I was having a heater issue. My heater would come on when it wanted to. But of course it wouldn't…read morework during the cold nights. Thanks to yelp, I found Thomson Hvac The tech and I thought it should be a simple fix. He inspected my entire system, diagnosed the problem, and quoted the job. We moved forward with the fix, and it worked fine, and then it didn't. After a few more visits, and some more parts and tinkering, it finally started working properly. Although it was a strange and difficult situation, they stuck to it until the problem was resolved. The techs Danny and Mark went above and beyond to make sure everything was good. Another thing to add, the way the company communicated back and forth with me was great. They answered every call and every text. Most of the time I spoke with Stacey and she was great. If you're looking for an honest and professional company, this is it.

My mother recently engaged a service provider for routine maintenance on her air conditioning unit,…read morewhich included the installation of a new Honeywell thermostat. Subsequent to this service, she has reported that the air conditioning is not effectively cooling the premises, with only the fan operating. I advised her to adjust the thermostat to a lower setting. Given her advanced age of 90, her discomfort with the warm air became increasingly pronounced. Today, in collaboration with my brother-in-law, we investigated the issue. We observed that while the unit appeared to be functioning, it was not producing cool air, despite the outdoor fan operating correctly. During our investigation, we contacted the service provider, Thomson. A representative stated that only the thermostat had been replaced and that a service technician could be dispatched for a fee of $159, suggesting a potential wiring issue. Upon reviewing the Honeywell thermostat instructions and wiring diagram, we identified that the thermostat had been incorrectly wired to the "W" terminal. After rectifying this wiring error, the air conditioning unit resumed normal operation, producing cool air. I subsequently contacted Thomson for clarification regarding the initial service. Their response repeatedly referenced a previous replacement 14 months prior. While their online reviews are predominantly five-star, our experience suggests a lack of professionalism. This incident raises concerns about the necessity of recommended services and the quality of workmanship, potentially indicating errors or intentional oversights during the initial installation.

We had our HVAC system (including ducting) replaced a few years back. Vigil Air was by far the…read morebest price! Supporting this family business was one of the best decisions we have made as homeowners. We have referred several friends and family. We have had a few calls for service since the original installation and each was addressed immediately. Super friendly on top of excellent value! Skip the big box stores and scams you hear on the radio. VigilAir is the way to go!

VigilAir installed my AC, heater, duct work and thermostat about 6 years ago. They were so easy to…read morework with and very professional. We have enjoyed our AC without issue for all of these years. Yesterday, we finally had experienced a problem. VigilAir promptly came out today and quickly fixed the issue. It was a fast, warranty covered repair. The technician was wonderful. Aside from fixing the issue, he took a deeper look into the unit and verified we are set for summer. I am impressed by the integrity of this company, and I am thankful we made the decision to have them install our system.

I needed someone to look at at my account unit and Juan offered a home visit to access what I…read moreneeded and my first question was, how much does that cost and I was surprised that there was no charge at all. Juan was very personable and friendly I felt as if we already knew each other. He politely told me that my unit was a dinosaur and that was fine so when I can afford a better one I will definitely call him for any needed service.

Can I give 10 stars to this company? My husband and I recently bought a new home a few months ago,…read moreand when we went to use the air-conditioning, it did not work. As you can imagine, as a new home owner, most all of our money was tied up in the purchase of the home and we were expecting the air-conditioning to work since it had previously passed inspection. I tried using our home warranty, but they gave me every reason under the sun not to cover it. At this point, we were so close to summer that we could not wait anymore, especially since we had a young child. I met with several air-conditioning companies for quotes, one that even quoted me over $50k for a new unit and ducting. I met with Kyle who worked with me on pricing. I really appreciated his calm demeanor, positive attitude and professionalism through this unexpected, stressful situation. He was able to fit us into their very busy schedule and we were able to get new AC up and running within one week notice. His team, led by Ivan, did a great job with the removal of the old ducting and unit, installation of the new and cleaned up after themselves after each workday. I also met Juan, on the last day who helped start up our system. Juan was kind, knowledgeable and professional. I had some minor hiccups that came up after the job was done, Kyle and Juan were very responsive and helped resolved things swiftly. They are an exceptional team and I would be happy to recommend them to anyone.

We had our outdated ductwork replaced by 1st Choice in 2024, and the experience has been…read moreconsistently great ever since. Every team member we've interacted with has been kind, professional, and genuinely respectful. Beyond simply being the company we liked most, their quote was also very competitive. In the two years since the installation, we've needed a few airflow adjustments, and each time the process has been easy-scheduling is smooth, and the work is handled efficiently and without any hassle. It's refreshing that their crew is alway, literally always, happy to answer questions, explain things, etc.

We needed service on our heater 3 weeks ago and asked my neighbors for recommendations, as there…read morewas a language barrier with the previous one we have used in the past. One neighbor recommended 1st Choice and I was happy to see that they had a 5 star rating on Yelp. Pricing was fair, Jeff was thorough and it was a relief that as soon as he stepped in to our house, he put on his shoe covers without being asked to. Not all technicians do that so I greatly appreciated that gesture.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

This is a family owned business that really cares about their customers. I called them when our A/C…read morestopped working and the tech came out within 2 hours. Our unit was 20+ years old and could not be repaired due to its outdated refrigerant requirements which are now banned. The tech was clean, knowledgeable and helpful, giving us a temporary fix in meantime. We decided to get a quote to replace the unit and worked with Robert. He was very polite and showed us different options without pressuring us. We know other people who recently had an A/C replacement with other companies and the price Robert gave us was less. The installation went very smoothly and the installers arrived on time and finished the job earlier than expected. I didn't care for the new thermostat style and the installer cheerfully changed it to another style that I liked. I found this company to be have excellent customer service, honest, on time and reasonably priced.

If you are looking for an honest and knowledgable heating and air conditioning company, give…read moreAirpoint a call. After moving into a new house, we called several companies for quotes to install a new hvac system. Our home had heat but no ac. Ours' was a complicated project, with radiant heat in one room and a bumped out ceiling that didn't have ducting. Airpoint was able to problem solve and design the system to meet city codes when no other company could. They were friendly, prompt, tidy, and reasonably priced too. I would highly recommend this locally owned company!

I have two AC units in my home, both of which needed a tune up. RESQ serviced both of them at a…read morevery reasonable rate. Big thank you to Javier for the excellent communication, professionalism, and above all HONESTY. I like to do business with people I can trust, so I'm glad I found a good AC service company.

From the owner: Your One Stop Shop for Residential Quality Heating and Air Conditioning, We Are a Team of…read moreCertified, Experienced Professionals Who Provide Excellent, Honest Service at Affordable Prices. Whether You Need Routine Maintenance, Repairs or New Installation, We Got You Covered, We Pride Ourselves in Our Attention to Detail And Commitment to Customer satisfaction.

I recently had a complete new central AC and heating system installed in my home in Fountain…read moreValley, and the entire experience exceeded my expectations from start to finish. I obtained three estimates, and ultimately chose Evolution. I did not regret this choice. Jeff Kieffer came out the day after I called and provided an estimate and a proposed plan, and the owner, Diego Martinez, visited my house twice, once to explain how a difficult room would be accessed and serviced, and the day the work began to answer any final questions and give final directions to the installation team. The process was smooth and efficient: * The team arrived on time, were extremely courteous, and Diego, the owner, showed up and took the time to explain everything clearly one more time. * They handled the installation with care, keeping the work area clean throughout the day. No mess left behind--they even vacuumed up and wiped down areas they worked in. * The crew was knowledgeable, answered all my questions patiently, and made sure the new unit was perfectly sized for our home (no shortcuts or upselling) * They tested everything thoroughly before leaving, walked me through the operation of the new thermostat (Ecobee Premium), maintenance tips, and warranty details. It's only been a short time since the install, but the difference in comfort is night and day. Exceptional financing was offered, and the value of this project was perfect for my budget I also gained a new closet by moving the unit up to the attic! If you're in the Orange County area and need a new AC/heater system, I can't recommend this team highly enough. Professional, reliable, and genuinely focused on customer satisfaction. 5 stars all the way--thank you for making our home so much more comfortable!

Final update: The company has now stated in writing that they will not send a technician and…read moreadvised me to work with another HVAC company, despite acknowledging the issue may have fallen through the cracks. For context, during this period we had a newborn and significant personal obligations. When the visit occurred, the noise did not happen at that moment and no technician evaluation or adjustment was performed as a result. I later recorded the noise when it occurred and shared video evidence. Despite this, no diagnostic visit was offered. My review reflects both the unresolved issue and how it was ultimately handled. After posting this review, the business responded by disputing timelines and attributing the issue to unrelated work, but did not offer to inspect or resolve the ongoing airflow/pressure noise, despite video evidence. The attic cellulose work referenced was recommended by their team and performed by a contractor they referred. I had an air conditioning unit installed by Evolution Air in 2021. Since installation, the unit has intermittently made a loud "farting" or bubbling noise. I reported this issue within the first year. A technician came out, but unfortunately the noise did not occur during the visit, so nothing was adjusted or fixed. The problem has continued since then. After researching the issue myself, I found multiple discussions on Reddit indicating this is a known and common problem related to airflow or pressure adjustment, and that it is typically an easy fix for an experienced technician. Despite this, the issue remains unresolved years later. Overall, I'm disappointed that a known, recurring issue reported early on was not properly addressed, and that I've had to rely on online forums to understand what should have been a straightforward adjustment. I have recorded a video and sent it as well.