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iBookiGo

3.7 (3 reviews)
Closed • 8:00 am - 11:00 pm

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1 year ago

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2 years ago

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Vacation Superstore - Call Today for Your Dream Vacation!

Vacation Superstore

(29 reviews)

Millard, West Omaha

We have booked with the Vacation Superstore now, let's see, for over 7 years and we are up 9-10…read morevacations now. (But could be more, old lady memory here!) We have booked Vegas (twice), Cancun, Puerto Morelos (twice), Punta Cana (twice), Jamaica and Puerto Vallarta. Last time I called I worked with Shawn, and she was the best! I had a specific time for a vacation, a budget and higher expectations to satisfy a birthday trip. She checked all the boxes, all while having the upmost of patience with me while I whittled thru the possibilities. She is already looking for another trip for us for Christmas. We have referred friends to work with The Vacation Superstore and I forward the weekly emails to all my friends looking for a vacation. The service Shawn provides is top notch! Can't wait to see what she has instore next.

Not the service I expected from a travel agency. I started booking with Vacation Superstore 6…read moremonths before our travel to Cancun at the end of May. I did not know that this agency does not book directly with the resort; they use a larger agency, Funjet Vacations, to book. In January, I called to ask how to access my reservation on the resort website so I could confirm my request for double beds and have our 4 rooms located close to each other. Barb was out of the office. John answered my phone call. He told me he would get back to me with the answer. Even after follow-up with him, he did not respond to my request. At 3:30 a.m. on the morning of travel we got an email notice that our flight out of Omaha was delayed 4 hours which meant we would not be able to make our connecting flight. I called the agency for help. The on-call agent told me that she called American Airline and was put on an 8-hour hold. She told me to go to the airport and work this out ourselves. There are 11 of us traveling. She did not help us look for other options. We looked online and could not find any flights for 11 people that day. I called American Airline and made travel arrangements myself. I was not on hold for 8 hours. Unfortunately, we had to reschedule flights for the next day. Barb told me that because we changed flights without their help, they would no longer help us with the airline booking.

iBookiGo - travelagents - Updated May 2026

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