We had a very bad experience with Jeff Leach, however it was not what you would expect. You would…read morethink that being in the travel/tourism business that Jeff would conduct himself with integrity, however with my small business in Canada he actually threatened to discredit us to his Dream Vacations network of 10,000 Advisors & nearly 1M customers if I didn't authorize a refund of his tour tickets because his cruise ship did not end up making it's port of call in Halifax, NS. We have a clear 7 day cancellation window where a customer can get a full refund as we are a small business and a reserved seat is a missed opportunity for others and lost revenue to us if that seat is refunded without time to resell it. Jerry extorted our company under threat of spreading negative feedback about our company if we didn't abandon our policy and give him his money back. He used his company, Dream Vacations, under threat for his own personal gain. Suffice it to say, I believe this man has low moral standards and I would not trust him with my vacation experience based on my direct interaction with him. He is all about the money and does not care about people.

Jeff and Jeri are the best! Super knowledgeable and honest! Will tell you the good and bad. Have…read morepersonally checked out most of the destinations. Would recommend to any friends or family! Dan C

I really enjoyed my experience with Diane at the Cruise Company. She did a great job of listening…read moreto my crazy ideas and then found a great trip that fit in my budget. It was great to have someone walk me through the process and be available to ask questions.

From the owner: The Vacation Store & The Cruise Company are Omaha's premier travel agency and are celebrating our…read more30th anniversary this year! Our travel experts work with our clients to provide the best quality experience for anyone, from a family getaway to a large group. We work directly with our clients to create a trip that encompasses their specific needs, wishes and budgets. We specialize in all types of travel! We work closely with several vendors to offer the latest in land travel, cruising and more! Our services are 100% free and we do everything to make your trip exceed you expectations. Our agents have over 100 years' experience and can provide great knowledge and advice to our clients. The Vacation Store & The Cruise Company strives to bring the latest travel news to our clients. Sign up for our biweekly newsletter to have access to specials & upcoming events. Proud partner & official travel agency to CBS/KMTV & The Morning Blend.

Elle Waterhouse was our fantastic agent at Enchanted Travel. She helped us figure out where we…read morewanted to go on our honeymoon by giving us several different options based off of what we were looking for. She is extremely knowledgeable about the resorts and travel. She coordinated everything and was even able to upgrade our room! We felt very prepared for our trip and Enchanted Travel was always a phone call away if there would have been any problems. Enchanted Travel is lucky to have Elle! All the staff were very friendly and professional. The office space is clean and comfortable. Highly recommend Enchanted Travel for your travel needs!

Amanda at Enchanted Travel was so helpful in booking our family vacation to Mexico. She asked our…read moreprice point and gave us 5 options and then dug further into details and prices for our top two. Once booked we received emails and phone calls to keep us on track for our trip. One thing I really appreciated about Enchanted Travel was the 24/7 help line if we had any issues. Upon return from our trip I mentioned to Amanda some issues we had with our room at the hotel and she told me I should have contacted the Travel agency from Mexico. And even though we were back she still communicated with the hotel about our issues. I highly recommend Enchanted Travel for your travel needs no matter your budget because they will work with you!

We have booked with the Vacation Superstore now, let's see, for over 7 years and we are up 9-10…read morevacations now. (But could be more, old lady memory here!) We have booked Vegas (twice), Cancun, Puerto Morelos (twice), Punta Cana (twice), Jamaica and Puerto Vallarta. Last time I called I worked with Shawn, and she was the best! I had a specific time for a vacation, a budget and higher expectations to satisfy a birthday trip. She checked all the boxes, all while having the upmost of patience with me while I whittled thru the possibilities. She is already looking for another trip for us for Christmas. We have referred friends to work with The Vacation Superstore and I forward the weekly emails to all my friends looking for a vacation. The service Shawn provides is top notch! Can't wait to see what she has instore next.

Not the service I expected from a travel agency. I started booking with Vacation Superstore 6…read moremonths before our travel to Cancun at the end of May. I did not know that this agency does not book directly with the resort; they use a larger agency, Funjet Vacations, to book. In January, I called to ask how to access my reservation on the resort website so I could confirm my request for double beds and have our 4 rooms located close to each other. Barb was out of the office. John answered my phone call. He told me he would get back to me with the answer. Even after follow-up with him, he did not respond to my request. At 3:30 a.m. on the morning of travel we got an email notice that our flight out of Omaha was delayed 4 hours which meant we would not be able to make our connecting flight. I called the agency for help. The on-call agent told me that she called American Airline and was put on an 8-hour hold. She told me to go to the airport and work this out ourselves. There are 11 of us traveling. She did not help us look for other options. We looked online and could not find any flights for 11 people that day. I called American Airline and made travel arrangements myself. I was not on hold for 8 hours. Unfortunately, we had to reschedule flights for the next day. Barb told me that because we changed flights without their help, they would no longer help us with the airline booking.