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    Huxtable Plumbing & Heating

    4.0 (1 review)

    Services - Huxtable Plumbing & Heating

    Plumbing inspection

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    9 years ago

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    1-Tom-Plumber

    1-Tom-Plumber

    (20 reviews)

    I had two problems that needed to be addressed. I had a fairly new toilet that hadn't been set…read moreproperly and was moving around the floor and leaking. Also, the cold water stopped working in my shower, making the shower unusable. I lost my husband this year and am never sure about what to do when things go wrong in the house, since I never had to address those problems in the past. I called 1-Tom and they made me feel completely confident about my choice. Right from the start, I liked the fact that they answered the phone and I didn't have to keep pushing buttons to get to the right person. I was told that they stood behind all their work and they would make sure I was satisfied with the outcome. Before Alex came to my home, I received a photo of him. He was confident and friendly and I immediately felt I was in good hands. Originally it looked like it was going to be a bad situation with the toilet and that the floor might have to be torn up. Alex showed me what the problem was and I could now see why the toilet couldn't be installed correctly in the first place. Alex called his boss and discussed what needed to be done. He was able to do it without damaging the floor, which was a huge relief. I trusted that 1-Tom did the best job possible for me while avoiding major repairs. I would definitely use their services again and recommend them to my friends.

    Would highly recommend this company. I called and was able to get a plumber out to me within a day…read more They did a quote for me on a project to move the washer/dryer and create a new laundry room. In addition they fixed a few issues with our master bath shower head/handle and toilet. The company was really great, they sent me a bio and photo of the person who would be coming (which I appreciated for safety and professionalism), and the man who came was super knowledgeable, friendly and helpful. He also had some great suggestions and input on the project and location in the house, in terms of what's best to save money and simplify all the moving parts--which I really appreciated. Pricing was also good and very reasonable. Would definitely recommend them and also use them again going forward.

    B and R Plumbing & Heating

    B and R Plumbing & Heating

    (25 reviews)

    I used B&R previously, but a recent service call proved this company values technician ego over…read morebasic competence, diagnostic accuracy, and customer service. I hired them to diagnose an intermittent chattering noise coming from my Argo switching relay box while the AC was running. I expected standard low voltage electrical testing on the 24V transformer and control circuits with a multimeter. Instead of taking actual electrical measurements, the technician and supervisor fabricated a theory that my Sensi smart thermostat was defective and calling for heating and cooling at the same time. They attempted to charge a $249 service call fee on top of an unnecessary $180 thermostat replacement. Their claim was completely baseless. Built in firmware lockouts make dual calls impossible, the heating circulator pump never activated, and the baseboard pipes were cold. When I questioned the logic, the technician became combative and brought up past invoices, despite every prior job being paid in full. On two prior occasions their own technicians lacked exact change for cash, so I went out of my way to drop off the remaining few dollars at their shop the very next day, and on the third job I paid exact cash. Bringing that up when questioned on a faulty diagnostic was completely unprofessional. He then insulted me on my own property. On top of that, they expected half a service call fee simply for giving an answer, as if guessing without testing justifies billing a customer. The actual fix required no new equipment. A plug in relay cube was merely loose in its socket pins. Once pushed firmly back into place, the chatter stopped entirely and the system has run silently under heavy load ever since. I documented these technical facts and conduct issues in a professional email to their office. The receptionist stated the owner, Bill, would contact me directly upon returning. It has now been over a week with zero follow up or accountability from ownership. Pushing unneeded parts, charging for bogus guesses, and avoiding customer concerns is unacceptable. They will not be getting my business again.

    I recently had a shower base installed by br plumbing, it cracked within days of installation,…read morebefore walls were even installed. Cost me $850. It took 3 weeks before they even came to look at it, then the owner told me it was my fault because I didn't level concrete, but they poured the concrete under the shower base. I showed him the instructions for installation, and his answer was I wouldn't follow the directions. Even though they told me it was done and needed no more work. A couple weeks now have gone by and I was told the shower base was repaired, now there is a melted spot in the shower base is still cracked inside and out. I would definitely not recommend this company.

    Huxtable Plumbing & Heating - plumbing - Updated September 2026

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