To whom it may concern:
I went to the market grille for the first time this evening 5/29/2015 @ 7:25pm. I had ordered 1coke and 1 water, I had asked about the soup of the day and the server could not even tell me what they were she had no idea, I had to request her to find out and she did not come back for 20 minutes then told me, I am so disappointed! This is not good customer service! I also ordered the baked cavatappi which I paid $14.00 for and was the worst meal, the server also asked what side I would like to have so I requested the gourmet Mac and cheese which was VERY watery. I also was supposed to receive the garlic roll with the meal and that was forgotten I waited and waited for the server to check in and she did not come over, so I walked up to a server to ask for one and I heard our server in the background say "oh that's what I forgot" when I went to taste the bread it tasted like it wasn't even baked! Other Issues with this meal is the portion I had received was very small and way over priced the server never advised us the side was an extra cost of $2.50, I did not even finish this meal because it was so terrible!! My spouse also ordered the pasta Alfredo with chicken which costed $13.00 and he requested the asparagus, the chicken was so dry, the asparagus was grilled way to long practically black! They also charged him $2.50 for the asparagus as well. The both of us wait quite some time for our drinks to be refilled. Our total bill was $36.96. It seems to be that the workers in this restaurant location were not trained properly, seemed like they may not have known what to do, when I went back to the restaurant to get the information to send this experience in the manager asked me what it would be about which is fine but I advised him I am still going to send this up, he didn't even have the courtesy to apologize! I will not be eat at the restaurant in the future, however I would still come for the buffet, I do enjoy that. I would definitely still shop in the grocery area because we are loyal customers and like the cleanliness and the set up! It's very easy to locate everything compared to other stores! I hope this does not happen in the further! Also this experience you will find on yelp as well. I am reachable via email usually or can be contacted on my cell 815-579-9718. Of I do not pick up please leave a message to call back.
Thank you,
Becky Welch
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