We have been working with Francis for two years now since we moved into our house. Here is all the…read morework he has lead to completion: Water line install for fridge, Gas line install for range, garbage disposal install, two new toilets, water heater brought to code, full Landry room remodel including floor demo and wall repair from previous water damage, paint and new light fixtures and hauled away all debris including old washer and dryer, hydro-jet plumbing as well and camera. Install chandelier in dining room including dimmer AND brick patio demo due to house flooding, sealed foundation, installed French drain and repaired with stamped concrete and we couldn't be happier. Just don't steal him or he won't have time to do our work;) They are always busy but he shows up to check things out either same day I call or next day and schedules work quick. Thanks Francis!!!!

Very responsive from the initial connection and easy to work with. Great scheduling and…read morecommunication.

Great communication and work at a reasonable rate…read more Luis was particularly helpful in explaining clearly everything that needed doing and how he addressed the problems we were having. Would 100% recommend and use these folks again!

We had our sewer line back up into the basement and first floor tub and toilet. Big mess. Calle…read morethese people, man arrived about two hrs later around 5pm. Snaked line and cleaned up as well as possible. He arranged for his firm to send plumbers the next day to repair toilet and another referred to thoroughly clean the basement. $295 +$325 for plumbing jobs. $1600 for cleaning. Not cheap, but very well done. They are our first to call next time.

I recently bought my house and was made aware that I had a two year free maintenance on my water…read moreheater that was installed by GP piping with the previous owners. I called and scheduled the maintenance visit and Caleb was very helpful. He showed me the process and also noticed a leaking water connection. He was quickly able to resolve this issue, before it became a bigger problem in the future, and fix the pipe on the spot without having to make another trip back.

Caleb from GP Piping was a professional from start to finish. From the initial walk through to the…read moreestimate, everything was laid out and explained to me, including the costs for each service, which were more than reasonable. He was on time for my appointment window and completed the tasks in record time, explained what he was doing, too ... with no mess! I will be using their services in the coming months for more jobs and referring this company to friends and family!

I called them at 4:30 in the evening for a water heater problem. They came out within an hour of…read moremy call and had the a new water heater installed by 10 PM. It was a quality job at a reasonable price. I would call them again for any pluming issue.

LADIES BEWARE: The owner is a CREEP and a SCAMMER! The owner, Cedric, spent almost an extra hour…read morechatting about his divorce to me while he was working at my dad's house in Carmel. Besides talking my ear off about that woman (she won if she was able to get away from this guy), he CHARGED ME FOR IT. That extra hour after he was COMPLETELY FINISHED with a sink installation was quite literally him venting about an ex to a total stranger and made ME PAY MONEY FOR IT!!! I argued with him about when I looked at the invoice he emailed us, and he told me he would "have had to stay after anyway to make sure all was in working order." he refused to refund me and quoted his fake policies that he also refused to provide regarding refunds! DO NOT USE THEM!

Mario from A&R Plumbing recently replaced my cracked bathroom vanity, and I couldn't be happier…read morewith the results! His workmanship was incredibly precise, and everything fit perfectly. I was expecting to have to do a little touch-up painting afterward, but the installation was so clean that none was needed. Mario was professional, friendly, and clearly takes pride in doing the job right. The office staff was also outstanding--communication was excellent from start to finish, and scheduling was easy. It's such a relief to finally have a plumber I can trust. I know exactly who I'll be calling the next time I need plumbing work. Highly, HIGHLY recommended!

Service and quality was sub par. The value was zero. I…read morecalled A and R and decided to pay extra to get the "best". I sent pictures with explanations of problems and what I needed. Technician did not come prepared and did not ask questions, installed sink incorrectly. I was floored. I had to hire another local plumber to fix what they did. Never again. Called and spoke with manager/owner. Did not care about what happened at all. Recommend you stay away.

We highly recommend Rooter King plumbing…read more Alejandro, Janelli and their whole team were highly professional, efficient, on time and very courteous. They came out immediately ,after my call, evaluated and estimated the costs to repair our lateral line. The Rooter King team replaced our pipes within half day and cleaned up beautifully. They stayed on budget and were available for further questions and repair maintenance.

Did not go with your bid. Though, it was competitive and scheduling was easy. Will absolutely…read morecontinue to recommend your services and keep you at the forefront!

Used them multiple times and had great experience each time. Everything explained and discussed…read moreprior to work being done.

I also wanted to make potential customers aware they use cheap plastic parts. After they came out…read morehere and charged over $200 for 15 minutes of work I discovered the cheapest plastic toilet arm/ flapper assembly I have ever seen. Last night it broke and I will be fixing it myself. The parts are less than $20 at Home Depot. Doesn't cost much to use quality materials. Don't hire these people.

Contacted Precision Plumbing for an annual service on my instant hot water heater system since it…read morewas overdue. I spoke to Trish who assessed my needs over the phone and gave me recommendations as to my service. I pointed out that I had an instant hot water heater and gave me a quote over the phone as well as a general inspection fee for other issues I have. Obtaining an appointment was spot on as they were available the next day and I arrived within the two window that was promised. The technician, Danny, inspected my water softener, OM and disposal and gave me recommendations on maintain these items and doing additional research for obtaining parts for my OM system. I appreciate his honesty and recommendations. The water heater unit was in good condition, and his recommendations gave me a better ideal of future service. Overall, great company and kudos to Danny, for the timely service. Looking forward to working with you again.

Talked to Dave out at the West End Festival, ironically, the following weekend I ended up with no…read morehot water. I called Precision Monday morning and was able to schedule an appt the same day between 3-5pm. Brandon & Joseph showed up at 3, they were at my house less than an hour diagnosing and fixing the problem. I appreciated their honesty and how up-front they were. The price was great, and my hot water is fixed. A happy shower for all again!

Excellent experience with Chris Wilson Plumbing - and big thank you to Jorge and Mack! Marina…read moreCoast notified me of a leak detection on my water meter a week ago. The first company I called was Chris Wilson Plumbing. Not only did dispatch pick up and connect me with Jorge over the long weekend of Labor Day, he was also able to swing by to chat about the process and give me recommendations on where to go for Leak Detection. I used Daryl of Leak Detection Specialists who was also very quick in identifying the source of the leak (using acoustics and non-invasive techniques). Within 20 minutes of detection, Jorge and Mack were immediately at my house, and able to dig ground and work with a very complex sub-terrain condition (with roots, hard rock etc) that had caused the leak in the first place. They are both very patient and I appreciate the professionalism, and speed with which the leak was resolved. Within the same day, the PVC pipe was repaired, and water meter reading had stabilized. The pricing is reasonable for the complexity of the repair, and the company has offered me a 1-year warranty on the service. Thank you both and Chris Wilson Plumbing who I can trust going forward! You are the best.

I am writing to formally lodge a complaint regarding the deeply unsatisfactory, unprofessional, and…read morepredatory service I received from your company. To date, I have spent a total of $987.34 ($496.23 on 10/7/2026 for the initial visit and $491.11 on 10/13/2026 for the second visit), only to be left with a leaking water heater, unfulfilled contractual promises, and evasive administrative staff. 1. Fee Manipulation and Unauthorized Charges When I initially requested estimates, your office administration assured me that the diagnostic/dispatch fee would be fully reimbursed upon accepting the job. However, during the second visit, your technician tacked on an arbitrary $195 fee just to "estimate" work that your company had already failed to complete during the first visit. When I demanded this redundant fee be removed, the technician simply manipulated the invoice--swapping the $195 charge out for a $105 "second man" fee to cover a student/junior plumber who was learning on my time. I highly object to being forced to pay an unquoted premium for an apprentice's training. 2. Failure to Complete Work and Predatory Upselling During the first visit, the technician was contracted to "replace all components and begin filling the water heater. Once the water heater is completely filled, we will then re-fire up the water heater and ensure that it is heating." This work was explicitly paid for but was not completed. The parts were not replaced, and the water heater failed to heat. Instead of fulfilling the contract, the technician focused heavily on aggressive upselling. He repeatedly demanded that I replace the water heater's strapping. I explained that the City of Pacific Grove had previously mandated the placement of the existing straps and had already inspected and officially passed the installation. The technician ignored this factual regulatory clearance and continued pushing the upsell strictly to inflate the bill. 3. Secondary Damage and Continued Exploitation Your company had to return for a second visit to perform the piping work on the face of the heater that should have been handled initially. After charging me an additional $491.11 for 1 hour and 15 minutes of work, the plumber informed me that while he installed inches of pipes, the unit is now actively leaking. In his estimate, he wrote, "We will be rebuilding approximately 2 feet of brass and copper piping." Rather than fixing the leak caused by his own workmanship, he issued yet another estimate for $535 to come back a third time. Taking advantage of a customer because they choose to repair an asset rather than buy a new one is predatory. If your company considers repairing older water heaters "beneath" its scope, you have a duty to disclose that upfront. 4. Evasive and Unprofessional Customer Service I have made multiple attempts to escalate this directly to the business owner. Front office staff promised to forward my emails but failed to do so. The business manager called twice while I was unavailable; however, when I promptly returned her calls, I was repeatedly stonewalled with excuses that she was "out to lunch" or "in the bathroom." No one has made a good-faith effort to return my calls or resolve this catastrophic failure in service. Demanded Resolution: I expect a response to this letter within five (5) business days. I am demanding a significant refund for the uncompleted contractual work, the manipulated "second man" fees, and the secondary leak damage caused by your technician. If your company refuses to rectify this immediately by repairing the leak at no additional cost or providing a partial refund so I can hire a competent plumber, I will take immediate further action. Please note that a formal complaint detailing this timeline, alongside all invoices and digital paper trails, is being submitted directly to the California Contractors State License Board (CSLB) for predatory billing and faulty workmanship. I will also be sharing my documented experience publicly via consumer protection platforms. I expect to hear from the owner or upper management immediately to resolve this.

I highly recommend Poe's Plumbing & Backflow. From the moment I called, they were professional,…read moreresponsive, and incredibly easy to work with. They were able to come out to our house much sooner than I expected, which was greatly appreciated. The service was excellent from start to finish. They were knowledgeable, efficient, and took the time to explain everything clearly. It's hard to find a company that combines quick response times with such high-quality workmanship, but Poe's Plumbing & Backflow definitely delivered. If you're looking for a reliable plumbing company that provides outstanding customer service, don't hesitate to give them a call. We'll absolutely be using them again in the future!

Just another quality job done by Poe's plumbing. I had an old faucet I wanted replaced. He did it…read moresuper fast and cleaned up perfectly afterwards. Their labor rate is fair. I wouldn't hesitate to hire them again anytime.