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Icemasters Refrigeration & Air Conditioning

3.0 (2 reviews)
Open • Open 24 hours

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10 years ago

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10 years ago

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Techvill - Trust TechVill for reliable, expert and efficient service.

Techvill

(41 reviews)

Haysboro

Terrible company avoid at all cost - called to fix my washing machine and told me i needed a new…read morepump when it was 1/2 hour fix of unclogging it

Absolute nightmare. If I could give negative stars I would…read more Called for service June 5. Paid $169 for the initial service call and pre-paid $74 for the required part on June 6. Tech installed the part on June 9 and tested by heating water (asked me how long it takes to heat water in the microwave). Tech said everything was working and I paid another $262.50 for the install. Went to use the stove a few hours later (its a speed oven) and realized it was turning on but not heating AT ALL. I recalled the tech had taken the glass bowl of water he was heating out of the microwave with his bare hands (which obviously you cannot do if the water is hot). I didn't notice at the time because I was working while he did the repair. So he was either straight up lying or totally incompetent. Called the company immediately (around 7pm - tech had left around 5pm) and spoke to someone quite rude who said it was 'after hours' and someone would call me the next day. Was in no way apologetic that I had just paid for a repair on an essential appliance and told the issue was fixed, only to discover after the tech leaves it was not at all fixed. On June 10 I had 5 calls with the company about how they planned to resolve the fact that I had just paid $517.65 for nothing. They said they would give me a 'free check' on June 11 (it's not a 'free check' when you've taken money for a job that you didn't do). New tech inspects the stove, determines it needs a new control board. Company quotes $1280.50 for this repair. Cost of a new stove with a warranty is $2395. (If you're doing the math Techvill's cost is $1798.15, equaling 75% of the cost of a brand new stove with warranty). June 12 I contact the company and request a refund for the part and labour to install it, saying I'll pay the initial service call charge. On June 13 I email the company asking for my money back. When I still hadn't received any communication from the company by June 16, I call first thing in the morning. I'm told the person investigating my complaint will call me back within a few hours. No one calls. I call back late in the day and I'm told the person investigating my complaint isn't at work, they will call me tomorrow. No one contacts me on June 17. I follow up today, June 18, and insist on speaking to the person making this decision. Unfortunately "that person has just gone on lunch at 1:11pm" (time of my first call was 1:24pm, was disconnected and second call was 1:36pm). I say the company provides a 90-day warranty and I can't understand why there is any question about this. I am told the manager is investigating and needs to speak to the tech. "That is the only update I can provide." So, if you don't value your time, money or sanity, this is the company for you. PS. Not able to post images with the review but I'll post separately for reference.

Okotoks Appliance Repair

Okotoks Appliance Repair

(1 review)

Best local appliance repair company! Fixed my Whirlpool fridge and samsung dryer the same day!read more

From the owner: When it comes to dependable local appliance repair in Okotoks, Okotoks Appliance Repair Service is…read morethe company you can count on. We specialize in repairing all major household appliances, including your fridge, dryer, dishwasher, washer, stove, and oven. Whether it’s a refrigerator that’s not cooling, a dishwasher that won’t drain, or a dryer that’s not heating, our experienced technicians are equipped to fix it all. We pride ourselves on delivering prompt, professional service with a customer-first approach. Our team works with all major brands, including Samsung, LG, Whirlpool, Bosch, and Sub-Zero, ensuring expert solutions every time. We also prioritize transparency by offering upfront quotes with no hidden fees and only use genuine, manufacturer-approved parts for long-lasting repairs. Our services include refrigerator repairs, washer and dryer fixes, stove and oven troubleshooting, and freezer or ice maker maintenance. We understand the inconvenience of a broken appliance, which is why we strive to offer same-day or next-day service whenever possible. As a proud member of the Okotoks community, we’re committed to ensuring your satisfaction. If you need fast, reliable appliance repair, trust Okotoks Appliance Repair Service to get the job done right. Contact us today to schedule your repair!

Icemasters Refrigeration & Air Conditioning - homeappliancerepair - Updated October 2026

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