Think twice before entering into a VA Home Loan mortgage, or any other business I can think of, with this broker and his assistant Lisa Hernandez. We entered escrow with them on 8/1 and only recently found out that not only did they NOT open the loan paperwork... they decided we might change our minds about buying the house... so decided to not actually do the loan paperwork... they just thought they'd wait until we were really sure. Which is of course, the most stupid thing a mortgage broker could ever say... right??!! After you've signed tons of paperwork... like you aren't committed??!! And, between the two of them, they somehow managed to mis-place and/or lose half of our personal information and paper work that we have sent them - in fact, we've had to provide key documents to them repeatedly.
We were supposed to have a 30 day escrow. Now we are hearing that we probably won't even have a 44 day escrow... in fact, we have just discovered that we will likely lose the house we are in escrow for... because the seller doesn't want to delay escrow any longer than 44 days, and some how IB Mortgage now says they just don't know when escrow will close... suddenly they don't know their own business. And we will have to pay a 3% liquidation penalty... and we've already given our notice where we currently live... This is our 7th home purchase and our 3rd use of the VA Loan and we have never been treated so poorly or received just horrible "service" from any home loan or mortgage broker ever.
This broker actually told my husband tonight on the phone that he has no idea when we will close escrow... that he really can't say - yet, he says we absolutely have an approved loan... he just doesn't know when it will be approved or funded... isn't willing to commit or give his word to anything. And his assistant, Lisa Hernandez, has been completely negligent with our documents and personal information... she can't seem to find anything.
We could literally be on the streets soon, paying literally 10's of thousands of dollars in penalties... all because of them... and nothing will happen to them... because like a lot of people in businesses like this... they get paid no matter what.
DO NOT DO BUSINESS WITH IB MORTGAGE. TAKE YOUR BUSINESS SOMEWHERE ELSE. read more