The good: -The room…read morewe got was huge - The room was mostly clean minus the moldy caulk in the shower - Located right across from the central train station The Bad: - A king bed to them is 2 small beds shoved together (that's not how that works) that was incredibly uncomfortable. -They had all AC turned off (saving money?) so my room was between 75-77F each night and made sleeping very difficult - The breakfast buffet they have is one of the worst. Their coffee is offensive to all of Italy. Completely unremarkable food that isn't worth the price. -For how big the room was, the shower was SO small. The handle was insanely temperamental and it's a few centimeters between getting burned to death or frozen. Overall I would not stay here again or recommend it.

The worst experience we had for our hotel in Italy! Reasons:…read more1. Cold room in the winter The max temp the room can go is 24C when we called them to increase the temp they just said No! rudely. The room is cold even during the day and not needed to say coldest at night. I come from the US, and among all the hotels I went, this is the coldest among all!!! 2. Unfunctional radiator The radiator which warms the room is behind the curtains to when you close thecurtains at night, the warm weather would go outide. So cold nights!! Useless!!! 3. 2 twin beds sold as king bed They charged us for king bed when they put 2 twin beds next to each other. You cant even sleep in the middle as it is so uncomfortable. 4. Small sized trash cans We could not even find the rooms's trash can at first so small can under the table and dont let me start on the can they put at the bathroom sooo tiny.

We stayed here 3 separate times on our tour of Italy and Germany. The rooms are comfortable, the…read morelocation is excellent and best of all, the staff is top notch. Shout-out to Ricardo, Omar, and Arash for being so helpful and friendly.

Stayed here while in Milan and thoroughly enjoyed everything about this place. First and foremost…read morethe rooms were quite large compared to others we stayed at and they were completely up to date. The free WiFi was nice too as communicating via Instant Messenger and Facebook was our only real way to contact people back home in the States. The complimentary breakfast was very good as well. Most places we stayed at offered very little (some cheese, salami, cereal), but these guys had pretty wide spread breakfast offerings.

Outstanding Star have been excellent my room was great!…read moreNice welcome platter in my room on my first night. Restaurant is top notch

Pros: * A few minutes easy walk from the central station,…read moreand convenient access to nearby restaurants and stores. * Check-in staff were smilingly personable, patient, and attentive. * The guest room is comfortably clean, spacious, and sound-proof. Cons: * Guest room lighting controls are too counterintuitive and confusing to manage. * Guest room air-conditioning setting is too counterintuitive and confusing to adjust. * Bathroom shower water-control is too counterintuitive and confusing to adjust, and hot water supply remained uncomfortably lukewarm despite repeated attempts to adjust it. * Shower booth glass panel is too narrow to shield splashing water, making the floor wet and slippery, which may cause fall or even injury. * Morning buffet was lackluster, and some food items such as fruit and bread didn't taste fresh. * Lounge setting is aesthetic, but the dark patterns of guestroom hallway carpet is visually unpleasant. * Only one elevator is in operation. Overall, this Hilton location warrants enhanced managerial attention.

Been staying here for a few days and overall it's been great. Rooms are a decent size, staff…read morespeaks English and is friendly, and their breakfast is great. Actually their breakfast might be too great, as you don't want to stop eating. It's near the metro so you can get to central Milan pretty quickly. They also have a pool with a bar. Overall, this was a good choice for a stay in Milan.

Stayed here June 2024. We stayed in a junior suite. They had great amenities. The staff was so…read morefriendly. The train station isn't too far away. There is a lot to see in the surrounding area. They had a coffee machine in the room. Our daughter slept comfortably in the bed they had for her. The AC worked great which is important after walking around sightseeing. They had some sleeping aide fragrance in case we needed it. The bed was so comfortable.

Loved the hotel, the large windows in our room, the huge breakfast and the rooftop bar.read more

We spent my one night and had a lot of fun . The rooms are very well decorated with fantastic…read morebathroom facilities , breakfast buffet was also a 5-star experience with high ingredients and so many options . We also tried the rooftop bar which was very nice for late night drinks (although quite expensive !) Very recommended !

The catastrophic floods in Emila Romagnia forced our ship to change course to Trieste instead of…read moreRavenna. After the onboatd announcement, two days before disembarkation, we quickly moved to reschedule our stop in Bologna. We decided to go to Milan as it was unaffected by the storm. We found two rooms in this moderately priced hotel in the Greco area north of the city, a residential area. Nice property with a lovely courtyard and a good breakfast buffet. Our first night, we awke to a malodorous smell resulting in difficulty breathing and burning eyes. We rushed out of the room, and my daughter ran to the lobby to alert the night manager. He was skeptical until he opened the door and was overcome by the smell. It turned out to be a leak in the refrigerator. Had we not awakened, the situation could have been deadly. The manager opened the window and assisted in moving our belongings to another room. After rinsing our face and eyes, we three settled into our new room for a few hours of sleep. One might think, the hotel would offer a reparation for the situation, but there was none. Certainly, a complaint to IH Hotels will be forthcoming. 71

First we booked a room with 3 single beds and they put us in a room with 2 double beds without…read moreletting us know of the change. Not a big deal. The room had a huge wet stain that smelled of animal pee and mold right at the entrance. There was obvious water damage on the ceiling. The bathroom lights were flickering and the shower did not drain properly. The whole room smelled of mold and the windows did not open fully so we couldn't even air it out. We asked the desk and they sent someone to clean the spot which made absolutely no difference. Way overpriced for such a terrible hotel room.

We stayed here 3 nights. It was one of the most economical finds. It is a bit removed from the main…read moreparts of Milan. But a taxi would cost us from 17-19 euros one way. There is a metro station near by. The hotel was always clean. Any issue we had with the room they quickly came to address it. I noticed that the AC has their own preset timer and it shuts off. When I called they would turn it back on. The bathroom had a good amount of space and was in perfect condition. There wasn't much noise. There are a few restaurants nearby. We even found a Peruvian restaurant within a 10 minute walk. Overall it was a great stay. I didn't much like the food at their restaurant but their breakfast buffet was pretty good.

Best Western Hotel located in south Milan. Sorrounded by local restaurants, and other businesses…read moreeven a Casino. There nis a bank across the street, BNP Paribas, groceey store Carrefour, a block away is Metro Turro station, that can take you to center-Duomo, and a local ice cream shop-Marabu. Location is great . There's a private parking garage and it is free for the hotel guest. Amenities includes gym, free WiFi, hot breakfast buffet, coffee and tea for rthe rooms. Breakfast buffet could be better compare to other hotels I've been but it good to fill you up for an action pack day in Milan. Interior decor is outdated, I guess it is Italians like classic look- red theme color. Exterior looks modern (glass building) but interior lools old. The room key is a real key comes with a 3lbs heavey brass metal.You supposed to leave the key pn the front desk every time you leave the hotel. The staff are really good especially the host at the restaurant. Yes, the hotel restaurant and bar staff is really great with awesome customer service. We had a family dinner here and he gave the most utmost attention not just to us but to every customer thay dined in. The best part he did it alone. Food didn't disappoint either, compliment to the chef anf kitchen staff. Since we have a big party, the chef gave us complimentary dessert and coffee service. I will give a 4 star if they could renovate the interior, other than that our stay was great thanks to the awesome Hotel Staff.

This place was amazing from start to finish. Every single staff member was incredibly kind and…read moreprofessional, and the room (we stayed in an Atelier Suite) was absolutely perfect. When we arrived, our room wasn't ready yet since we had arrived early for checkin, so we had to wait a bit. We were pretty hungry at that point, and since our room wasn't ready, the app for ordering food wasn't working for us. But the guest relations team stepped in, took our order personally, and made sure the food was delivered right after we got into our room. Honestly, they couldn't have handled it better. The location is also great, with a beautiful view of Milano Centrale station. Without doing any research, we were able to hop on the airport shuttle and get dropped off just two minutes from the hotel, which was incredibly convenient. Breakfast was amazing too. They even had a DIY juicer, which I loved so much I actually wanted one for my home. I'm not even a dessert person, but I tried the pastries and they were so good. Everything about this hotel felt thoughtful and well done. The service, room, the overall experience, everything was perfect! No complaints at all. Highly recommend!

This has been our go to hotel in Milan for several years for a multitude of reasons. First being it…read moreis close to the train station which is our preferred mode of transportation when in Europe. We find the trains easy, comfortable and enjoyable to sit back and enjoy viewing the countryside. Back to the Excelsior, it was my wife's birthday and when we arrived which was late we were greeted like lost friends by the gracious and friendly desk staff. Anything you need, all you have to do is ask and they are eager to comply. Our rooms were nicely appointed, well stocked with all the necessary items to make you feel at home. We were there for several days then went to Positano and then returned to finish our vacation.the roof top bar is great for a snack or a relaxing drink. The restaurant offers some traditional as well as exotic dish's that are delicious. The greatest asset is the staff that are super friendly and accommodating. A great place to stay when in Milan.