan on getting as many areas as I ended up with being treated but of course the packages are a better price. I had one treatment before the shutdown. Obviously I know this was out of their control. Once they opened back up I went in for my second treatment before my wedding. I then got pregnant shortly after I got married. I had to put treatments on hold once again. No one informed me that my membership was on pause for only a year. Not knowing I was wasting time on my membership, I did not go back and get treated right after my daughter for obvious reasons. Once my body was ready, I started getting treated again. Everything was going fine until I got pregnant again. This is where I learned my membership was on hold for a year. I ended up miscarrying so wanted to get back to treatment. It was at this time I was told my membership has ran out. No one ever informed me that I had X amount of time left or treatments. My areas are NOT done being treated and I'm very upset because I've spent thousands to get my hair removed. They comped me a touch up and said they would review my case to see if I could be treated further. No one called me or kept me in the loop. It took multiple phone calls, being hung up on, and messages left not returned. So from my calling, I just found out any further services I would have to pay extra. This is poor customer service! read more

Horrible! My husband spent THOUSANDS of dollars to have his back done a few years ago. His back is horrible after all the sessions and paying all that money!! They recommend more sessions but WHY? You pay $7,000 or more for results and they want you to pay $200-$400 and keep coming in on top of it? SO you pay 7 grand and then continue to pay? His back looks horrible to this day and it was a waste of money, PERIOD!!!!! Don't go here!!!!! read more

Pushiest people I have ever encountered in my life.. They prey on the fact that you are vulnerable/uncomfortable with your body and make you feel like you are less than. So now i was forced into putting a depot down for something I DONT EVEN WANT, because I never want to interact with them again. read more

I had an enjoyable time here. Every staff member I came in contact with was very polite and helpful in during my first appointment!! The receptionist Maddie was extremely helpful with getting me all set up! Thank you! read more

I am very impressed with the professional staff. They were kind and courteous. They listen to what you have to say and I had a really good experience. read more

I didn't feel comfortable there at all. They are trying to sell you as much as they can. They are punchy and the nurses are not very nice, not personably at all, almost in the rude side. read more

I've been going to Ideal Image for about a year now. I have received several different treatments such as Botox, Kybella, and BBL. I was very nervous to begin my treatments but the staff there made me feel so comfortable and they were very understanding of my fears. Jess took so much time to explain the benefits of the treatments to me and any possible side effects. She has had many of the treatments herself which I appreciated as it put me more at ease when she explained the process and the results. Jess showed so much patience and compassion towards me that I've now gone back for several other treatments because of her. I had lip injections which I can't rave enough about. I'm constantly receiving great compliments and that's all thanks to the nurse, Joleen. I've had Botox and I feel like I look 10 years younger now. Joleen explained everything she was doing before any treatments and went over the treatment areas with me and consulted with me first so she could be certain to meet my expectations. I can say that because of Jess and Joleen my expectations have been exceeded. I am currently doing BBL treatments to help with aging I've done to my skin from years of being in the sun. Three treatments in and I no longer see any sun/age spots, I had broken blood vessels along the side of my nose which I was extremely self conscious about and with the BBL treatments they are vanishing away. I have just one small one left but it's significantly reduced in size and after my other two treatments left I fully trust it will be completely gone. My skin looks more youthful and bright. I get asked all the time what makeup I use because my skin looks so great. The best part is when I'm asked this I'm not even wearing any makeup. I can't wait for my next appointment with Ideal Image in Brookfield and Jess and Joleen have truly become my image consultants and thanks to them I feel brand new. read more

I would probably be interested in trying Ideal Image if they didn't wh*re themselves out to every radio station and radio DJ in the Milwaukee area. No one wants to hear your ads over and over, and listen to the DJs give obviously contrived references and referrals in the middle of the morning show. read more

If you're going in for your free consultation be warned that it's nothing more than a high pressure sales pitch. The price I was quoted was a little above what I had expected to pay....when I told the consultant I needed to think it over for a couple days she informed me that that price was ONLY if I paid for it THAT DAY......um ya, I don't respond well to that "sales tactic" as I find it to be a sign of a super shady business practice. Had they given me a couple days to mull it over they would have had my business and my money....too bad for them. As a side note, the consultant at the Brookfield location needs to learn some tact.....that girl said some highly irritating things to me to try and get me to buy the package that day. Here's a tip for all the sales consultants out there: When you know the person you are talking to is unable to have children DO NOT EVER say the following, "I don't understand why you wouldn't buy this for yourself, you don't have kids, what else do you have to spend your money on?" read more

I recently finished treatments on my first area and immediately signed up to have a second area done. I am beyond happy with my results. If anyone with PCOS knows, it takes a long time to get ready in the morning..this has cut my time in half(no more plucking,shaving,or heavy make-up). Everyone here has been professional and super nice. Four of my friends and fam have been here also and we all say, "I wish I had come in sooner!" read more

Had my second treatment and I am so impressed with the staff and the professionalism that is carried out!!!! It makes the experience so much more enjoyable!!!! I have had treatments done other places and this is by far the best results and experience that I have had!!!!!! read more

Everyone was beyond friendly, accommodating, and professional! I had a great service, and will absolutely be back for more treatments! I loved Liz and Cindy, they were great! read more

I wanted to get fillers to lift area around my mouth and chin but they talked me into Volumina instead - injections into the check bone area saying that it will lift my mouth area. After being bruised on both checks where people asked me what happened to me, I did not notice any difference in my face lines at all. I don't feel it was worth $1200. I feel that I was not given the right treatment. read more

I had many treatments at this place before moving to Minnesota. I bought a package for my underarms years ago, maybe 3. I have dark hair and light skin and was supposed to have great results. After every treatment I lost all the hair, it was great. But it always came back. I still have significant amounts of hair (less dense overall), so much that I need to shave every day and there are no hair-free areas. I was initially told that I would not have to pay extra, and was guaranteed at least 90% removal for life. Now that person that said that info apparently doesn't work there. Now they tell me I need to be reassessed every visit (which means growing out at least 1 weeks worth of hair), and I have to pay every single visit. The cost would be at least $40 per session, plus $1 per pulse. What BS. They need to spend less on their stupid advertising all over (I hear the same stupid ads in Minnesota), and more providing some decent service. read more