I called in to try and get my birthday deals with the company. I was promised $10 a unit for Botox on the phone from one phone representative, after they called to transfer my account from the state I had just moved from. I call back later to set up my appointment and the nurse or whoever it was said they could not give me $10 a unit because apparently I had a refund on my account back in 2024 from a completely different state? I can't even remember getting a refund. Why am I being punished for something I can't even remember? Also, I could tell right away there was a weird vibe from the girl, like she was expecting me to be a problem and argue with her. All I needed was to set up an appointment with the price I was given earlier. She refused to honor that because she thought I didn't deserve it from something I didn't even remember. I can tell they already are acting weird towards me ,so now if I were to go ahead and make an appointment, I feel like they would purposefully make a mistake on my Botox for some preconceived opinion they prejudged me over. What a weird company... read more

Don't do their Cool Sculpting. It's a waste of money - lots of money!! Plus, the Botox I got on my forehead and between my eyebrows made my eyebrows droop like Angry Bird. They told me they couldn't fix it and it would just have to wear off in 3-4 months!! read more

It is amazing how much I dislike this company and their practices. They are a complete scam and you should avoid them at all costs. The biggest mistake I ever made was contacting them. read more

Highly recommend to stay away from this place. I bought 2 lip fillers which I used one last January. Do to unfortunate life happenings, I was unable to go in for my second . My contract was up 2 1/2 weeks ago and I was trying to use my second filler but they say my contract was up 2 1/2 weeks ago and won't extend it nor will they refund my $700. Good job Ideal Image with stealing peoples money! read more

Wow! Thank you Marissa for the great service! I've been to several different Ideal Images and this is the best, yet! Looking forward to continuing the relationship with Ideal Image and the great services! read more

Ideal Image Albuquerque - The waiting area - Laser Hair Removal Near Me - Albuquerque, New Mexico

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This place is a complete scam. For the amount of money you pay down for laser hair removal treatments, you'll get multiple cancelations on their part, further prolonging your completion of treatments. Also, their "discounted" rewards program that you pay almost $300 dollars upfront for that they'll con you into, can't even be used for 7 or more months at a time, so it's worthless but they won't tell you that. I wish I would've went with a different company. This one has been a nightmare and a waste of money from the start. F.M read more

I have now completed my 5th treatment visit for hair removal (Brazilian). That's 5 out of 9 and I'm at about 75 percent complete. Great results so far. I have been waxing for about a decade and wished I had done this much sooner. Less hassle and WAY cheaper in the grand scheme of things. I did the math... I've shelled out about 7 grand in waxing over the last 10 years. This is much less expensive. They had a special, and which I suspect there usually is a special. I go every 6-8 weeks and follow all of their instructions. Things are going GREAT! I wish they had more than one location in ABQ. I have to drive 30 minutes for an appointment. The staff is always very polite and informative. The location is clean and modern. They are very busy and scheduling a treatment and keeping that appointment is important. It's hard to move an appointment due to popularity and limited staff/instrumentation. I'm okay with that, as long as they can get me in at a reasonable interval from my last treatment. I knew this process would take 9 months to a year. Overall... highly recommended. read more

AVOID THIS PLACE AT ALL COSTS. I was sold a BBL over the phone (I should have checked reviews first). The treatment areas were to be my face and neck. When I got there I was told it wouldn't help my neck, so they credited me that portion for a different service. I was set up for the laser service, but the machine broke, so I was told I'd have to reschedule. I stayed to get xeomin and they did give me a bit extra for the hassle. No one ever contacted me to reschedule, so I went to schedule myself. When I looked at the app, it was showing the treatment had been completed (it wasn't). So I call to ask about this and they said that I still have a credit for the BBL for my face. So I schedule another month out. The day before, they call to cancel the appointment stating the lady who my appointment was with quit. I told her that I didn't want to reschedule (another month out) and I'd like a refund. She stated she could process my refund and it would take 7 days for approval and then another 7 to receive after that. Still no word on that so I call back and apparently the refund wasn't processed correctly and she's not sure what is going on with my account because it says the treatment was completed and I was comped for another. So wish me luck on my refund because it looks like I'm now in the same boat as hundreds of others waiting for a refund. This place is a complete scam. **side note in response to their "response" I have called Ideal Image three times and have been told they would follow up...and nothing, so I filed a dispute with my credit card to get my money back Anyone else experiencing this might want to try that. read more

I visited Ideal Image to have Botox and also a lip filler. I had 75 units of Botox done for the forehead about 5 months before and was just coming in to Ideal for a refresher. I had 25 units for forehead and 25 for each eye area. I also had one syringe of lip filler, I can't remember what it was called. I left and had little to no results from what I got. My forehead did refresh and smooth out. The eye are..no results at all. The lip filler...no results. I was greatly disappointed. The cost was 900.00 for the lip filler alone. I will not be going back because I'm still paying off the cc I used for these services that did nothing for me. The Staff there is ok, but not as professional and confident like you'd expect in what services they perform. read more

Total scam. They will get you financing, charge you upfront and then cancel your appointment and refuse to give your money back. Avoid at all costs read more

Apparently Ideal Image will cancel your appointment if you do not confirm through a confirmation email. Even though I had given my credit card for a cancellation deposit. Needless to say I'm pretty disappointed since I drove across town for an appointment they had canceled on me. I would havr appreciated a phone call at the very least. read more

Don't trust this business! I signed up for a BBL treatment package and after my first treatment they started canceling my following appointments. After 4 months of this I demanded a refund and they said they do not give refunds. I was assured that someone would get back to me on this and no call! I've called twice and still empty promises. They charged me over $1300, treated me only twice. I finally had to file a complaint with the Attorney Generals office. read more

I would not recommend this company to anyone you pay $250 to be a member for the year and you can't even get in for 5 to 6 months make sure you understand what you're doing when you sign up for this once they get your money they either cancel your appointments or you can't get in read more

This place is a scam and sadly takes advantage of people in need. I have been a lifetime member and every time I go they've tried to raise my visit charge.They canceled my appointment with out even a call or text and when I tried to reschedule they had the nerve to tell me there would a $50 charge if I canceled in less tha 24 hours. I think they save their appointments for people who are spending the most most money. Although, the nurses are always nice, none ever seems to stay long including the frontdesk.The lady who runs this place only cares about your money. Also see the Yelp reviews before you get ripped off. read more

I sent an email to Ideal Image on 4/18 and was told that a team member would reach out within 48-72 business hours. They then told me that they only count hours of operation in those hours. Meaning - they would get in contact with me sometime within two weeks which does not seem reasonable. It's now 5/10 and I've heard nothing. Meanwhile, I'm still getting charged hundreds of dollars a month for services I'm not receiving and have not received for almost six months. That's $1,500 for absolutely nothing. It's now been around 6 months since I was able to get an appointment. Since last June I've only been able to get four (I think because I had to split up my appointments at one point) rounds of services that are supposed to be completed every 6-8 weeks. I've had three or four appointments cancelled and have a feeling the June appointment I made will be the same thing. Like so many others who have posted here I am locked into a payment plan and have been paying $250 a month and not receiving the services I am paying for. I had to press to even be added to the "cancellation" list. The providers are great, but this company has got to stop overselling their product. I will be asking to company to reimburse me for the money I have spent without receiving any services and buying me out of my remaining contract. read more

To Tara F- they have done the same thing to me! Charged my bank account for the full total of my procedure, charged the finance company a second time for the same amount, and I don't even have an appointment with them, nor have I EVER received any treatment! I've been fighting with them for nearly a month to get a refund, tried calling yet again this morning threatening to sue, and still can't get a refund or a call back. I had to report the charges as fraudulent to both my bank and Ally but until ally and my bank can get the situation figured out I'm in the book for $2,000. And I'll I've ever had was a consultation!! This so called "free" consultation has cost me more than I can even wrap my head around. Reporting them to the better business bureau. read more

The worst laser hair removal experience I've ever had! The nurse took less than minutes for the entire treatment and experienced exponential hair growth 1 month after. Called to try and get help with this but kept getting bounced around between the corporate office and local office. 0/10 experience! read more

So---- bought a cool sculpting package today. Seems to have totally wasted my time. Was told I'd be a priority but AFTER PAYING I can't even be seen until July. Why do consults---- are you really just taking peoples money? I reallllyyy should have looked at the reviews before buying. They have a 60 day refund policy. I am 99.9% sure I will be getting my full refund and if not--- I will speak to my lawyer as all of the other reviews smells of a class action lawsuit. Again-- paid today--- already feel scammed..... let's see how it goes! UPDATE: they refunded me just now.... And the manager was nice. Still won't return but glad they did the correct thing. Will try them in a different location one day. read more

After hearing countless bad reviews from friends about lack of refunds for people who didn't finish the treatments they paid for due to terrible service, I will not be coming to this franchise. Do your research and ask around before giving these scam artists your credit card information... Yikes. :( Guess I'll be taking my money elsewhere. read more

This is the worst Medspa ever!!! Understaffed, they cancel all your appointments a week or so before your scheduled appointment due to the horrible turnover of nurses and they won't book you back in on the schedule until weeks later. It's a waste of money being that you won't get all your treatments due to the constant scheduling changes. Such a scam! Definitely won't be scheduling any more areas! I'll spend my money elsewhere!!! I hope this place loses all their business and is force to shut down!!! read more

Horrible experience! Sold CoolSculpting services and financed nearly $3,000, then told at first appointment that they could not treat the areas. No resolution, no refund. And the nurse was unprofessional and did not seem to know what she was doing. Stuck paying for services NOT received and they don't care. DO NO GO HERE! read more

Zero stars for this establishment!! Don't waste your hard earned money!! They don't tell you when they take your hundreds of dollars that you can't even get an appointment until mid year of 2021!! I recommend everyone that's having trouble getting they're money back, OR being charged for services never received do as I have done... REPORT THEM TO THE NEW MEXICO ATTORNEY GENERAL!!! I HAVE filed a case, maybe if we all do there will be a timely resolution!!! They are scam artist read more

I've gone here a few times for Botox Injections. I like that you can get a special and then "bank" some of the Botox for another visit, last time I had my reg scheduled app. Then a week later I went back for check up. I ended up getting a few more shots in my forehead. The staff is very friendly and the scheduling is so that you can usually get in within a week or so after initial call. They offer other services as the person that recommended them to me was going for laser hair removal on her legs. I would say the prices are compatible to other places I'd been before coming here. If you live on the Westside in ABQ or Rio Rancho the location is perfect! Next to Total Wines near Sam's Club. Avg. time I've spent for my appointments is ~ 20mins. I totally recommend them! read more

People please do your research. At first this sounded like a good deal my first four appointments went great I was so happy. But it has now been 5 months and I have not been able to get in for an appointment. Last time I was in (may) they scheduled appointment for me for August, September, and October. August got canceled (by them) and no reschedule was given. September(this month), they sent me a text telling me that my time no longer works so they will move me to 5:20 instead. I work until 6. Hence why I made the appointment with them at the time that worked for me. When I called this location to tell them I can't make the 5:20 she said she'll just cancel the appointment. She couldn't offer me another time or help me in any way other than canceling it. Honestly I doubt I'll even get my appointment in October. I called their customer service and they told me my "contract" is up in January. But guess what. They don't even have appointments available until the day after my "contract" expires. Btw I had no idea I even had a contract. I don't blame the workers because this place probably sucks to work for. I blame this company and their money hungry attitude. They do not care about you. They only care about your money. Wish me luck, if my appointment gets canceled in October I am contacting the BBB. read more

Ideal Image is inconsiderate to their patients. They are unable to take care of current clientele but continue to take on new clients while being understaffed. They continue to cancel appointments and cannot get you back in for months at a time. Never return phone calls when trying to reach out for help. I tried to get a refund but they will not allow for one on my package. However, at this point I just want the refund on my lifetime guarantee but apparently even though I have not used it nor want to use it they won't refund my purchase. Just a large business taking advantage of other people to make money. read more

I did my treatment today I paid for full service in my Brazilian area I numb all my areas and they lied saying they did my butt crack but they didn't I am so freaking pissed right now I wish I can speak to the manager now. They did shave my butt crack or didn't laser my butt crack at all read more

I wish I could give Idea Image Albuquerque negative stars(-5, to exact!) . This location is a joke when it comes to scheduling. I've been rescheduled several times and now my contract is up and they refuse to renew it. According to my records I have had 5 sessions and I'm in need of a couple more but everytime I schedule another session it is rescheduled and pushed further out. I believe it is intentional move to let my contract run out. I do not recommend Ideal Image as I company especially since laser hair removal isn't guaranteed. They sure as hell will not accommodate you for the extra sessions you prepaid for. I absolutely loathe the Albuquerque location and Ideal Image and certianly regret wasting my time and money on this scheme! Don't do it! read more

This is my second horrific experience here!! They lie and tell you you had treatments you never had! Make a copy of all your visits- the front desk girl has been mean every time I have been here! This is definitely a buyer beware business! I only returned because I had prepaid( they make you sign contracts) and you cannot get a refund! read more

I bought ideal image services back in July 2020 but since the ideal image in Albuquerque had staffing issues, I was scheduled my first appointment after few months probably sometimes in December. I had my second to last appointment in November 2021. I was told by one of their ideal image technician that for my last appointment I should wait 2 months. So I was scheduled in Jan 2022. I got a call one day before my January appointment and was told that my contract had expired and I'll have to pay for my last appointment. This is ridiculous and unacceptable. I even called ideal image 1800 number but they didn't do anything about it also. The manager at the Albuquerque ideal image didn't solve the problem either. I'll make sure not to recommend you guys to anyone. read more

I spoke to a customer service representative for laser hair removal and Botox. I signed up for the service and they put me on a payment plan through their financing. I was told I would get a call from the Albuquerque location to schedule. My laser hair removal was set up and I was able to get one service. Afterward I got a call canceling my future appointments and told that I could not get another appointment for months. I also tried to schedule my Botox and was promised by the customer service agent that I would be able to get right in and schedule everything but when I actually spoke to somebody they were not able to get me in for three months. I decided that maybe I wanted to just go through somebody else since I hadn't even had the service, that's way too long to wait, and not what I was promised by the customer service representative but then I was told that everything is nonrefundable. I would not have an issue with everything being nonrefundable if I could actually get the service, but not only do they not get you in but they don't refund you until after two months have passed and you haven't been able to be seen. So I don't have an appointment and they continue to charge me for the service. It's a mess I'm super frustrated. I think I'll end up having to get the services through them but I feel like a complete hostage with their service I would not recommend them in the future to anybody. I have gone through other businesses in the city for Botox but I wanted to try them for laser hair removal and that's the only reason I called. Just be very wary, the sales people don't know anything about the scheduling and make promises that they can't keep. read more

I seem to have the same exact issue as everyone else that is leaving a review. I booked an appointment back in January and was scheduled for June 8th. Today is the 7th and I called just to verify my appointment and it was canceled. And there is no appointments until November. I'm done with this facility please DONT SPEND YOUR MONEY HERE. read more

I wish I had checked out Yelp before paying so much money for this. I'd seen ads on TV that looked very promising so I was excited to make some self improvements. The place was very clean, quiet, and sort of empty or slow. The sales person was very good and determined to close the sale that day for Cool Sculpting, BBL and Botox. Its expensive!!! But, I was determined to do this. However, its taken a long time and hard to get appointments scheduled due to the fact that they have only 1 Cool Sculpting room and 1 BBL machine. I'd say these are probably the 2 most popular services requested and you typically need more than 1 treatment to see any difference. Their tech staff is very small also. All the staff gets various treatments there as well. I got some Botox on my forehead and was Not happy with what it did to an eyebrow causing me to lift my eyelid to put on my eye shadow. I'd had it done someplace else before and had much better results. No more Botox here. So if you are serious about making these improvements be aware that the appointment wait times are longer than they should be. Plus, you won't always be called back or get a reminder of your appointment. IF THEY mess up your appointment, if you are late or miss it - you have to wait for another month or 2 to be seen. This is so upsetting especially if it's their fault. They never seem busy when I go and all the other rooms are empty of clients so I just don't understand why they don't get extra equipment and trained staff for the most popular services. My excitement for this has now vanished :( and I would tell anyone not to expect too much and it will take longer than you expect since they are under equipped and under staffed. The staff is nice but I bet they are frustrated also. Hopefully, they'll take my advice and add more equipment and "well trained" tech staff. Sorry and Good luck. read more

Had a virtual consultation the other day and the whole interaction felt very insincere. The woman I was speaking to was incredibly nice and complimentary in the beginning, but as soon as I started standing up for myself and going against her trying to upsell me, her tone immediately got nasty and she was very short with me. I told her I would have to think about it, (pretty reasonable to think about a 5k investment in my opinion) and she was extremely cold upon hearing this. This just goes to show me that these are not people I want to work with. Very smarmy and insincere customer service. read more

If I could give zero stars, I would give zero stars! This place is a joke of a business and they are a bunch of frauds! I went in for a consultation for CoolSculpting. I applied for the financing and was approved. I later had some medical issues surrounding my child and couldn't have the CoolSculpting done so I called and cancelled my appointments. NOT ONCE was I told I would still be charged the $2,250. I have called and emailed a dozen times to try and get a refund on services that were NEVER received and NOT ONE person can help me. How are they even allowed to charge and get paid for services that were never even given, a bunch of frauds. read more

WORST. EXPERIENCE. EVER. Do not waste you time or money here. I signed up for laser hair removal 3 years ago, at the beginning it was a lot better, now it's the total run around. As a business, if you don't have time to make appointments for someone that paid 3k for a service, stop adding new clientele. Customer service is horrendous, never have enough staff, and now they want to have your credit card on file in case you miss or cancel an appointment which is a "new policy". THE TREATMENT IS NOT EVEN WORKING! A nurse had also promised me she would get me numbing cream, never even got it, turns out no one can trace it or ordered any in the first place. Totally blew me off. If I could give negative stars I would. I created a Yelp account just to leave a review because of how awful this place is. Everyone should RUN from Ideal Image. read more

You need to sign a contract before scheduling services. After they have you financially committed then you you discover that they are booking 5 months out. I tried to cancel the contract and they will not allow. Reported to better business bureau. read more

This is a ridiculously managed place !! They take your money very easily and then cannot schedule you for an appointment for months out because none of their staff stays more than a month!!! I feel so stupid to have purchased anything from them!! Beware!!!!!! read more

I wish I could recommend Ideal Image Albuquerque, but I have not been able to receive a single treatment. I signed up in April 2022 for IPL treatments. At the time, I signed up for the yearly renewal program because it sounded like a good deal, and honestly, it was a pretty high pressure sales tactic from a sales person who doesn't even live locally. Anyway, scheduled my first treatment in May 2022. I was disappointed it couldn't have been sooner, but I took what I could get feeling confident that it would be a good experience. They cancelled the day before treatment and couldn't reschedule my treatment until October!!!!! Oh, but wait..... they cancelled that one the day before as well. At that point, I did not reschedule. I had already found a med spa that has much better prices, keeps their appointments, and makes me feel my business is appreciated. From reviews, I didn't even try to get my $1100 back from Ideal Image I just wanted to be done with them. I marked it up as a lesson learned. Please learn from my lesson! You've been warned. read more

Total scam. Called about cool sculpting. Salesperson did Id need 4 cycles. 2 now and 2 in 3 months. So that's what i purchased. Get to salon, they said i needed 10! I went ahead and bought them. 4 months later no results at all!! What a waste of $3000. read more

I went to Ideal Image for laser hair removal. I've spent so much money on waxing, ingrown hairs, it was time to take it to the next level. The price is affordable compared to 6 months of waxing. The nurses, that are monitored by a doctor, are professional and educated. They walked me through the laser hair removal process and knew their anatomy and physiology. Even though I went for laser hair removal, they do offer other cosmetic procedures, such as out patient liposuction! Do the calculations, if you've been waxing, why not get it permanently removed and never have to worry about it again! read more

Ideal Image Albuquerque - Laser Hair Removal Near Me - Albuquerque, New Mexico