Very impressed by the professionalism and support given by the staff at this branch. They are…read morethorough and helpful and a real credit to the company. I wouldnt hesitate to recommend.

The staff here are excellent at helping you to relax. They go out of their way to make you feel…read morespecial as you pick the perfect glasses for you. Eyetesting is professional and thourough. One thing I hate though is at every opportunity they put those yellow drops in you eyes to numb them, you look alien when leaving...lol

The customer service here, I think is not great. Once I came to get my glasses and had to ask to be…read morelet through as a member of staff was at the front door speaking to what seemed like friends to find the shop empty. I turned back around and ask if she was able to help me and she begrudgingly came to help me. My glasses were VERY crooked to the point it was comical. I told her about this and she seemed bothered to have to fix them. Towards the end she was kinder but I had to go in again as they were still crooked when I got home probably because she just twisted them by hand and then did something in the machine half heartedly. The next time I went in, there was only one member of staff working and again things were not very professional and not very friendly either. It's a shame as I really like the eye doctors and the contact lenses package they provide but will be switching to another.

The staff here make things very simple and straightforward and put you at your ease. They are…read morefriendly without being over familiar. The service is great in that they got my new reading glasses prescription ready in half the time they promised.