Great customer service and delivery. They went above and beyond to ensure we were taken care of…read more They ensured the hot tub we ordered was of utmost quality and ensured it was set up correctly. They were Kind and respectful and explained everything about the hot tub to us. Most professional place to purchase your hot tub!!

Bought our Hot Tub from Emerald Springs almost 6 years ago. Over time, some things wear out…read more Steven, their Repair Man has been EXCEPTIONAL.

I bought my spa from Leisure Times in 2006. Still running great thanks to my hard work and the…read moreincredible help from the owner Tim and his guys. I bought a mother board on line to save a few bucks and Tim took the time to walk me thru my problem, made up a replacement jumper at no charge and stayed with it until I got it going. Wasn't even his part! I recently had a leak and Tim and the southside guys probably spent an hour and a half helping me. Think I spent $8 on a gasket. If you like to maintain your own stuff, these guys are the best. And if you want them to service it, lots of experience. They know what their doing, their honest and their prices are great. I don't write these reviews but this company deserves the attn. Gerald Ray

I've been stewing on this for a long time and over the weekend was talking to my cousin about our…read morepool heater issues. My issues, I bought a new Hayward pool heater a few years back. Took these idiots 6 months of not working, several times coming out to discover (from a tech out of Texas) to realize that the gas line/pressure was not high enough. I got a plumber out to up the pressure and lo and behold it worked, only to start leaking within 6 months. They sent out a tech only to tell me damage was due to high chlorine (salt water pool) and voided the warranty! And yes Jordan was a total *ss when you try to talk to him. Next issue, my cousin had a heat exchanger replaced and within 2-3 months it's leaking!!! Leisure time would not do anything about it until 2-3 visits to the store when "Mr. Friendly" Jordan decided to have a repair tech come out to his house. I was at the house along with my cousin when the tech took the heater apart and it clearly was broke at a seam in the heat exchanger, all 3 of us witnessed this along with a video we took. About 3 weeks later my cousin finds out voided warranty because of no back flow preventer? I called Jordan had explained that the video shows a back flow preventer?? "We only go on our techs word and the warranty is void!!! People please, do not purchase anything from these people, they will find any reason to Void your warranty, even if they have to make something us to void it as in both of these issues. The funny thing as I'm typing it my phone shows a comment under the comment that says "This review is looking pretty epic! Nice! If you can see from Mr. friendly Jordan's response, it's all about lie and deny. The technician never tested my water level to see the chemical level! I was there when he showed up. As far as my cousin's pool heater myself, my cousin and the technician all seen the seam leaking in the pool heater. All three of us agreed that it must've been a manufacturers defect because it was on a seam! However, Jordan wants to push the blame onto Hayward to make himself clear from the damages. Which I understand it's not leisure times fault, but Hayward's for a faulty heat exchanger. However, the technician said they were going to send the heat exchanger back to leisure time to have it inspected. So Mr. Jordan, who then inspected the heat exchanger? If the technician said it was going back to your shop to be tested. Final word on this leisure time will lie and deny any type of warranty claims. And they're not the friend list bunch of people when you go in!

I felt so reassured here. I bought an inflated hot tub and was so lost on chemicals. First, I…read morecalled and talked to a woman that was so helpful and reassuring and kind. Then I took in my water sample and the manager helped me. He was so patient and kind and explained everything. He didn't try to sell me things I didn't need and gave me great advice. I was worried before I went they would think I was stupid, but I never got that feeling at all once I called or got there. It made me feel better about being able to manage this and get advice.

Helpful, friendly staff…read more Wide selection of products. Frequent sales.

We purchased a 30ft above ground pool. The day before installing, they informed us that we needed…read more9 tons of sand (additional cost) we had been told that the price included all installation needs. Wrong!! They showed up to install the pool at 5 pm on a Tuesday evening. They did not use all the sand asked for and left it piled on my grass. The installer was very unprofessional with me when he said we may need more sand, why the did not use what was there he said it would not help. They were unable to complete the installation and left at 1030pm, said they would need to return to complete. We waited 2 days an not on person showed up to finish. They had not even installed the skimmer and return for the filter system. Matt Hale told us to start filling the pool and he would get someone to install the items. The liner had not been stretched and there were creases and wrinkles all over. Being on a water well filling was taking a long time. Lord and behold the storms came and the pool collapsed. We contacted Family Leisure about this and Matt Hale said that it was not their problem anymore and to file a claim with my homeowners insurance. Family Leisure did say they would come and change things out for $4,700.00 pluss. Needless to say I will never use or recommend this company again or to anyone for the service we were provided. Absolutely a disgusting way to conduct business. John C. Guy

Came to update my review. To add to all of the install problems and not being sent the proper…read moreequipment/chemicals we now have to buy a whole new permasalt system that was used for MAYBE 5 months total. I mean we could order a new power cord to see if that's the problem but if it's not then we will have to spend another $400 for a new system. Conveniently enough our system is just out of warranty. They offered no help whatsoever. All they want is your money and once they get it, they don't care about the issues you have. This company is a joke.

Jorge is awesome! Highly recommended!…read more The pool has never looked better! He does what he says he will do.

does this look good to you, just want to make sure water is not running down behind liner or too…read moremuch going backwards Thanks

Thank you Aqua Haven / Atlas spas for having the greatest Service Tech ever. Rob was on time, knew…read moreexactly what to check, then tightened all hook ups. If I were you guys, I'd listen to his ideas and definitely keep him on payroll. Marilyn Williams

No response and any lack of action by staff on voice messages when owner is only person who can…read moretake action. We paid $10,000 down payment they came to do concrete estimates and never replied with info nor returned calls. Had to claim fraud in credit card to get my money back after months of trying to work with them. Beware!

While I'm generally satisfied with the service received, they employed deceptive pricing and…read morebilling. When I was contacted by the business I was quoted $110/hr plus - specifically so I would be aware of the full cost/charge spectrum - the cost of any chemicals consumed. Upon receiving the bill, the time billed was well over the time the Technician was working on the pool. I challenged this with detail to the time he was here. In response I was nonchalantly told that the distance to my residence from their office was 'such a long drive' (Norman to NW OKC) so the time to get here was included. It was very easy for them to casually demand that after the fact, but apparently hard to think that was a cost customers should be aware of upfront. As I had been taking cost estimates from other providers for this job, this omission deceptively skewed their cost profile against their competition. As far as I'm concerned, they employed deceptive pricing and all around poor businesses practice. Will not recommend to anyone on a moral basis.

I called them 3 weeks in advance to get the pool cleaners out to the home before I flew home. The…read moregirl told me it would be around the "20th" as they were pretty busy, I explained that it was Fine since I was flying home on the 29th. I called 3 times to confirm the appointment and they told me they had to call me back. Not a single person EVER called me. I then called the 28th to make sure it was completed. The girl told me that the guy came out on the 19th. Well, I arrived last night and to my dismay, my pool is disgusting. So either the staff can't figure out how to get things scheduled or the cleaner doesn't know how to do their job.

I hired modern environment to do my landscape. Jake and his crew were very professional and did an…read moreamazing job. I wanted low maintenance backyard. They did artificial turf and some desert plant. In one week they turn my backyard from pile of dirt to an amazing space. I'm very happy and will hire them again in future to do my front yard. Thank you.

Bryce asked for email and phone: I responded with : Asking for a quote for 3400sf of lawn aeration…read more The reply I get from Bryce: "Still can't give you a quote without an address but no worries. Have a great day. Good luck"... I asked for a quote and get instant smart azz. If you don't want the work, don't raise your hand. Thanks for showing me that before I got the credit card out. Response to Harvey, Bryce whomever: You do realize you never asked for my address, right? You asked for an email address and phone number. But even if you had asked for my address... If your business finds your reply as acceptable, you've informed me I have no desire to move forward with your company. I could give you some great examples of a proper reply, but you either already know or don't care. As you say "Good Luck!" same sentiment even.