Just want to prevent people from wasting their time and money. I called Ice Masters for a quote to see what's wrong with my cooler, the guy said that it would be $60 for diagnostic. Came over, was yapping for 30 min around the cooler "it could be that.. or It could be this..hard to say..and I don't see the point of fixing it because it would break again..."- this was his "diagnostic. Charged my credit card for $309.00 instead of $60 as agreed, and sent me an invoice detailing extra fees and 2 hours of work (while he was 40 min in my food truck) that he never mentioned before. I find it's misleading.
I called a different company that is specializing in commercial appliance repair, first 10 minutes of diagnostic they told me exactly what's wrong with the cooler and their diagnostic fee never changed, before it was $75 and after they finished it was still $75.
Don't waste your time and money with Ice Masters. read more