This is such a cool hotel. The staff are friendly and the hotel is in a great location from the…read moretrain. It's a spot I come to time and time again

I've stayed here at least half a dozen times and always have had a decent comfortable experience…read more The staff are always friendly, the main floor clean with a great hot and cold breakfast. The rooms are small but with a comfy queen bed and nice a/c and TV selection. I just wish they had a small fridge inside them but it would be a tight fit.

A spacious clean hotel - taking into account the category it is in we were surprised that the rooms…read moreare cleaned daily and towels are changed every day as well. Well, actually there was nowhere to hang them, so we really appreciated their replacement Moderate, but sufficient breakfast, WiFi everywhere - absolute satisfaction. Prostorný, čistý hotel - vzhledem ke kategorii nás překvapilo, že denně uklízejí pokoje a denně vyměňují ručníky. No, oni vlastně nebyly kam pověsit, tak jsme to zvlášť ocenili :D Střídmé ale postačující snídaně, wifi všude - naprostá spokojenost.

Full disclosure: I should have written this review a month ago but couldn't find the time. That…read moresaid, I would be remiss if I didn't sing the praises of the bar staff at this hotel. First, the other stuff: I didn't love the location because I wasn't going to the trade show my husband was attending. It was the perfect location for events at the Excel Center. For sightseeing, not so much. But I highly recommend it for the Excel. The quality is what I expect from Hilton - the accommodations are quite good, the restaurant food is also quite good, and the service is exceptional. So did it exceed expectations? Not much. But my expectations of Hilton properties are extremely high and they met them in every regard save one. They far exceeded my expectations at the bar. And the bar is the point of my review. After an exhausting day of travel (I met my husband at the hotel on the second last day of his trade show) I just needed a drink. I went in to the bar wishing I could get my favorite drink but not feeling very hopeful. I love a proper whiskey sour. A proper whiskey sour is made with egg white, bitters, and a cherry (in my case, several cherries.) Hardly anyplace makes them that way. The common fail is the egg white. I assume people don't want to make them that way because it's hard on the arm; you really have to shake it. A lot. But a proper one is outstanding. So I went over to the bar and inquired. Then I met the staff: Lucas, Marcu, Monika, and Sergio (I must apologize at this point because it took me so long to write this that I can't remember who had which role.) They were all fantastic! When I asked, the manager heard me inquire and immediately interjected. He said he'd be happy to go to the kitchen for an egg so the bartender could make it. When the server brought it to the table it had a cherry but was lacking bitters. So I asked if they had them to add and was immediately assured that she'd take care of it. I also asked for extra cherries. The drink returned a minute later, bitters in a pretty pattern and a pick filled with cherries. It was perfection!!! For the rest of my stay my cocktails were perfect! I ate every meal in the bar as well. I'm sure the service in the restaurant was great, but the bar staff took such good care of me that I didn't want to go anywhere else. My compliments to these individuals! They go above and beyond, making their guests feel valued. I was about to book this hotel for another trade show in September but it's already booked. I'm not surprised. Anyone who has stayed there once would want to stay again. I recommend the hotel, but the bar is a must!

The rooms are so comfortable I love the view and the flexibility to the o…read more02 and train station Their breakfast is so amazing and the environment is so calm and relaxing

Let me start by saying my name is Andy and this is the first stop for me after spending 20 years in…read moreprison for falsely being accused of killing my wife and the golf pro she was having an affair with. I have spent the past 2 decades digging my way out and finally one night after having seen a friend of mine who could have proved I was innocent get killed I decided to make my break. So I had to crawl over a mile in the most vile stuff imaginable but I came out the other side clean. After collecting money from several banks around the area I left for London. I was thinking about Zihuatanejo in Mexico buts it's become such a tourist trap. So here we are now at the Hartley. In my opinion the Good is 1. The rooms are spacious compared to my cell but not by much. Cleanliness (wow that's a tough one I was a neat freak and except for the dust collected from digging at night I have to say my cell was much cleaner ). The sheets were much cleaner in prison also because I was part of the laundry crew. Except when the sisters bothered me we did a great job. Except for Boggs (the leader of the sisters, real nuisance to me ). cell there was more blood on this mattress than any cell in prison 2. Smell - hands down the Hartley wins. In prison it smells of bleach and other toxic cleaning smells. Who wants to smell lemon and fresh breeze all day. At the Hartley it smelled of pure natural clean body odor and various other delicious moldy smells. 3. Bathroom. This is a tie both places don't have a lock and they were both communal. I felt actually safer in prison after the guards starting protecting me for doing their taxes. Especially after Captain Hadley beat Boggs the leader of the sisters. One of the guys at the Hartley gave me a weird feeling 4 food. - hands down prison. That's with finding maggots in the food. I pretty sure this was just left over stuff they found I the trash outside the night before. 5- Staff. Hmmmm. I'm torn because there was definitely more men behind the counter at the Hartley just staring at you waiting to accommodate your every need it seemed. In prison though I definitely had a great relationship with the guards and warden. I remember one time we were tarring the roof and we just felt like men sipping beer on a hot day. I'll give it to prison So overall I think it's a tie with both having some positives. For now I'll wait for my friend Red but I'll do it at a Holiday Inn after tonight. I sent you a postcard look for it Red

I remember the good old days when I was on the dole and live rent free at the Hartley hotel back in…read more1982 If I work I can't pay rent so no choice by the dole

Good hotel was neat because it was sitting on the water. The lobby was very modern and cool, we…read moreenjoyed a drink down at the bar one night. Our check in process was easy and efficient, we were there for a concert and the energy was exciting already upon checking in with the hotel rep. Our room was small but efficient, the bathroom door was very weird, but you can tell that they were trying to be intentional about all the details for the room. One thing that was pretty cool about the rooms was that they were named and themed around the kids the hotel funds go to help, it has their picture and their story in each. It really was a cute touch. Overall we really enjoyed our stay here. It's a little inconvenient to central London, but it was still an enjoyable stay and nice that they had tubes close.

I stayed there for two days before going home and I had an amazing stay. Special thanks to Marcelo…read morewho welcomed us very warmly. The hotel is beautiful and very close to many beautiful views, especially if you take the cable car to Greenwich at night. The staff are lovely and extremely helpful. The rooms are comfy with AC, heating, good blankets and they provide breakfast in the mornings. There's a Tesco right across the street. And should you need anything, the staff will help you get it sorted. The hotel is an amazing floating property and I would highly recommend anyone stay there because the staff are multicultural and helpful, so you might even get some tips for visiting London.

my boyfriend's mom came to visit so my bf booked 2 nights for his beloved mum at our local hotel…read more they told him someone would be at the hotel until 00:30 to let his mum into her room. at 00:10 they arrived (from Gatwick) and not a soul in sight to let her in. she bunked with my bf and I. not that big a deal, except they kept the money and took no responsibility at all. bad business move. and simply unacceptable. still, the pub downstairs is kinda cute and homey for the elderly folks in the hood.

Can I rate this at zero, I wonder? This used to be a good East End pub, but not any more. They…read morestill have a quiz night that is well attended, but that's about the strength of it. Better than some of the other dives in the area, but I would avoid it if you can. Plus point? Well, it's ok to take dogs in.

I have stayed here on ever occasions recently and find the staff very helpful and courteous. The…read morecomplimentary shuttle to Canary Wharf is a major bonus and is easy to return to in the evening. The concierge is very helpful and happy to assist with any bookings you need. The food has always been very well presented in both the restaurant and from room service. Front facing rooms can be a little noisy so not great for the light sleeper but rooms are very comfortable and very clean.

Das Crowne Plaza ist ein sehr stylishes Viersterne-Hotel in den Londoner Docklands - farblich…read moreüberwiegen hier ein warmes rot sowie dunkle Holztönesehr geschmackvoll und chic!!! Von meinem Fenster aus konnte ich auf die Docklands mit Wohnhäusern, den Millenniumdome sowie die Bankenskyline von London blicken. Es gibt in diesem Hotel einen wunderschönen Pool, den ich aber leider nicht genutzt habe. Das Essen im Restaurant war lecker, das Personal nett und die Preise völlig angemessen für Londoner Verhältnisse! Das Businesshotel ist übrigens nur maximal zehn Taximinuten (20 Euro) vom Flughafen London City entfernt. Ich habe mich hier sehr wohl gefühlt!

Let me start review by saying thanks to Tara (Hotel Manager) for doing her best to provide Customer…read moreService. However Hotel management operational standards did not let her excel at her Job. Had to go through lot of unnecessary drama during my stay however i will keep my emotions away and showcase what i found not ok from Guest experience perspective. I originally booked the Hotel for 2 Weeks , Got a fantastic deal. Tara welcomed me at the Front desk, adjusted the pricing for me and gave me a bottle of water. 1) I requested for quiet and bigger room as i am going to stay for 2 weeks, However i ended up in a match box sized room. The front desk folks made me believe that's the best room they got. I would have appreciated honesty in this regard as later i found out there are much Quieter, bigger and nicer rooms available. 2) Elevator on my side is consistently faulty, Thankfully elevator on the other side of the Hotel is working. However its a maintenance problem and customer inconvenience. (It broke down at least for 3 days during my 7 day stay) 3) on Day 4, When i got back to the Hotel in the evening (5 PM) I found water leaking out of the Toilet and not flushing. I am exhausted and repeatedly tried to call the front desk for over 20 mins with no response. I dragged my feet down to the reception to report the problem at 5:30 PM and i got a response that operations are gone for the day and they will arrive the next day morning. Hotel manager did Offer me for a room change. But from my point of view , i am all settled in and if i had to change rooms,i have to pack & Unpack everything. Simple solution should have been calling a plumber and fixing the problem. I am very unhappy at this point. I am tired and my evening which is supposed to be relaxing turned into total chaos for not able to address a simple issue . As a guest , all that i care is not being bothered by unpleasant service related circumstances . 4) Unhappy me told the hotel manager that i would like to check out. Instead of finding a solution , she tried to penalize me for early checkout. This is like putting gasoline in fire. and then disrespected me by offering me free points. I dont care about free stuff, all that i care about is relaxing stay experience. I travelled several miles from home and paid for the hotel not to go through poor service experience. 5) I reported the inconvenience to the IHG Guest relations. and that night Hotel manager moved me to a new Room (spacious). I packed the luggage and moved myself to the new place. It's late in the evening and until the next day i did not look at the cleanliness of the carpet of the room. Hotel manager is not happy that i complained to the guest relations. 6) When i woke up next day i saw massive stains on the carpet in the room. Seriously It looks like Poop & Vomit (Look at the pictures) & appliances in the bathroom are not cleaned or maintained properly. I once again took this to the notice of the front desk and the lady did a walk through and offered me to change rooms again. So the Rooms are Untidy and not clean. It made me question the health regulatory standards in London. Disgusting i must say. 7) That evening they moved me into another room ... again i have to pack all my belongings and drag my tired ass into the new room. Comparatively cleaner but Still got those black stains on the carpet. I once again called the guest relations and updated the ticket with what's going on. 8) The next day, Right infront of the front desk i was confronted by the hotel manager for raising complaint with the guest relations. I dont want to get into the drama that happened But i once again want to say that Hotel manager Tara did her best to provide customer service however she is failed by her management. She doesn't have ultimate power to serve a customer. However i consider this unprofessional. If she had to talk , she should have requested sometime and spoke in the lobby area away from other guests. I did not say nothing about leaving however Hotel Manager said i can checkout anytime i want. Keeping emotions aside, Hotel management is asking me to checkout because i am questioning their untidy rooms and poor operations. 9) I care less about the drama but Hotel tidiness & operations is the most important factor for me. A rather simple solution is being turned into a uncomfortable situation to a customer. I cannot stay at a place where it is hazardous to health and not a relaxing experience. Plus i was unprofessionally treated. At that point i decided to leave the hotel to Marriott brand. Let me tell you, total 360 degree change in experience. My rest of the stay in London is excellent and i highly regret staying at this location and had to go through all the drama in place of Customer Service.

The hotel was really far away from pretty much everything, but that's why I was even able to get a…read moreroom there. It was a last minute booking for a sat night and everywhere in town was booked up unless i pay more than 300 pounds for the night. Anyways, I figure one night in the Docklands wasn't the worst thing in the world, with the tube being a block away and all. The hotel was pretty much what I have expected it to be. It was clean and neat and everything was at its minimal. The bathroom was clean, the shower was hot, the tv worked fine and the beds were pretty decent. The continental breakfast that came with the room wasn't as good as the breakfasts I've had at the other Holiday Inn Expresses, but I guess it depends on the region/culture. Overall, it was a good deal and great for a short stay.