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    HVAC Front Royal

    1.0 (2 reviews)
    Closed 8:00 am - 4:00 pm

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    10 months ago

    Helpful 2
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    5 months ago

    he was very rude and inconsiderate incredibly vague and and definitely doesn't do honest work and should not be trusted

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    D & H Heating & Cooling

    D & H Heating & Cooling

    (1 review)

    I used D&H for a non-functional AC in June 2023. I got a very prompt response by technician and a…read morequick diagnosis of bad capacitor. I approved the repair at the price quoted and had fully functioning AC within an hour of his arrival. Early on Friday, 6/14/2024, at the beginning of a heat wave, I had the same type of cooling problem. I called D&H, and left a message but got no response. By Saturday, having heard nothing, I called a different number and got voice mail again. I spent Friday, Saturday and Sunday with heat in the house reaching mid 80's, and no contact from D&H. I called again early Monday morning and was able to speak with someone. D&H dispatched a tech here very quickly. The tech and his assistant did a pretty through job of diagnosing the problem and told me the system is low on Freon because of a leaking coil, that my HVAC system is 16 years old, and the Freon it uses is no longer generally available, its manufacturer having been banned by the EPA 10 years ago, so I should replace whole system. He said it would be cost me about $14,000, but that even if I said yes instantly, D&H couldn't get and install the equipment in less than 10 days. I asked for a written quote with specifics, was told they would send them and the techs left without charging me for the visit. I felt pretty trapped, without time to make any kind of informed decision or to get multiple quotes for a big ticket item. After D&H left, with the temps in my LR reaching 88 degrees, I called a second company, who arrived within an hour. They came to the same diagnosis, but offered to try to recharge the system for AC that should last for weeks if not months, giving me time to shop, and they also promised to provide replacement quotes. I agreed to the cost ($460 including the visit), they charged the system and cooling went back to normal. As of 6/22/ I've gotten nothing from D&H. As far as they know, they left a customer without AC during one of the worst heat waves in memory while that customer was trying to buy more service work from them. Obviously I won't consider any further business with D&S.

    From the owner: We specialize in all areas of HVAC. Installation, repair, new construction, electric, gas,…read more oil, heat pump and boiler systems

    Arctic Air Heating & Cooling

    Arctic Air Heating & Cooling

    (4 reviews)

    Benny did excellent diagnostic work and there were a few technical variables as to how to fix the…read moreproblem. FACT 1: Most other companies will give you the first answer they can come up with, rather than spending time looking at cost effective variables. Benny found one of the problems, replaced it, and was open & honest about what the problem COULD be, but he wanted to have the Arctic Air company owner (Andy I think) look at it first. FACT 2: At this point many other companies are looking for ways to charge you more, multiple service calls, etc. But that wasn't the case with Arctic Air. It was legitimately two honest guys trying to find the BEST overall solution for ME. Side Note: Two reputable companies had come out and (correctly) diagnosed the problem. One said the repair would cost just under $4k & the other company said the only fix was to install a new system for $8k. This is important because Artic Air was aware of the previous diagnoses and knew I was between a rock and a hard place. They also knew I was willing to replace the whole system because I was about to sell the house to somebody I knew & I didn't want a cheap/quick/crummy repair for the next owner to deal with. The next day the owner came out (on his own time & dime) and after 5 minutes it was clear this guy had some sort or Bobby-Fischer/Doogie-Howser/Lawnmower-Man gift for HVAC. His seemingly effortless comprehension of a very atypical set-up w/ complex variable was extremely impressive. I know a little about HVAC, at least more than most. So perhaps I was more impressed than most people, who'll see one "repair guy" the same as the next. In hindsight I recalled Benny, the first tech, explaining how the owner trained him from his first day. And it kind of made sense why Benny struck me as different, in a good way...... ....ARCTIC AIR is owned by a passionate & talented HVAC veteran. So it makes sense that he is ONLY going to employ those who're capable of the same combination of passion and intelligence. Long Story Short: I was in an extremely vulnerable situation due to the repair potentially needed and the time I had to have the heat pump in excellent working order. All Arctic had to do was agree with (what they knew) the last two companies said. But honestly I don't think doing that even crossed their minds. It wasn't a hustle to them. I've dealt with 12-15 HVAC techs and have only met one other with this same mentality of unwavering integrity. After parts, labor, and needed adjustments (both other companies missed), I saved literally thousands of dollars and was charged less (for both parts & labor) than ANY other company I'd ever dealt with. Really, most HVAC problems are fairly simple. But if you like NOT getting hustled, or know you have the more rare or complex problem, definitely give this company the opportunity to earn your trust and I think you'll see what I'm rambling about. Thank you.

    Ben is very nice and very professional. The company was super caring and quick with my call. Also…read morevery reasonably priced! I'm super grateful!

    HVAC Front Royal - hvac - Updated May 2026

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