Fantastic breakfast! Variety! Modern room! Spacey!…read more Customer service: Fast and friendly at the breakfast. Not friendly but fast at the reception. Hmmm: The shower room glass wall should be bigger not to make the floor wet. One free bottle of water is a good service. Price: Average. Parking lot: Not free. Location: Far from the station but close to bars and restaurants.

The Steigenberger Hotel is Koln is centrally located and probably one of the best properties in the…read morecity. The staff is incredibly friendly and the hotel quite practical and efficient. Check in was smooth and the room was surprisingly quite nice. The amenities were on the spartan side, but got the job done. I like the walk-in shower as it's quite efficient. The work desk in the room had plenty of power outlets and USB ports. Also of importance is that the bed was quite comfortable. I had dinner in the lobby bar which had a limited menu, but was surprisingly tasty and had a number of healthy options. Breakfast was served in the restaurant and I was impressed with the quality of the buffet which was highlighted by an omelette station which gladly accommodates my request for an egg white omelette...with fresh egg whites. Overall, a very pleasant stay and I would absolutely return if I'm ever back in Koln.

Suitable name as I was doing a bit of hotel hopping, Bonn one night Cologne the next. Hopper…read morehotels are of the popular breed of budget design hotels which have been popping up all over Germany. This one's interesting as it's located in a former monastry - perfect excuse for very basic rooms, pepped up with modern accessories - and explains the rather scary monk sitting on a bench in the entrance area. Perfect if you need a place to sleep but don't intend to spend any time in your room. TV channels are limited to terrestrial German channels, no hotel movies or pay-TV. The worst let-down is the fitness room in the basement, an utter joke - not a laughing matter if you are keen on a quick workout to start the day. I have never seen gym equipment made of wood, this felt more like a DIY party cellar in my granny's house than a hotel gym. The breakfast room looked OK but not exciting enough to prevent us from looking for a more exciting option around the corner - the hotel is excellently located in a hip neighbourhood with loads of cafes and bars.

Awful service. The hotel is nice and stylish, the rooms are…read morequite spacious and the breakfasts is decent. But the service is just awful. The TV in my room didn't work and when I called reception the lady sighed and told me that is "normal". Then -in a tone of voice as if she was offering me a personal favor- she offered to come to my room and " rattle the TV set a bit" because it had a lose cable. Only she never showed up. Next, the Internet access (WiFi) was interrupted and I was asked for a new password. Again the same receptionist ( she sighed again) doubted that this was the case but was " generous " enough to offer me that I could come down to the reception and show her the problem. I asked her to come to my room instead. She said she would do so after contacting the network administrator. Only she never showed up. On my way out of the hotel I told the receptionist how unsatisfactory her service was and that I needed the Internet for work. She " remembered" that she received a mail from IT with a new password four hours ago. Did she at least apologize? No she didn't. I'll never stay in this hotel again.

This place is definitely for young hipster business travelers who are willing to put up with a lot…read moreof mistakes and extreme inconveniences. Where to start? We arrived at about 6pm. The receptionist was not at the hotel desk but instead sitting at the hotels adjacent bar playing on her cellphone. She checked my wife, baby and I in to the hotel. The room was on the 5th floor. The elevator doesn't go to the 5th floor only the 4th, but not even that. The elevator had a metal door to close that was not working and closing properly on the 4th floor to send the elevator back down. Then parking: the hotel has a few spaces around the corner in a lot of converted shipping containers, none marked with the hotels name or logo. The receptionist gave me a key to open the blast door of one of the containers but the one she directed me to was wrong. So there I am trying each of the doors. Finally found it. Last but not least we ordered room service. I have never had a burger burnt so badly to a crisp. Ugh. Not happy with the almost €200 bill the next day for parking, one night accommodation and terrible room service. I will say the design of the lofted room with balcony was very cool, but when I sent the hotel a message to ask for a crib in the room, some warning on the elevator being out of service would've been appreciated.

From the owner: Unser privat geführtes Drei-Sterne-Nichtraucher Stadthotel mit 32 Zimmern, liegt in zentraler Lage…read morezu den Sehenswürdigkeiten und Einkaufsmeilen der Stadt sowie zur Kölner Messe. Logieren Sie bei uns wahlweise mit Blick auf den Kölner Dom oder auf den pulsierenden Boulevard. Die modern und komfortabel eingerichteten Zimmer, auf durchschnittlich 14 Quadratmetern (inkl. Badezimmer) verfügen alle über kostenloses WLAN, Flatscreen-TV, Minibar, Telefon und einen Arbeitsbereich. Ein üppiges Langschläfer-Frühstücksbuffet (unter der Woche bis 11 Uhr, am Wochenende bis 12 Uhr) lockt Sie jeden Morgen aus Ihrem Bett und bietet reichlich Abwechslung. Nehmen Sie Platz im großzügigen Frühstücksraum, in dem u.a. wechselnde Kunstausstellungen stattfinden und erleben Sie einen gelungenen Start in den Tag.

Just paid my third leisure visit to this hotel, this time for the famous Cologne Christmas Markets…read more Good location near Rudolfplatz but within walking distance of most of the visitor attractions. Rooms comfortable and staff helpful. Beware some rooms experience some street noise. Excellent buffet breakfast.

Made a reservation to stay at this hotel on black Friday 2019, well before the COVID-19 pandemic. I…read moreemailed this hotel in regards to my reservation in July to see if I could reschedule, and they immediately shut me down. The only offer they suggested was to let someone else take over the reservation, even though I live in the United States and the Hotel is in Germany. I had booked non-refundable rooms at 3 other European hotels and they all quickly offered to let me rebook my reservation at no additional charge. Absolutely no customer service offered at this hotel.

Love it. This hotel franchise is signature for tailoring their interior design to represent the…read moreneighborhood spirit. From local art work and trending styles to cousine and drinks from local breweries and liquots. Have been to the Hamburg location too. Definitely recommend it.

This is actually the Best Western Plus now. Nice hotel on…read morethe edge of town. Rooms are small (only place I've ever stayed in Germany so I can't compare) but clean and comfortable. I had two single beds in my room which was strange (for an American? Is this typical here?) Restaurant was good - especially the breakfast. That's a good thing because this hotel is on the edge of town and all the restaurants are at least a 15-20 minute walk or a taxi away.

This hotel was a good selection for the price. It is not located near an "interesting" or old part…read moreof Cologne, and getting to old town is about a 1.5 mile walk or requires the use of transit. The rooms are modern and well kept, very clean. The rooms are efficient, not luxurious, but did the job. The staff at the front desk was friendly and also efficient. I bought the breakfast option, and the breakfast was so-so......it had the basics: eggs to order, fruit, coffee bar, some bread and cheese, but the selection was very limited for the price which I believe was about 15E per day. There is a small bar adjacent to the restaurant. I would rather pay a bit more and be closer to some nightlife and sights.