"IF YOU'RE LUCKY ENOUGH TO GET A QUOTE FROM THESE GUYS, LOOK NO FURTHER. HIRE THEM. If there were six stars, I would have given them! Marc and his crew of Roderick and Lawrence showed up on time and were fantastic to work with. One might think that cleaning gutters is a simple job and it doesn't matter who you hire, but THESE GUYS ARE AMAZING! I would hire them to do anything. They took the time to listen to my history with the house, my concerns, and gave me excellent guidance on their recommendations on how to keep everything working optimally. It was clear from the outset that Marc's concern was not to simply sell me the most expensive services, he was there to START A RELATIONSHIP AND SOLVE MY PROBLEMS; he was there to ADD VALUE.
I cannot say enough about Marc and his team, but here are a few superlatives:
1.) Work Ethic: I have a large house with a lot of gutters and downspouts. THEY WORKED FOR 7 HOURS STRAIGHT (on a SATURDAY, no less) UNTIL THE JOB WAS DONE! WOW!
2.) Get it Done Attitude: It started to rain, HARD, about 2/3 of the way through the job. Did they stop or say "hey, it's raining, we will come back another time." Nope...they worked continuously all the way through until the job was done. WOW!
3.) Safety, Professionalism, and Know The Customer: They researched the house prior to arrival and knew they would need a motorized lift to reach some of the higher/more difficult areas of the roof. They brought a brand new commercial motorized lift and followed tie-off guidelines to ensure they operated with the highest level of safety possible. WOW!
4.) Exceed Expectations: They listened to my concerns regarding trees that overhung areas of the gutters and squirrels jumping from the trees to the roof. These guys aren't landscapers! Still, they took the time to trim back these trees. Marc also found a crack at one of the peak roof seams. As with the landscaping, these guys are not roofers! But he took the time to repair the crack. They went ABOVE AND BEYOND in so many ways.
Marc and his crew really do love gutters, but his more apt business name should be "I LOVE MY CUSTOMERS." My career is in sales and over the years I have met few people who really understand and act on the concept that if you genuinely care about the customer and solve their problems, then you will earn a customer (and a friend) for life. Marc embodies this concept. The icing on the proverbial cake is that he is a genuinely nice and funny guy. It was clear that he and his crew understand the importance of having a good time, even while performing hot and strenuous work. Life is what you make of it. THESE GUYS ARE AWESOME." read more