The employee, Sebastian, who originally assisted me was great. He was very helpful in showing me tile samples and in aiding my purchasing decision. I asked him to ship a sample of the tile I had selected to an interior designer, for final approval. He agreed that he would do it the following day, via 3-Day air. I was in a time crunch so, quick service was a key.
Several days passed, and I assumed the tile sample was on its way. Unfortunately his supervisors decided that I should pay for the shipping, and they never sent the tile samples and didn't notify me of their decision regarding this matter. Sebastian, eventually called me to request $17 before they were going to ship the samples.
***Update: Today, a month or so after the ordeal listed above, I was contacted by Sebastian (who is extremely polite, and very concerned about the situation mentioned above). He genuinely wanted to apologize for the lack of communication and my experience with Iberia. It took courage to acknowledge that something went wrong with my transaction and so, I am revising my review and star rating to reflect his efforts to ameliorate the situation. read more