We joined Taipan's Australia and New Zealand cruise in March. The journey was full of hiccups. One…read moregood thing is we had a very professional escort, Alan Yu. He had made great effort to put everything on line. In Melbourne, the coach bus didn't present in the right time and 42 of us were forced to stay outside the pier for more than an hour. Alan finally arranged taxies to take all of us to the city. When we arrived Rotorua, the land operator didn't get the tickets for Hobbiton which was on the list to visit when we booked the tour many months ago. It really upset almost the whole group. Alan showed his patience to pacify the angry tourists and arranged to the money return. Also he took us to the Blue Spring which was another movie site of Lord of the Rings. I give 5 stars to Alan, not to the trip. I salute to his professional effort.

Mr. Ivan Mak is a professional and friendly tour leader…read more He took care of every aspect, ensuring all the travellers were well taken care of. He went above and beyond, not just energetically in helping the group members carry the luggage up and down the stairs, but also physically assisting some seniors. That's so kind of him. His hard work and enthusiasm made the trips smooth, relaxed and enjoyable. We had two tours in the past with him -- Turkey and Greece. Both trips came back fully satisfied.