I have intentionally waited over a year to write this review because I wanted it to reflect my…read moreentire experience and not a reaction to one bad appointment.
Unfortunately, after more than 14 months of treatment, I can honestly say this has been one of the most frustrating healthcare experiences I have ever had.
My biggest issue with Dr. T was the complete lack of communication, lack of empathy, and lack of a clear treatment plan.
From the beginning, I repeatedly asked what the plan was, what the timeline looked like, what the next steps were, and what I should be preparing for. I rarely received direct answers. Instead, I often left appointments more confused, stressed, and frustrated than when I arrived. There were multiple times I left in tears because I could not get straightforward information about what was happening with my own treatment.
The tooth involved was in a highly visible area. From day one, I made it very clear that I was not willing to be without a visible tooth. I am a mother of multiple young children, and I repeatedly explained my concerns. At one point during my pregnancy, my understanding was that the recommendation would leave me without a visible tooth through delivery and postpartum recovery. That was unacceptable to me, and i made that clear.
Part of the treatment delay was later blamed on my pregnancy despite my OB providing clearance for necessary dental treatment. To this day, I still do not feel I was given a clear explanation for many of the delays that occurred.
One of the most frustrating aspects of this entire process was the constant lack of direction. At nearly every appointment, I asked what came next. I specifically asked multiple times when I needed to have a dentist selected to complete the restorative portion of my implant. I was told not to worry about it because we were not at that stage. Later, I was questioned about why I did not already have a dentist selected because it should have been done by now.
That type of conflicting information was a recurring theme throughout my treatment.
I also requested on two separate occasions that my records and imaging be shared with other dental professionals so I could obtain additional opinions and better understand my options before moving forward with such a significant procedure. Those requests were discouraged. As a patient, I should never have felt discouraged from seeking additional information or outside opinions.
From the beginning, I questioned whether the treatment path being recommended was truly my only option. Because I was unable to get the collaboration and guidance I was asking for, I never felt confident that all alternatives had been fully explored or explained.
When the implant was placed, I was also not properly informed about what recovery would look like. The amount of facial swelling I experienced was shocking. Had I been properly prepared, I would have known what to expect. Instead, when I raised concerns, I felt like the assumption was immediately that I had somehow failed to follow instructions rather than my concerns being taken seriously.
There were also multiple interactions that I found unprofessional. I witnessed staff members being spoken to in a way that came across as dismissive and condescending. Respect should apply to everyone in an office, regardless of title.
The comment that best summarizes my experience happened when I expressed concerns about being without a visible tooth because of my children. I explained that my four-year-old would absolutely notice and comment on it because, like most four-year-olds, she is brutally honest. Dr. T's response was that perhaps I should teach my child not to be rude. Rather than acknowledging my concern, I felt dismissed.
After more than 14 months, I am still not finished with treatment. My frustration is not that dental treatment takes time. My frustration is that after more than a year, I still feel there was no clear roadmap, poor communication, conflicting information, little empathy, and very little respect for the concerns I repeatedly raised.
I waited a long time to write this review because I wanted to be fair. Unfortunately, the longer this process continued, the more my concerns were reinforced.
Patients deserve clear communication, realistic expectations, empathy, and respect. That was not my experience.
