If I could give this practice ZERO stars, I would! I once had a giant fear of dentists, but after getting a root canal, tooth crowning, filling, and my wisdom teeth pulled in ONE month, my fear disappeared thanks to an awesome denstist, endodontist, and oral surgeon (all in California). Moving to Massachusetts 3 months later, this place brought all that fear BACK.
My husband and I are stationed at Hanscom Air Force Base, and this place is a quick 10 minutes from base. But I STRONGLY advise all my fellow military personnel and spouses/families to AVOID THIS OFFICE AT ALL COSTS!!
Making the appointment was easy. Checking in with the front desk receptionist was great. She's a total sweetheart. My "comprehensive oral evaluation" by Dr. Turkenich lasted 20 seconds (billed $46.00 to my insurance). After a quick glance at my teeth, she sent me to her hygienist, and I had to get up and move to another room. The hygienist spent another 10-15 minutes scrambling to get someone to help her and get all her equipment organized. This dental office seems completely unorganized. I initially asked the hygienist to apply the topical numbing gel before she begins. She said, "Let me know start, and then you can tell me how you feel after and if you still want it." I already knew I should expect pain which is why I initially REQUESTED the numbing gel. Instead, she starts without it, and the pain I was expecting was TRIPLE times worse. The lady she had come in to help her with the suction did nothing but kept hitting my lip with the suction while I had to get up on my own to spit out the saliva and water building up in my mouth. After the hygienist finally agreed to apply the numbing gel, she comes back with a syringe digging it into my gums so abruptly that I got so pissed and yelled at her that she was hurting me (I was even shocked at myself for raising my voice!). She continued the cleaning, and halfway through I had to stop her because there was so much pain (intense pain shooting down my chest and arms) that I literally told her "WE'RE DONE." I've never reacted that way to any dentist/doctor/etc. but she was hurting me SOOOOO bad. It was WORSE than my root canal, my wisdom teeth recovery, AND MY DRY SOCKET. I didn't let her finish the cleaning so she only cleaned the bottom half of my teeth. She then proceeded to tell me they needed to do x-rays so that when I come back I can get the deep cleaning done. I declined the x-rays and told her that I will not be returning to this office.
At the check-out, all the dentist did was apologize to the hygienist saying "I shouldn't have had you do this one" and just looked at me like everything was MY fault. On top of that, my insurance notified me that they they billed them for a "COMPREHENSIVE ORAL EVALUATION" (20 seconds would hardly count as comprehensive), the full dental cleaning, AND FOR FOUR XRAYS (when I declined the xrays). To me, that's fraudulent to charge my insurance for services I DID NOT RECEIVE.
I had a horrible experience here, I will not be returning, and I definitely do NOT recommend this dental office to anyone.
Note: This review is my opinion based on my experience only and may not reflect on the business as a whole. What experience I had may not be the same for someone else. read more