Cancel

    Open app

    Search

    Services - ICCU

    Mortgage services

    Personal banking

    ICCU Photos

    You might also consider

    Recommended Reviews - ICCU

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lino R.
    214
    234
    1114

    9 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Jane D.

    Jane D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - ICCU

    You might also consider

    ICCU - Boise Downtown Branch, Idaho Central Credit Union

    ICCU

    (111 reviews)

    ICCU partners with Visa. Both institutions claim that their customer's purchases are protected…read more However, if a dispute takes too long, or the dishonest merchant draws out the process, both ICCU and Visa will deny the dispute, despite evidence, due to time. Both institutions will deny fault and blame the other to avoid accountability. This is a choice, not due to law. Mastercard does not do this. Other banks and credit unions don't all do this. Consumers are not protected banking and holding credit with ICCU. Poor customer service and a lack of honesty

    I have a HELOC with ICCU, my payments are always the 25th of the month. Last month, I went into the…read morebranch and deposited a large check and paid it off completely 5 days before the due date... or so I thought. I told the teller to pay it off, I wanted a $0 balance, as in "I owe you nothing". I made sure my app showed $0 balance before leaving. I should also note that this took way longer than it should've. I guess I didn't realize how many hoops I'd have to jump through to deposit one check and pay my debts. Then ---Today I got a call from the branch expressing urgency which seemed strange. Called back (directly to the branch, not the number they called me from, to ensure this wasn't a scam) They said while my account has a $0 balance and it reflects this in my app... I have "past due interest for September" (even though I was in there to pay it off October 20th and "upcoming interest charge for October", due November 25th. I told them there must be some mistake because I paid this off completely last month and my app shows $0 balance with $0 due. Well, apparently it's not a mistake. Their app just doesn't reflect the interest only balance AT ALL so in their system, I'm late on September's interest payment and I owe for October interest as well, due in a week. My questions are -- 1. Why would this not have been brought up in the branch when I came in to pay the account balance off? They didn't even ask me to clarify and 2. Why doesn't this amount reflect in the app. Their support had no answers on either except to say that's just how the app is and the teller must've misunderstood because "paying the balance to zero dollars is not the same thing as paying it off" -- no joke, that's verbatim what the rep said!! Furthermore, the support rep told me they would wave the interest for the confusion, put me on hold and came back retracting that statement saying I needed to pay the interest charges to truly reflect $0.00. Completely ridiculous. Take notes, ICCU. This inconsistency on true balance is not acceptable and I guarantee I'm not the only one this issue will cause confusion for. If there's interest due, that should reflect on the account balance once it's due. Had we not addressed this within a week, they would've negatively reported on my credit for being "24 days past due on September's interest" when I literally no clue there was ANYTHING DUE AT ALL! Additionally, the support rep had issues submitting my payment successfully today and put me on hold. Then came back on confirming it was processed, except now that I've paid what I supposedly owe, my app is showing a credit of said payment amount in my savings account and no history reflecting this payment to my HELOC account at all so I had to call back and ask why and confirm the payment applied where it was supposed to. That new rep was super confused and put me on hold for another 15 mins to investigate --I'm now being told it's been addressed/corrected and applied to the right account and this was "just a fluke", but that's a big deal, putting my credit score at risk with potential reporting. WTH, seriously. I'll be looking elsewhere for a better HELOC

    ICCU - banks - Updated May 2026

    Loading...
    Loading...
    Loading...