I needed lighting for my house and encountered Tamara at Hye Lighting. She was extremely knowledgeable and addressed all of my lighting needs. She personalized the lighting for my house and was very friendly. I will definitely be recommending this store to my family and friends!! read more

I brought in custom ordered fabric to have them recover my lamp shade and go into the store to check on how things were going there is someone else's lamp shade in the same fabric. When confronted this store says that another customer brought in the same fabric. I get the fabric home measure what's left compared to what I dropped off and what's they said was used and I was short fabric. They stole the fabric to do someone else's lamp shade bunch of thieves! Public beware!!!! read more

I must say I am very impressed with the customer service at Hye Lighting. My husband and I had a difficult time picking out the lighting fixtures for our new home and went through quite a bit of selections. Lighting to me is everything. We shopped around and went back to Hye Lighting store because they were honest, patient, and gave us a lot of great suggestions and recommendations. My husband was thrilled because they were very reasonably priced along with making me happy. I do realize making me a happy customer is not easy. I will definitely be recommending this lighting store to my friends and family. Thank you Hye Lighting for helping us make the right lighting choices for our new home and making it a warm home. read more

Love the selection & love the family vibe even more. Bought 2 stunning sconces today for a remodel of a bedroom, I can't wait to see how they'll look once we're done. I will definitely be coming back for any future lighting purchases to Hye Lighting..thanks Victor, Pete, and Tamara! read more

Extremely disappointed customer!!! I went in to get my chandelier refinished. After I paid Victor in full, with delivery included, I scheduled for my chandelier to be delivered. On the day of delivery, they were a no show, no phone call. I contacted Victor to confirm delivery, and at that point he informed me that he forgot to call and reschedule due to an emergency. The big emergency was that a high profile celebrity customer came in after my order was finalized and confirmed and place a huge order for the same day as my delivery was scheduled. Basically, he took it upon himself, to cancel my appointment with no courtesy notice, he was rude, used profanity when I complained, and he told me he would give me my money back just to go away. I demanded that he deliver my order, so I can get what I paid for. But I can guarantee I will not be a returning customer. Which is too bad, because they do sell beautiful items, but their customer service skills lack everything imaginable. I don't support businesses that base their customer service according to your celebrity status and the size of your wallet. read more

CREDIBILITY, TRUST and PRICE issue undermine everything and anything positive about this family owned and operated business. BE WARNED BEFORE THE HARD SELL FOR bioluz LED BRAND RETROFIT KITS AND BULBS. You will be pressured by this store to use "bioluz" and retrofit your existing recessed lights instead of preferable brands or just switching your bulbs to LED. The price difference between the "60 Watt Equivalent" Kit (average list price: $29.99) and "80 Watt Equivalent"Kit (average list price: $44.95) is not clear or even marked. NOTE: The kits and boxes look identical and are not marked with prices at this store. Hye lighting deals exclusively with "bioluz" LED lights. The brand is not the industry standard among licensed electrical contractors, not recognizable, does not have a website, despite having a website address and falling from my 20 foot ceilings since installation. My contractor, At Your Service Construction, Tarzana, installed sixty (60) $29.99 kits. I later found I was charged for the $44.99 kits. The kits and glass lights have been dropping, crashing, and breaking from my 20 foot ceilings since installation and over a dozen attempts to correct. After trying to solve the problem I tried to return the kits, in original packaging, that boasts "Unconditional Guarantee." John Hye, Owner, Hye Lighting, pressured me to give his staff a chance to get them to work (stop falling and damaging my floors, etc.) as a "courtesy," instead of refunding me for the return of the lights. He seemed legitimately concerned, trustworthy and convinced me the lights were improperly installed by my contractor and could be corrected. After making adjustments to a fraction of the kits, replacing only eight (8) kits that had broken from falling, Hye convinced me to give the kits another chance, agreeing in writing to accept all responsibility and guarantee the lights at no additional charge. He even helped me negotiate and induce a partial refund for the faulty installation from my contractor, Joel Grauman, At Your Service Construction. Relieved (not yet knowing I was double scammed), I bought John Hye a bottle of red wine as a token of my gratitude. He then presented a bill for this courtesy. I was, after the fact, charged a premium for his time to correct a fraction of the lights that he agreed to accept responsibility for in lieu of issuing a refund. HYE TURNS TO JEKYLL (or the other way around)?! John Hye then demanded (forcefully) I pay an additional $400.00 for the broken lights he exchanged, that I originally wanted to return for a full refund, having purchased them in the first place (and been charged $44.99 for a $29.99 kit)!? Even shadier - he took the broken kits he replaced and the new boxes and packaging from the kits he installed . Loosing all credibility it's not clear how one would be able to discern whether what you are actually getting from Hye is refurbished or new. Hye Lighting is NOT forthcoming with the prices of these kits and John Hye will want to come to your home, retrofit all your lights and only then talk price. BOTTOM LINE: Joel Grauman, At Your Service Construction, does not know how to install these kits or even pick the right product for your home. He charges $50.00 per kit - tells you you're getting a $40.00 kit and paying $10.00 each to install. In actuality it's anybody's guess what the kit you actually get is or costs, whether it's new or refurbished or how much you are actually paying for installation. Hye Lighting is in business with this contractor. HYE LIGHITNG CAME ACROSS AS WANTING TO HELP BUT INSTEAD EXPLOITED AND PROFITED FROM MY MISFORTUNE. Having been confirmed by two independent electricians that the lights are an inferior product, let alone faulty installation, I am still trying to get a refund from Hye Lighting. Both Joel Grauman, At Your Services Construction and Hye Lighting are my neighbors. If they do this to their neighbor, what will they do to you? read more

I've been very happy with their business with the orner(The Papa), not with his sons. The younger generations don't provide any caring services which their father has done. read more

Snotty, marketplace mentality.Their credo regarding customer service is The Customer's Always Wrong and If You Don't Like It Go Somewhere Else. Good advice & I'll be heeding it. read more

Unfortunately Hye lighting uses "substandard cheap cast components" according to my contractor. I used this company several times with seemingly fine results. Not till 5 years after the installation of a chandelier which came crashing down did I find out who they are. After bringing not one, but TWO chandelier fixtures back to them because metal components geared supposedly for 100 lbs snapped off, i was treated with a defensive dismissive attitude. Victor told me "1)it lasted five years 2) we arent responsible because we didn't install it 3) tell your client to sue us". Save yourself time, money and heartache and use Candela Lighting Company in downtown LA. Reputable, great service, high quality materials. read more

Been going here for 18 years and have bought a variety of fixtures. However, I can buy fine lighting many places. What I have mainly valued here has been their workmanship in rewiring lamps, crafting lamps out of old candlesticks and creating custom lampshades. The young men who work here are stellar when it comes to advice. Let's face it, you could use a Ph.D. In light bulbs when you own a large property with a wide range of fixtures. The elder gentleman who owns the store however, could learn a thing or two from the bright charming spirits of his progeny. After driving some distance in traffic to get to Hye Lighting, I don't need someone to disparagingly editorialize on the value of a lamp I bring in for a repair. I just need to hear the price of the repair and I will do my own cost benefit analysis. read more

Boy, let me just say that Hyelighting in Tarzana is as good as it gets. Where do I begin? First thing I love about this business is that it's family owned and operated and that it's been around forever so you know they aren't going anywhere. Any time I called for anything I was taken care of whether it was a question or concern, they made themselves available to me. I also love that it's a one stop shop, they have everything from indoor to outdoor lighting, they do repairs, and even reupholster lampshades and I was surprised to find that their huge showroom only has a small fraction of the hundreds of thousands of items they have access to order for their clientele. The amount of companies they work with can make your head spin but it's great especially if you are looking for lighting that is very particular, like I was. I was able to even describe a chandelier I had imagined in my head and they pulled out a catalog with something almost identical to what I had pictured, I was at a loss for words! Working with Hyelighting was an absolute joy, they were so helpful and updated me on the progress of my order as things changed ( some of my items had been back ordered) and they also did their best to expedite the stalled orders to make sure my lighting was done in the original time frame I had established. Their guys installed all my lighting in my home efficiently and were out in a matter of hours and left my home like they hadn't even stepped foot inside. I love the family feel you get at Hyelighting, they do an outstanding job of sitting down with you and going over every detail with patience and care (I'm kind of a Diva or a pain the rear) and I never once sensed exasperation from any of the employees, which I'm quite sensitive to. This matters to me especially when it comes to big projects like this, I mean this is my home, my sanctuary, so lighting is a big deal. They gained my trust and respect because they really know their stuff and because they were able to do EXACTLY what I had asked from them with a smile. They were even able to help me with rewiring a very old lamp that belonged to my grandmother that is very sentimental to me and returned it to me quickly and in perfect condition! The ambiance of my home is wonderful and I owe it to everyone at Hyelighting for helping me with my vision, I couldn't be happier with the result! Thank you so much! read more

Amazing service from Peter and Arturo. Helped us with a repair and did excellent work. Had an amazing selection of lighting. We will definitely be coming back for all our lighting needs. read more

I recently purchased a lot of lighting fixtures indoor and outdoor LED and regular light fixtures for my new upcoming restaurant called The Renegade and I definitely recommend HYE Lighting to everyone as they have good prices and are very helpful and very nice people read more

They have some extraordinary, chandelier I've ever seen ,very beautiful. I asked the owner how long have they been there ,it was my first time there awhile taking a walk from the nearby school I was transporting students .30 years in business he said his dad started ,and now he's operating the store now ,and lot of one of a kind high end items .I fell in love with a piece I would like to go back and purchase read more

Chris at Hye Lighting made it so easy to make fantastic lighting choices. He was so positive and helped us make beautiful choices. LOVE HYE LIGHTING!!!!!! Shelly C read more

The have an amazing selection. I'm a very indecisive person, Peter was extremely patient helping me pick out my chandelier for my bedroom, pendants for my kitchen island and bathroom lighting. read more

Terrible company to deal with. Poor service, poor quality products and poor follow through. For their high prices they should at least provide good service. Don't order their LED lights. They over charge and they are the lowest quality and they go out after 1 year.. They are supposed to last for years. They are the worst lighting store and provider of lighting products and services I have ever dealt with. I would go elsewhere. Save yourself the hassle. read more

The best lighting store in all of Los Angeles. This store has every lighting need you could ever want. Victor has impeccable taste.

Best in LA! Exceptional customer service and amazing products! Hye Lighting helped us with our interior and exterior lighting at our new home and we couldn't be happier. read more

There's a handful of places during our recent remodel that have been a pleasure to work with; Hye Lighting is definitely one of them. I typically do online shopping to get the best deals on products, but here you get the best of both worlds: best prices with a huge selection and a real person who is knowledgeable to assist you in making the right purchase. read more

While I give them a 4-5 star rating for products (quite a selection in the store and even more on their user-friendly website), their customer service is terrible! After purchasing a beautiful chandelier, I paid extra for their custom installation, scheduled the installation, and took half a day off work to be there for the installation. Half an hour after their scheduled installation appointment they still hadn't arrived. I called the store only to be given excuse after excuse as to their tardiness, none of which were professionally acceptable. They promised they would arrive in 10 minutes, but even that didn't happen. Had they called me at any point to let me know the we're running late, apologize for the delay and inconvenience or literally anything customer service related, especially since I paid extra for installation, I would give them a higher rating, but I had to hunt them down to find out where they were and when they would be arriving for their scheduled appointment. I own 3 small businesses myself and I know the value of customer service...a little effort goes a long way. They failed and since they carry the same products as all other lighting stores, the only thing that sets them apart is customer service, which in my opinion they failed at. Buy their lighting, it's beautiful, but pick the product up yourself and be on your way. read more

Awful customer service. My mom and I were looking for an outdoor chandelier and we found one that we thought would be perfect. The sales woman told us the chandelier was $499. She charged the card and assured us that we would be able to pick it up the next day. The following day comes and she informs us that she made a mistake. The chandelier was actually priced at $800. We did not want to pay double for that particular piece since we were prepared for the original $499. She responded with an unprofessional attitude, didn't even offer to try to honor her original price nor did she apologize for the mistake. We were also going to purchase a $1,000 chandelier for our entryway, but due to her attitude, we will be taking our business elsewhere. It's amazing how nice and friendly she was before she made a mistake. I thought we were completely reasonable and understanding but she was absolutely snobby. Hopefully, she receives some additional training. read more

Great customer service! They go out of their way to help you and give you advice. Beautiful selection as well. My dad has used them for bulbs and lights for years and I came in myself finally to get some ideas for lighting. Peter was wonderful! Highly recommend for any lighting needs. read more

Seem to have good stock and parts but conpletley rude and had so much attitude when asking questions, we walked out.

Vic at Hye Lighting is amazing, and his store is so much better than any other lighting store around, especially lamps plus!!! the inventory is much more unique, great quality, and it's old fashioned REAL customer service. We just moved in the area, and bought an island light, entry light, wall sconces, and will go here first every time from here on out!!! read more

Victor and Peter are wonderful! Very helpful and give you 100% of their time and energy. Hye lighting has been our go-to place for years. Their prices are competitive and the service is outstanding! read more

Wonderful company. As and interior designer, they are a staple in my resource list. They have made me dozens of custom lampshades, and have restored as many vintage light fixtures. They have consistently impressed me with their prices, their service, and their speedy turnaround. I was spending twice as much for services on the west side, but now that I've found Hye, I'm a convert. Thank you. read more

I have been doing business with Hye Lighting for 30 years. Arranged to have their electrician install something Thursday of this week. When I called to confirm the time, another employee contradicted the other employee & indicated they wouldn't be able to come by for weeks. Will not return! read more

This place is outstanding! I am a new Interior Designer and I am constantly looking for places to source items for my jobs. I typically work in the city which means I often use city vendors but not when it comes to lighting. The guys here provide the best customer service. I have now been here on a number of occasions and no job is too small or too big. They are always very nice and accommodating. The best part is their prices are reasonable. Trust me, I've done the leg work! Go to Hye Lighting for all of your lighting needs. read more

I had ordered 4 Bankers Lamps from Amazon - 3 arrived in perfect condition - one had a broken lampshade. Amazon refunded my money for the lamp - but I did not want to throw the base away - so I took it to Hye Lighting to replace the shade. They did this within a week - and it looked okay when I took it home. After that - it sat on a table near my sofa for about 6 weeks - it was only turned on for reading for a few hours each night. I don't have a housekeeper right now - so the lamp was never moved. About ten days ago - I noticed a crack across the top - which kept getting bigger. I was using a 7 watt LED bulb - so there was no heat. I took it back to Hye Lighting - and was told that once it left their shop they were no longer responsible. If they replaced the shade, they would charge me again. I left the store and went to another one - where I asked what would cause a lamp shade to develop a crack which had not been there before. I was told that the most likely cause was over-tightening of the washers and bolts - which could cause a hairline crack at the hole - that would then expand over time. In looking closer at the lamp - the crack starts near one of the side holes and then spreads across the top - so this explanation sounds right. The 3 lamps from Amazon are still in great condition - obviously they were assembled properly. I don't think Hye Lighting knows what they are doing when they repair an item. And they couldn't have cared less about customer service. read more

i got a lamp shade they made and it fell apart. they will not do any thing very rude. they will not stand behind their products

I just recently bought all of my home outlets and light switches from Hye Lighting. Very happy with them. Friendly staff and accodmmodating. They have very nice inventory and modern designs. They even helped me solve some minor parts issues on stuff i didnt even buy from them. Check them out yourself read more

Excellent selection and service. They really came thru for me in locating a difficult to find part for a fixture that I had. I would recommend hyely. ;) read more

We recently purchased a new floor lamp that has a very large arched form so that it easily hangs over a table. Unfortunately, we discovered the frame of the shade could clearly be seen when the light was on. This did not happen in the store since it was very well lit with ceiling fluorescents. The lamp is unique because the shade is mounted upside down. We looked in several local stores and none carried a large enough replacement shade. Hye lighting was our last option. Luckily they had one in stock that seemed right. It did solve the problem but we were unhappy with the color and texture. We ended up having a customer shade made. Hye is probably the only company in the area that can fabricate custom shades. We brought home the new shade and discovered a bit of the frame was still visible. Back to store again, we not only explained the problem but took a few pictures to show what we were talking about. The salesman clearly understood the situation. He offered to add welting that he assured us 100% would solve the problem, It did not help. Now we own the original shade that is of no value and a rather expensive custom one that is simply not acceptable, despite the salesman's promise. read more