During my 3 year olds 2nd visit, comments were made while trying to get him to cooperate that were…read moresuper unprofessional. "You'll have to go to a special dentist that might hold you down" Then the referral that we were given wasn't even for a place that accepts our insurance. DONE. Would not recommend for young children or anyone that won't be willing to cooperate for YouTube or a sticker. UPDATE- after my husband talked to someone there about why he was cancelling his appointment, the company reached out to me with an apology and news of having that dentist attend training. I hope this helps!

Smile Obsession told us in person that they had a free consult to give us the price for our kids'…read morebraces , and their website confirms it. Yet they still billed our insurance and reduced our kids' lifetime orthodontic benefits. This is deceptive and unfair. Other orthodontists we visited gave us honest, free estimates without touching our insurance. It's disappointing that Smile Obsession chose not to act with the same integrity. As a result, our family of five will no longer be patients here -- they've lost years of cleanings, treatments, and orthodontics from us because of this dishonest practice.

New to this dental office and don't think I will be returning…read more First appointment was a cleaning and it went well. Was asked right away to review this company and Im always leery of reviewing a place right off the bat (doesn't give much time for issues to come out). Dr recommended some work. Prior to, I received a Quote for the work. Asked the office staff how reliable is the Quote. They said pretty much on key and may be off a bit but not more than + / - $100 typically. I based my treatment off the Quote and went forward w some of the recommended work. Had a temporary crown installed and after 2 days it fell out while I was brushing my teeth and just before the weekend. My first ever so I was freaking out. Left voicemail - no response. Called on Monday and left another voicemail about the crown - no response. I went an entire month without a temporary crown (just a nub of a tooth) before they installed my permanent crown. Im lucky my teeth didn't shift...or did they? Once complete, I made my next cleaning appointment before I left because the gal at the office said it's covered and was told Id be billed for the crown after the insurance paid. When I received my bill, it was 65% MORE than what the Quote stated. (Was expecting to be paying around $100 and an $800 bill came in the mail) I was never told that there would be additional charges outside of the Quote or what those charges would be...apparently it was filler for a crown. One would think the customer would be notified prior to receiving a bill. I finally got a response from the office and told them I wanted to cancel my next cleaning appointment (that's supposed to be covered by my insurance). Was offered a discount of $99 for the cleaning. What? It's supposed to be covered. So Megan offered to do some research with the insurance company and cancelled our phone call because she stated she was on the phone w my insurance company. I did not receive an update. When I did my own research regarding what happened, it appears as though this was an office error not an insurance error during the Quote process. Im not a fan of financial surprises. The staff is incredibly nice but discrepancies like this can be costly. In addition, i still have issues w the crown. If I eat something sweet and it hits it - pain. I cant even floss too. Have dental anxiety and will likely be living with this new pain that I never had prior to this place.

Absolutely the worst experience I've ever had with a dentist. This office is owned by investors…read moreand it appears that oversight is handled by the office manager. No senior dentist overseeing how other dentist are performing. All they are interested in is selling you unnecessary services. I went in for a filling replacement and walked out with a crown, and later a root canal performed by a fraud dentist that was released shortly after screwing up my tooth. They had no interest in resolving the situation and was happy to charge me for these fraudulent services.

If you value your time do not go here. They double book their cleaning appointments and I have had…read morecleanings that have lasted 2 hours because the dentist was unavailable.

I would not recommend this dental practice. They have a new tactic, if you don't do as they say,…read morethey refuse treatment including cleaning your teeth. So, it all about the money. I don't care if the dental insurance will pay for something if I don't want, I don't want so don't bully me and then threaten me. Go elsewhere if you want a dental practice that puts patients before profits.

They take good care of their patients, and I'm returning as soon as possible!…read more I wish they accepted Medicare

I've been a patient of theirs for more than a year and my review is mixed. Previous encounters with…read moretheir financial people have been horrific. I turned down service one time and the financial person said" I hope you don't get an infection and die in your sleep ". Today was better. But it was because Cierra was my tech, Dr. Santiago was my doctor, and Dorian was my financial/ care advisor. These individuals made the difference today.

DO NOT GO HERE. I…read morefirst contacted this office in early November because I need sedation dentistry due to severe dental anxiety. I paid a large deposit upfront because I wanted a one-time visit to get everything done and reduce stress. Instead, it's been nothing but problems. First appointment: I arrived as instructed and waited over two extra hours past my scheduled time. I went to the front desk multiple times asking for updates, and each time staff would go into the back and come back with nothing. Eventually, the anesthesiologist himself had to come out and told me not to worry, to leave and drive around for another hour, and to not eat or drink. That was ridiculous. I walked out. While driving home, I spoke with Nicole, who verbally promised there would be zero issues going forward. We agreed I would be the first patient on the 18th, that I would arrive five minutes early, and that if I wasn't taken back within ten minutes, I would walk out. Second appointment: I showed up on the 18th expecting to move forward as agreed, only to be told my appointment had been automatically rescheduled to December 23rd without my knowledge. Nicole did call, but from a different number than the office, which my phone flagged as spam. The new date is the day before Christmas Eve, which I'm not available for and forced me to cancel plans. So much for "zero issues." At this point, I still haven't received treatment, and this will be my third time walking into this office. I'm only continuing because I'll lose my deposit if I don't. What was supposed to ease my dental anxiety has made it ten times worse due to constant delays, poor communication, and random scheduling changes. I'll provide a third update after December 23rd, but based on everything so far, this office is disorganized, unreliable, and not appropriate for patients with anxiety.

My sisters used to see Ricardo Rodriguez before he started working here for braces work and now he…read moreno longer works there. He was good and service was still all right. What I didn't like was how I one time went to go pick them up and they asked one of them when she could come in for her next appointment and she just chose a date that she thought would work I'm really surprised on how they can ask a 12 year old girl at the time without telling her parents about increasing charges.

This Dentist office is running scams on denied claims. My insurance denied a couple of services…read morethey allegedly perform. The office people told me I had a balance of over $900 on my account because the insurance company denied the claim. I never received a bill for the amount allegedly on my account. I checked with my insurance and found out. "The service was not covered due to a previously rendered service. The member cannot be held responsible for payment. "

Hayley was so professional. She was new and would ask questions as needed, she was very patient,…read morerespectful, and humble. She made my daughter feel comfortable as well.

This place is great. It gets very busy and I can tell a lot of people get frustrated at the wait…read more This is however how things are at busy places that take public insurance. Deal with it. This clinic is really great for several reasons despite that, such as staff being really friendly and polite despite angry Karen's (lol), also being really accommodating with small children, moving at a quick efficient pace to accommodate busy Saturdays, and not charging fees for missed appointments or late cancellations. Each of the dentists ive seen here have been fantastic with children, very patient if they're scared of procedures like fillings or sealing teeth, and just attentive to patient needs in general. Five stars keep doing what you're doing guys!

Este lugar cada vez esta peor !!! Una hora esperando y la limpieza que le hiceron a mi hija estuvo…read morepeor que la de los que apenas estan aprendiendo hacer limpiezas , no limpiaron los dientes de atras mas que los 4 de enfrente ! Realmente no vayan tiempo y dinero perdido

Grand Dental Office 730-904-1000…read more4425 Montgomery Rd Naperville Ill 60564 Dr. Martinez are through and delightful. Very pleased with my checkups and dental work that has been completed. Last February Dr. Martinez replaced a chipped front cap. He did painless work and squeezed in appointments plus lab work due to travel plans. Today Jenna did my cleaning and she was gentle and enjoyable.

You've heard of various experiences being compared to root canals? The bar has been raised. The…read moredentist and her assistant were very attentive during the procedure, making sure the anesthetic was still working and in general saying that every pinch and pressure was perfectly normal. They even put me under mild sedative that worked very well! I had been referred to a different dentist and at the reception level they had been difficult to work with, so I looked for and found this place. I do think that I will not even go back to the referring dentist as the ones at Valley View have been the best dentists I have ever had the experience of working with.