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I Brows By Rubi

5.0 (1 review)
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Services - I Brows By Rubi

Eyebrow services

Waxing

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Infinity Nail Spa

Infinity Nail Spa

(435 reviews)

Hauhn is amazing and the location is amazing the people are great and friendly also! Their always…read moreavailable when I call no matter what time or day so I highly recommend them anytime

I came in for a birthday nail set and showed a reference photo of the exact design I wanted, which…read moreincluded pink French tips with designs. I chose my base color specifically to match that look. Midway through the appointment, the nail tech informed me they did not actually have the pink color needed for the French tip, which was very frustrating because I would have chosen a completely different base color had I known from the beginning. To avoid further complications, I decided to simplify the design and asked for a regular white French tip instead. Unfortunately, the French tips still came out thick, uneven, and not clean or symmetrical. I also felt the nail tech was distracted during the appointment, frequently talking and whispering with coworkers instead of focusing on the service being provided. I do want to mention that the nail tech did a good job with my toes, However, when it came to my nails, the experience was completely different. I was honestly embarrassed to go out because the French tips looked very thick and uneven. Multiple customers at my job even commented on them when noticing my nails, which made me feel even more uncomfortable and disappointed, especially since these were supposed to be my birthday nails. That is why I decided to call the salon two days later to ask if they could be redone. I contacted the salon afterward because I genuinely was not satisfied with the result, especially considering I paid a total of $77 for the nails. Pricing itself usually does not bother me when the quality and service match the cost, but it is disappointing to pay that amount and leave unhappy with both the nails and the experience overall. Before returning for the redo, I specifically called to confirm that there would be no additional charge because I was already concerned about how the situation would be handled. I was told over the phone that it would be free unless I changed the design. However, when I arrived, I was then told it would cost an additional $10 if the French tip was redone "the long way." That did not sit right with me considering the original issue stemmed from miscommunication and the nail tech not understanding the style of French tip I wanted from the beginning. I should not have been expected to pay extra to correct work I was already unhappy with. At that point, I even decided not to continue with the French tip idea at all because it seemed too advanced based on the experience, and I settled for a simple white color instead. It was upsetting having to settle for nails I did not originally want for my birthday. While I do appreciate that they allowed me to come back for a redo, the overall experience lacked professionalism, clear communication, and proper customer service skills. As someone who has worked in customer service for five years, I was honestly surprised by how the situation was handled. I normally do not leave reviews, but after sharing my experience with others, many people also agreed that the situation was not handled appropriately. I believe customers deserve transparency, professionalism, and quality service, especially when paying premium prices.

I Brows By Rubi - waxing - Updated May 2026

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