Good location, 4 beds small room, but wifi was out. Told staff, they took too much time to fix it

My experience in that hotel was out of a horror movie. On a Friday day I returned to my room at 2:00 p.m. and I found an unknown man with his pants down doing "his needs" in my bathroom. Horrified, I ran to the reception. Since I didn't want to go back to that room, they offered me another one on the top floor where the air conditioning motors made a terrible noise. I demanded that they refund the payment for the rest of the days that I had to pay in advance for my entire stay so that I could go to another hotel. I did not get any response for two days. They didn't leave any choice but to go to the police. The following day after reporting what happened to the police, I received a refund for the remaining days. There were no apologies for the demeaning situation, or for having been forced to waste time and money looking for another hotel in season. Before the police they "justified themselves" saying that the intruder was an employee from the hotel who came to fix something in the room. What he did in my bathroom is another story. No one took responsibility for what happened. Even some hotel staff found the situation funny. That shows the complete lack of responsibility and sensibility from the management read more

We stayed in a family-room, which included a bunk bed for the kids, which is perfect for our family as the kids do not wish to share a bed. The room layout is a little odd, but we managed okay. For instance, you kind of have to walk sideways around the bed to get to the bathroom. The bathroom, shower, bath, toilet is all in one room at this hotel. Ours was 100% marble and there's a tv near the bathtub, but it was slightly high, so you couldn't view the TV easily from the tub. The shower was awesome and the tub is huge. The sink was taller than most hotel sinks. And the bathroom door did not close entirely, it wasn't lined up, so that was always annoying as my kids wanted "total privacy" when they used the toilet. The hotel is under construction, which means there's workers and crew improving the building, but it did not get in the way of our stay. We stayed for 5 or 6 nights (I've lost track), and only one day we did not have hot water, but as soon as it was brought to the staffs attention, it was fixed. The TV is a smart-TV, it's built into the mirror, and it wasn't family-friendly for viewing as the only people who could see the screen was from the parents bed. The lights were great and there's a small desk and plugs for charging phones, but only one plug for charging anything other than a phone, so thankfully there was a hairdryer in the bathroom. The bed was like two twins put together, typical for Europe, and the comforters were cozy. The a/c worked, and I preferred taking the stairs over the antique elevator, but there is an elevator which is unusual for Europe. Upon check-in the hotel staff will take your passports & get a copy of it: this is normal. Your room may not be ready, again customary for Paris. Plan to leave your luggage with the staff (they have a room to lock it up) and go see the city. Our room was ready at check-in, I was pleasantly surprised, and it took maybe 20-30 minutes from checking in to being in our room, so I was impressed. Again, I was planning on leaving my backpack & hitting the city! There's a gym here, I think that was a draw for us originally booking this hotel, but after walking 10 miles a day, we never wanted to hit the hotel gym! We also chose (nearly always) to walk the 4 flights of stairs vs using the antique elevator. If I was to do Paris again: I'd stay at a hotel a bit closer to a major attraction for an extra $10-$20/night as you'll end up spending that each day for the train/bus to wherever you want to go. This hotel is a few blocks to the Metro to catch a bus, we sometimes found it easier to walk in to see whatever was on our bucket-list, and then after a day of sight-seeing to catch a bus or train back to save our tired feet. The Metro is easy to figure out and about a six minute walk to get to it. There's a happy-hour at the hotel from 3-6pm, if I'm not mistaken, which includes yummy buttery croissants, chocolate croissants, pretzels, juice, and some wafer cookies, but we only attended once, as we were usually out-and-about and only at the hotel to sleep. The staff at the hotel are extremely kind and helpful! Big kudos to the team here, as they are great!! They are very knowledgeable and can point you in the direction of whatever you're looking for. The housekeeping staff are magical and very caring as well. We found everyone on the staff team at this hotel to be top-notch! 5-stars!! There's a locked security button to enter the hotel, so you can feel safe. The toilet from the lobby is under-ground, in the basement, and the stairs are typical of Europe: steep. There's a breakfast offered for $10/per person, we did that one morning and then chose to go to the grocery store around the corner for less than 1/3 the cost. There's plenty of restaurants within a block or two from this hotel. We found several we enjoyed and would recommend, and fun bars as the World Cup games (soccer/football) were going on during our stay and it was always exciting & lively. The only reason for 4 stars is the layout of the room was odd, the tV in the mirror & placement was not conducive for viewing, and the not having hot water one day was unpleasant. Only one plug in the room was annoying, as it wasn't near a mirror. The bathroom door didn't close all the way & the walls are paper-thin, you could hear conversations from your neighbor guests. The location of the hotel is not prime, but if you knew that going in, you wouldn't be shocked, and could adjust easily. The staff are 5-star friendly & the shower & soft towels was 5-stars too. read more

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Booked on hotels.com for a party of three. Best Western Hotel Aida Opera is an easy 15 minute walk from Gare du Nord and five minutes from metro stations Grands Boulevards and Bonne Nouvelle. There's a laundromat and a grocery a block and a half away (rue Geoffroy-Marie) and a great little crepe stand on the corner near Grands Boulevards (rue Montmartre). We stayed here twice. Our first room was super clean. The safe required maintenance from reception but they got it working, and the air conditioning took some time to get it to work, but we were very satisfied with the service - satisfied enough to return. Set up was two double beds pushed together and a fold-out chair. FYI read the fine print: we were under the impression that the continental breakfast was included, but it costs 15 Euros per person. Delicious breky, though, love those pain au chocolat, and their yogurt tastes great. Reception staff are friendly and helpful. Bag storage is free and secure; we stored multiple bags for several days. Second stay was for a single night. The bathroom was carpeted and had a *strong aroma of mold, which we reported at check out. Would have been four stars if not for the mold :/. Great location, though - really nice little Uzbek restaurant on fue Trevise - and generally clean and friendly. I recommend it. read more

My husband and I stayed here for a week earlier this month. We really loved the location - it's in the 9th arrondisement, surrounded by plenty of great places to eat and shop, and fairly close to a couple of metro stops. The room was much bigger than we anticipated, and seemed to have been recently upgraded. There's a decent breakfast provided every morning, for a fee. The staff were so lovely, always so pleasant and ready to help if we needed it. There is some renovation going on currently, so be prepared for some loud noise (at least it's only during business hours). All in all we highly recommend this hotel! read more

I was so excited to come to Paris for the first time and stay at this hotel. Unfortunately, due to COVID-19, I'm unable to travel (both per my doctor and the ban on European travel from the US) next week. I've tried to work with the hotel, who has told me that my room is non refundable. I'm more than happy to take a credit to use at a later time but they are completely unaccommodating and blind to the situation the world is under. My trip was supposed to be next week, March 19th, and I'm now out of over $800. Every other vendor - flights, tours, etc - have been more than understanding to this. Shame on you Hotel Aida Opera. read more

The staff at the front desk are super attentive and helpful. They always assisted us with a smile and really helped make our first trip to Paris wonderful. The hotel was undergoing renovations, so our room was newly renovated and beautiful. The beds were clean and comfortable, but since the room was small the bed prevented the bathroom door from opening fully. This was a minor inconvenience as the bathroom was still accessible. The hotel is conveniently located walking distance from the Metro. For the Jewish traveler who is observant they offer kosher breakfast for a fee and they offer manual hotel keys on the Sabbath. The hotel is down the street from a kosher grocery and walking distance from a few kosher restaurants as well as two Synagogues. We would definitely stay here again on a future visit to Paris! read more

The staff was great and location was perfect. It is walking distance from train stations. If you need to check out but still have some sightseeing to do, they will hold your luggage for you at no extra cost. The hallway walls have way too much color going on for my liking but that was only walking too the room, once you're inside the room it is perfect. read more

Had a small room next to an air shaft. Also, there was no Wi-Fi. Was lied to about an upgrade and was required to pay extra fees.

We arrived at the hotel on the evening of Friday, July 19th and checked-in. The woman at the reception desk was very nice except that when we asked her where the parking garage was that offered the discount for hotel clients, she failed to identify the hotel and the garage on the map she provided. Therefore, we spent one hour driving in Paris traffic in order to enter the decrepit garage she had recommended only to find out it was 't the correct garage!!! The correct parking garage was just around the block from the hotel. When we walked back to the hotel where we had left our two daughters with our luggage is when we found out the a/c wasn't working in none of the guest rooms and, since there was scaffolding around the building, the room was stiffling hot. They had provided a little electric fan for a room for four people!!! We went back down to the reception desk and complained to Laurent, who explained that since the room was already paid for through Expedia there would be no way they would pay for a room in a different hotel. He also said that of course they would give us a 30% discount on our three night stay since we had booked an air conditioned room and that wasn't what we were getting. He also got us another electric fan that my husband had to carry to the room. The next evening I asked Laurent for the discount and he said I could get then or on departure but when I produced the credit card he said the manager, Emmanuel, would have to authorize it. He said Emmanuel would be in on Monday morning, the day of our departure. The next morning we asked the man at the reception desk when Emmanuel would be in and he said on Tuesday and that he never was in on Mondays. That same evening we asked Laurent again and he assured us that Emmanuel would be in on Monday The day of our departure, Emmanuel wasn't at the hotel so we had to leave without our discount. Thanks to our terrible experience at your hotel, our stay in Paris was not enjoyable. read more

It really surprised me. I wasn´t expecting that much. I found this hotel through booking.com on a sale day. Beautiful old building in a corner. Good bars and restaurants in the surroundings. Big parking building two blocks from there. Complimentary orange juice, water and croissants every afternoon in the lobby. Coffee, tea and milk in the room. Mini fridge in the room. Smiling people at the front desk. They helped me to book a taxi to the airport and recommended an excellent service. Two blocks from the subway. Nice surroundings. A cookie on each pillow!!! :) I wanted to send some postcards to my family, I bought the stamps just one block from the hotel and as they were closing I took them back to the hotel... completed everything and the woman at the front desk took everything to the post office the day after. So kind! All things that are difficult to find with this budget. The view (internal) from the room was awful... but they were painting and making some improvements, so I think next time will be better. If I have to say something negative... uhm... It was really cold and the heater was off. I advised that I will be arriving late, so they knew in advance and they had enough time to warm up the room before my arrival... The corridors are really narrow but just to make a comment. Nothing terrible. I'm definitely coming back next time and you should try it too!! :) read more

Just got back from spending 5 days at the hotel. Although the hotel rooms could use refurbishing, the hotel is worth visiting as it is well situated in the Opera district. (Just make sure you get a room on a lower floor because the construction o the upper levels may be disturbing) This hotel deserves the high rating because of the exemplary service its front desk provides, particularly Brise and Rachel. read more

WORST PLACE ON EARTH! First to start off the pictures are fake! When I arrived the first thing I got to see was scaffolding around the entire hotel. When about to open the doors no one was there to greet me to make it even better the doors were locked. We had to ring the doorbell several times only to wait 20 more min for someone to finally come. Once I was "Let in" I arrived at my room. I would like to say that it was a piece of CRAP! To first start off I couldn't see out my windows only seeing white scaffolding. As hot as it was then the air conditioning was then quote on quote "Temporally broken". I was then told that I had a sofa bed and a queen mattress. No I go a cot as a sofa bed cot then before even sitting on it seemed as if it was cut in half and I had might as well have slept on the ground. Then to get to get to the queen bed. The bed was not only not comfortable but instead they had decided to push two twin mattress together. the lights on top then were not even screwed in place fut actually falling over. The bathroom was a whole other story. In the shower there was MOLD. After that the shower curtain didn't work. I kept on getting snagged onto the screws on the pole and water kept on leaking onto the ground then becoming puddles. Later that night while brushing my teeth the lights went out I then called the front desk to come and fix it. But NO they had decided that they had too many people to help that night when they only had 60 rooms. Luckily I had a flash light. When going to bed after happily being refused service I noticed that the sheets were ripped and that there was a charcoal burning smell. I then went downstairs to tell the man at the front desk but he said that it was the normal smell. While being down there I met another 2 UNHAPPY customers with the same problems that we had. Over I would not recommend that anybody visit or stay at the Hotel aida Opera amatera fact I had to end up moving to a different Hotel that actually deserved to have hotel in it's name. If i could I would have given Aida Opera a big fat 0 but there wasn't a choice. Over all don't stay at the Aida Opera in Paris, France read more