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I Fixit Plus

1.0 (1 review)
Open • 10:00 am - 8:00 pm

Services - I Fixit Plus

Device support or repair

Mobile phone support

I Fixit Plus Photos

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10 years ago

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Phone Medic

Phone Medic

(14 reviews)

I took my iPhone in on 5/02/25 with it overheating and short charge issues. Even though the battery…read moreshowed 91%, they recommended that I replace the battery. They told me that a low battery could cause these issues and that you can't always trust what your battery reading says in Settings. I agreed and paid the $108 (with cash discount) for the new battery, which by the way was NOT an Apple battery. Forward fast 2 weeks later and issues weren't getting better. I returned to the store to exchange the battery , but was told that they didn't have any in stock and it would take two hours to get one in. So, I simply asked, "Well wouldn't it be easier and faster for me to go to the Mesa Mall location?" They said, "Well, we'll have to call them again to see if anyone is available to do repairs." All I could think was, "That makes no sense because that's exactly what their sign says.".......... I then went to the Mall location to exchange the battery. They said it would be an hour. Ok, but it took them 90 minutes. I showed up after the hour had passed. The two men working helped other customers while I was waiting for my phone. I spent 30 minutes in the store waiting for them simply to put everything back together (which literally took all of 15-20 seconds). So, why did I have to wait an extra 30 minutes?........who really knows. Still experienced the same issues. Took it to GJ Tech Repair. He looked at the interior of the phone. Guess what?!!!? IT WAS NEVER A BATTERY ISSUE. The mother board was starting to go.......HMMMMM. Now I'm out the $108 spent on a battery that was never needed and a lot of wasted time as well. Of course, there's no refund available for this, just a 30 exchange option. I will NEVER GO BACK TO THESE GUYS. Someone could have taken some time to inspect this phone, but they didn't. They blamed it on the battery without even considering some other issue. NOT IMPRESSED AND VERY ANGRY THAT I WASTED GOOD MONEY ON THIS RIDICULOUS EFFORT. I will share this experience with all of my friends and family. Thank you Phone Medic for an unnecessary and expensive lesson.

North Ave. location. Waited two weeks for a camera screen protector. Went in to ask how much longer…read moreit might be and he didn't know but he could call someone and ask. Couldn't reach whoever he called. I asked about a refund of my $30 deposit and he said they keep $10 for a cancellation fee. Feel very ripped off and mad.

I Fixit Plus - mobilephonerepair - Updated May 2026

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