For a place that is supposed to be family friendly, this place is not. We joined so that our…read more4-year-old triplets could do swim lessons there and to use the pool to help strengthen their abilities in the water. When signing them up for lessons, I was unable to get all three of them in to one class so I have 2 on Tuesdays and 1 on Thursday. A couple of weeks ago, a lady who identified herself as the head lifeguard told the lifeguard closest to us to tell us that my son (who was waiting his turn to practice floating) wasn't able to be in the water because I was not holding him. I explained that my dad and my husband were working with my other two and I was sitting on the bleachers (typically I do get in the pool but was not feeling great that day) but could stand on the stairs with him. She said, "I'm so sorry in advance but she is coming over to talk to you."
She said that I needed to be with my son in the pool (my husband and my dad were standing at the bottom of the steps at this point) - to clarify, each "step" is about 9 ft by 2.5 ft with railings that separate the 3 different sections, so they were not blocking anyone's way in or out at all. I also explained that our entire purpose in being there was to work on their skills since they are new swimmers - but she said that any time they are in the pool they need to be HELD and are not allowed to be on the stairs at all. I asked her if we were able to have them sit on the side of the pool (like they do while they are waiting for their turn in swim lessons) and was told no. I then asked her what we are supposed when it just my husband and me and we have three kids? She said that we would just not be able to have all 3 of them in the pool with us at one time or they had to wear puddle jumpers the whole time. We do not use puddle jumpers or flotation devices with them because we do not want them to gain that false sense of security when in the water and IF it is the two of us, one of us will stay with the two who aren't practicing. I explained this and also tried to explain again that we are there solely to work on their awareness around water and to teach them to swim/float. At this point, we were feeling very targeted because there every time we have been there, there are always people who are playing/waiting on the steps.
The next time we went back for our Thursday kid's lesson, my dad got in the pool with 2 out of 3 kids (my husband was changing in the locker room) and my lesson kiddo went in a few steps because he just wanted to show us how he could hold his breath under water. Within a few seconds, a male walked over to us and told us that he couldn't be on the steps. Again, feeling pretty targeted since we had only been there for a few seconds. He said that my kids weren't allowed to be on the stairs because they could walk off the bottom step and cause an event where they needed to be rescued. I explained to him that my kid has a lesson and he just walked in for a second to get wet and we were going to be on our way to the lesson as soon as my husband was out of the locker room. Since he was still standing there mansplaining to me about water safety, I asked him point blank, "So, my husband and I are two people who happen to have three kids... you are telling me that we are not allowed to be at this pool unless we are holding them the entire time?" and he said that is correct and then proceeded to tell me that he is a twin so his mom had to go through this and how because of this he understands my frustration? My husband was there now so I told him ok, I get it, we joined so that we could practice water skills but since you're telling me that with our family situation, that is not possible. In any case, I need to get my son to his lesson now and walked him down. Apparently after that, he decided to continue with my husband. Two minutes later, I see my dad, my husband, and my two other children walking toward us. He told my husband that they HAVE TO put my kids in puddle jumpers and made them all get out of the pool to walk to get them. I intervened at that point and told him that we are NOT going to be using flotation devices and that is NOT what he told me -- my husband and my dad each have a kid and therefore they are not breaking any rules. He said, "well, we strongly advise they have these on". I told him no, absolutely not ONLY purpose here is to teach them to swim -- we have a pool at home that they play in -- this one is for learning. I told my husband and my dad to go ahead and take the other two back so they could work on their skills and that if he had anything else to say to me, he could wait until after my son's lesson.
I realize this is a very long review but we joined the Y with the understand that it was a great place for families and that has not been our experience at all. It also isn't enforced across the board which is another big reason for the negative review.