Still my favorite ice cream spot around Charlotte hands down. Thankful it's near me so I can go…read moreanytime which is dangerously bad for my waist line but Good for the soul.lol My husband and I just had the Purple Haze which was a mixed berry and a scoop of chocolate in a hot waffle bowl-hands down the best! Tasted like chocolate covered berries in the best way. The staff is always kind and friendly and I love that it is owned and operated by a local female serving our local community and supporting her family. You Go Gurl! Please go support this local gem in downtown Pineville.

My favorite little ice cream shop. Welcoming staff, amazing ice cream and a place your child will…read moregrow up wanting to take their kids on Sunday afternoons

My barber told me about S Shack catering his daughter's baby shower. He spoke highly of them I set…read moreout to see where they were going to pop up next. A few months later their ice cream truck catered my in laws wedding in Ashville. I was informed they posted a photo of my kids on their IG so that's how I was able to find and follow them on IG. Saw them going live one day and determined i found the parking lot they were in. The wait was finally over and boy was it worth it! I couldn't decide what to get so I went with the Lemon Pepper BBQ with gas and fries. Never heard of that flavor so why not. The only way to describe it was to say I have about 6 wings, and fries with like 2 napkins and 2 packs of ketchup. I sat in my truck with the food on my lap about 30 yds from the food counter scarfing it all down. I didn't even want to stop to go get more ketchup or napkins they were so good. Next week, I'm hunting them down(or shooting them a DM on IG) to get that shrimp po boy! Oh and the ice cream...DAmN!!! It's good.

Sugar shacks sweets came to my job for a holiday meal and I have to say my experience was pretty…read moregood. I ordered the burger with fries and a shrimp platter since it was my first time trying this truck. The burger was amazing, bun was delicious and the toppings was fresh. The shrimp was alright I really didn't like it or the flavor and it was over seasoned. The guy was working by himself and did a great job serving the whole building while still maintaining a smile and great customer service. I don't have pictures of my food because I ate first before thinking to do a rating, however I have a picture of my coworker wing platter and funnel cake. I would recommend this truck and definitely look forward to trying again. Sanitation score was 100%

Wanted a Vanilla/Chocolate Ice cream cake. Walked in and it was right there in the case with about…read more5 other different varieties of their cakes. Quickly grabbed it and headed to check out where the staff was very friendly. Quickly rang me up and I was on my way. Cake was cutely decorated and was absolutely yummy and fresh. Much better than the grocery store ones.

Ice cream is the standard BR ice cream. But it isn't very clean and the attendant had his pants…read moreBELOW his butt cheeks.

Very nice small family owned business. I have tried many of the cupcakes and my favorites ones…read morecircle around the chocolate flavors. Try to get there early for the widest daily offerings. I have also pre-ordered one and two dozen cupcakes for an adult birthday celebration. Please support this wonderful small local business.

This is a cute shop. I loved that they offered more than cupcakes. It was hard to decide what to…read moretry especially when you have no self control and with a teenager. The service was awesome, friendly and welcoming. The cupcakes and cookie were delicious.

Stopped in to get what we thought was a new ice cream spot here in Pineville. Turns out it's sorbet…read moreand gelato only. That would be the best part of the story . We asked the lady working the counter for a sample to taste and she looked at me like I asked her for money. Then she proceeds to get a sample spoon and barely put anything on it. Clearly she was not interested in me tasting or purchasing her product. My hubs asked for a sample and got the same sour face and results. We decided she wasn't interested in serving us anything so we took our money and went elsewhere. Perhaps she was having a bad day ? Or maybe she really is that cheap and greedy ? Either way not sure I would recommend that place. We won't be back .

Ice cream? NO - gelato. Tried three different flavors and every one had a distinctly strange taste…read more Almost a chemical taste. I felt obligated after trying samples because the young lady behind the counter was not very friendly. I went with a flavor typically hard to screw up - Oreo. Even that one had the weird taste. Real disappointment especially for $6 for ONE small scoop.

IMHO if you post an opening time of 12pm, then your product should be ready for purchase at that…read moretime. We came by at 12:20 to make a purchase. An employee was busy adjusting yogurt machines. When we asked him if the yogurt was available, he replied over his shoulder that it would be 10 more minutes. No eye contact. No apology. Zero customer service. We left and we won't be going back.

Smallcakes, y'all got me!!…read more First of all, shoutout to y'all for being OPEN on Easter Sunday--already appreciated! But what really did it for me was the customer service. The guy working greeted us with a full "Happy Easter, good afternoon!" and that warm welcome? Yeah... it worked! I came in for pupcakes and walked out with a whole four-pack for me & the dog. The pupcakes are sold in a mini 4 pack. Speaking of--thank you for having pupcakes in stock! Mission accomplished! I thought I was going to have to go to SouthPark area. Glad I was able to get the job done locally. And honestly, between the friendly energy and the deal, I couldn't resist upgrading to the 4 pack. ( human cakes) Great service, and clearly great marketing skills- y'all are worth working out for! I'll be back!

Cupcakes were delicious! And they were large, Mich bigger than a typical cupcake. Ordered custom…read morecupcakes- strawberry w lemon curd in the center- so good!

Definitely room for improvement. I chose this location because I saw it was relatively new and had…read morehigher (but fewer) ratings than other ones. I came to redeem a reward and decided on the really awesome peanut butter ice cream, like it size, with sweet cream base ice cream. The store itself is in be nice Ballantyne area, around the corner from the bowl. It was clean and maintained hot the service was subpar. No entrance or acknowledgment from anyone upon entrance. Another group entered after me but I let them order first since I was still deciding. Once I did get to the counter, they stafff was nice enough. A little annoying that the whipped cream was an upcharge- and I had already paid- so I just had my scoop as is. Not the end of the world and I did enjoy the ice cream. But definitely would not have gone without a club reward to redeem.

Typical Cold Stone ice cream store located in a nice neighborhood of Charlotte. Stuck in a nice…read moremall, once you find it getting your ice cream fix is easy. The usual delightful offerings served up in a clean dining area. A bit on the pricey side, but unbeatable ice cream. Service was just right with two workers dishing it up. We'll be back ...