Very impressed with the communication and professionalism of this crew. I knew nothing about the…read moreancient hot tub I needed help with, and they had to do a lot of research on my behalf and even directed me to buy a replacement part from a less expensive 3rd party. Will definitely be calling them again. Highly recommended.

Thankful for a quick response to a hot tub call. Diagnosis was quick, however, estimate including…read moreparts seemed excessive. After technician had left and put the hot tub back together it was noticed that panels had been carelessly put back leaving gaps. I did send a pic of the issue, for which they were willing to come after finishing the job they were currently working on. By that time I had already cleaned up the problem. The only real request would be to take pride in the work you do.

This pool service is great! Knowledgeable, friendly and reliable. Our vinyl in ground pool is…read morealways sparkling clean thanks to their weekly service.

From the owner: Genuine, reliable service you don't need to worry about.read more

Exceptional service like this is rare! Our experience with Hot Springs of Northern Utah has been…read morenothing short of amazing. From the moment we walked in, Shawn and his team were incredibly patient, taking the time to answer every single one of our questions. Once we found the perfect hot tub, they wasted no time scheduling a complimentary delivery and setup--talk about top-notch service! But what truly sets them apart is their ongoing support. Anytime we've had a question after installation, they've been incredibly responsive and thorough, making sure we get the most out of our spa. We couldn't be happier with our decision to buy from Hot Springs of Northern Utah and highly recommend them to anyone looking for a premium hot tub experience!

I have to update my review from 5 stars down to one. Although I've been a loyal customer since…read moretheir opening recent interactions have just left a really bad taste in my mouth and I feel that the customer service has really dropped off and left a lot to be desired. We had Hot Springs replace our pool liner last year due to a tree falling into the pool in a windstorm. Since I wanted everything new I purchased new fittings and trim pieces to go with the new liner not realizing they were included with the liner. No big deal. I'll just return them. Except their technicians took my parts when they left. By the time I sorted it out I was beyond my return window. To top it off the new liner leaked losing an inch of water per day. It took them a month and a half to finally seal the leak while they constantly kept trying to blame my light niche for the leak, which cost me another $80 needlessly on an underwater sealant. On top of that they failed to properly seat the edge of the liner into the rails and the liner pulled out after being filled. It took hours to stretch the liner back into place. The install technician told me they would credit me back for my extra expenses and hassle. But when I went in to settle up....no credits at all. Refused to reimburse for the $80 sealant. Refused to credit for the parts they took and were now in their inventory to use and beyond my return window. Refused to credit for the water loss. Instead they returned the parts to me which I have zero use for until I replace my liner again and still wouldn't need because they come with the liner. I've literally spent thousands at this business as well as trying to promote them because I believe in supporting small business and they don't seem to care. If that's how you treat loyal customers then you don't deserve loyal customers. I'll take my business where it's appreciated.

Super slow response I asked 4 times for a week what time he had scheduled the appointment for and…read morenever got a response then he just canceled my appointment

From the owner: Now accepting commercial and residential clients. We can cover all of your pool and spa needs…read more Service/repairs, equipment installs, automation, maintenance, inspections, education, chem and parts sales, CPO and AFO services

Me and my Family Love our Wellis Spa! Recently got it this year and have been able to call them for…read moreany questions I have. The spa bros really want to help you enjoy your Spa for the cheapest price.

From the owner: The Spa Bros stands out from other spa retailers by prioritizing customer satisfaction over sales…read morepitches. Unlike experiences with salespeople who focus on their own achievements and pressure customers into making a purchase, The Spa Bros ensures that customers receive ongoing support and professional technical assistance after their purchase. This commitment to after-sale service is a cornerstone of our business model, making spa ownership a pleasant and stress-free experience. Better Service, More Spa, Less Money!