Quality, value and training their service people that are bringing the cars through. I purchased…read morethe package that included my cleaned and waxed out, they were not. This was also my first time ever at a car wash like that, I was not instructed on what to do and and my car was not placed in neutral cuz I did not know. Therefore my car shot through the car wash very quickly and bumped into another car that was in there, even though the light was green and I did not push the gas. They refused to take any responsibility to include rewashing my car that look like it hadn't been washed. And no responsibility for me bumping into the other car.

Told the attended my car was pretty dirty could they get it clean. He told me yes. It did not. When…read moreI pulled around to show him, he pointed to my windshield and told me they had to adjust the brushes or it would have broken my windshield. He never mentioned it or offered to wash it again. He said I was rude to pull around and assume they would. I told him their service was awful and I would post about it. He said "go ahead we'll burry it.

Excellent car wash with amiable staff and highly effective vacuums! Their prices seem to have…read moregone up though.

PLEASE TAKE YOUR BUSINESS ELSEWHERE IF YOU WANT accountability FOR ANY DAMAGE CAUSED BY THIS…read moreESTABLISHMENT. I took my car to the Hurricane Express carwash on East Brainerd Road on May 22, 2023, for a carwash. After coming out of the wash I noticed that my brand new car's back windshield wiper was broken during the wash. And not only was the entire wiper blade broken off but the casing too. I immediately reported this to the employees. They reviewed the camera footage and stated that the damage did occur during the wash and that they would file an incident report immediately. I truly thought hurricane express would take accountability and reach out to fix the damage caused by their car wash. After a month of not hearing back from them, I visited the east brainerd location again to ask and was told the same thing. After a week, I reached out to them through their website, and on June 23, 2023 I received an email that a damage claim status update was reported to management and that they would call. This email was the last and ONLY communication I received from this company. I have tried emailing them and reaching out through their website several times but still no response. It has been over a month and a half, and my brand-new car is still damaged. At the very least someone could have reached out to me within these past 45 days to resolve this issue, but nothing.

It's simple fast and it did a decent job on my car. No it's not like a 50$ handjob but it's ok in a…read morepinch

Great hand applied pre wash bug soap. And I used the vacuum and shop rags etc for an hour, no…read moreproblem.

The place is spotless and everything works every time. My last visit I didn't follow the clearly…read moreposted and very understandable instructions. As a result, the charge was considerably more than I thought it should be. Again, this was MY error. I contacted the owner and we figured out what happened. As a result, he issued a refund. Customer service at its finest.

a perfect place to wash my car... exactly what I was looking for... I'll be there at least every…read moreother week keeping my car nice and clean! great value and nice and clean bays...

Each time I've gotten my car washed the staff here has always done a great job…read more Because I usually visit during the week I don't have much of a wait. The prices are very reasonable. The only thing that I've noticed is they don't offer air freshener for your car, which is something my former place did. Other than that no criticism here.

What a disappointment. I turned around and left the moment I witnessed how lazy they cleaned the…read moreinterior of another car. Don't waste your money here.

They're hardly even open!!! Every time I go there they are closed even in the middle of the day…read morewhen temperatures are well above freezing. My membership will be cancelled, I've had enough of this place!

You're better off taking your vehicle to Hellen Keller before letting these folks touch yours all I…read morehave to say is I will never be back $58 for a hand wash and interior and $10 tip and this is what I get.

This place has gone downhill. They never clean the car well. Everyone is just chit chatting while…read morewiping your car. There's always dirt still in the car like it was never cleaned at all. Charging $42 for it was not worth it at all.

I did the complete service on my car ($40) and the armor all add on ($12). While the actual…read moreinterior and exterior cleaning was a good value, I probably won't do the armor all add on again. They missed between my console and front seats and I didn't catch it until after I left. I went back and they were more than happy to fix it. With a team of people in the vacuum part and another team doing the exterior I think it's easy to miss something. So double check before you leave initially (unlike me) and you should be good

When I went through Tuesday, 2/25/26, the guys who wiped down my car must have used dirty rags…read morebecause spots were all over the hood. The front had not been wiped down clean. The windshield still had dirty places in the middle and on the sides.

While going through their automatic car wash, my vehicle came off the conveyor belt and was scraped…read moreby a spray nozzle, causing damage. Despite the fact that I did exactly what I was instructed to by their employees, their ownership declined to cover any of the damage to my vehicle. I am now having to go to magistrate court to attempt to get my repairs covered. This is not an ethically-run business.

Unfortunately, the business is often not open during their listed business hours. I've driven over…read moremultiple times only to have employees closing 1-2 hours early. I cannot foresee paying for another month, which is a disappointment because the car wash itself has a decent setup.

I signed up for a membership that was discounted down to $10 for the first three months before…read moreincreasing to the standard price of $40 a month. Before the end of the third month, I sent the company an email asking to cancel the membership. At this time, they asked me if I would stay a member if the membership continued on at $10 a month which I agreed to. A few months later I was pouring over my credit card bill looking for a charge and low and behold I noticed that they had been charging me $40 a month instead of the agreed upon $10. I contacted my credit card company and provided them with multiple emails to Zips Car Wash, and they agreed that I had been overcharged and removed the charges from my account. A few months passed and I received a letter from the credit card company alerting me that the charges would be reapplied to my account. Apparently even though I had provided all of the need documentation Zips Car Wash was refusing to issue a credit. I then contacted Zips Car Wash directly and after providing them with all of the requested emails they told me that they had indeed overcharged me, but it was their prerogative whether or not they would be issuing a credit and they would not be. I spoke to three separate people with the company and got the response from all three. Of the three, two apologized to me for not being able to issue a credit, but they said corporate policy would not allow them to provide a refund. If I could give this company a zero, I would, unfortunately Yelp won't allow that.