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    Hutchins Mobile mechanic

    1.0 (1 review)
    Open • 12:00 am - 12:00 AM (Next day)

    Services - Hutchins Mobile mechanic

    Auto engine repair

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    1 year ago

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    Midas

    Midas

    (27 reviews)

    To Whom It May Concern,…read more I am formally filing a complaint regarding my treatment by the Midas location on Reservoir Avenue in Cranston. I have been a loyal customer for approximately four years. On the day in question, Nick instructed me to drop my vehicle off at 8:00 a.m. for service. I did exactly that. After receiving no communication for hours, I called around 11:00 a.m. and was informed that my vehicle would not be serviced. The fact that no one contacted me and simply left my vehicle sitting there for hours is completely unacceptable. My time was wasted, and no service was provided despite my willingness to pay for the work. I also find it deeply concerning that personal feelings appeared to play a role in this decision. Business decisions should be based on professionalism, not personal disagreements. I specifically want to address Nuno Aguiar. I purchased a vehicle through him and have spent thousands of dollars repairing and maintaining it since buying the burden of a "car". That experience has been a significant financial burden, and I cannot ignore the role it has played in my loss of confidence in this business. I also want to address Rob, who hung up on me during our conversation. Regardless of any disagreement, hanging up on a long-time customer is unprofessional and disrespectful. The facts are simple: I was told to bring my car in at 8:00 a.m., I complied, I received no communication, I had to call for answers myself, and I was ultimately denied service after waiting for hours. That is not acceptable customer service. Midas has lost a customer who trusted this business, paid for services, and remained loyal for years. My trust in this location has been completely broken, and I will be taking my business elsewhere. In addition to the significant mechanical issues I experienced with the vehicle I purchased, I was also subjected to conduct that I found unacceptable and unprofessional. During my interactions with the dealership, I was met with threats, vulgar language, and obscene remarks. Nuno Aguiar's son, Tyler, followed me outside and made threatening comments directed toward my boyfriend. I found this behavior intimidating, inappropriate, and completely inconsistent with the level of professionalism customers should expect from a business. I attempted to address my concerns regarding the vehicle and sought a reasonable resolution. Instead, I was left feeling disrespected and mistreated. Regardless of any disagreement, customers should be treated with courtesy and professionalism. The conduct I experienced fell far below that standard. Based on my experience, both the condition of the vehicle and the manner in which I was treated were extremely disappointing and unprofessional. I expect this complaint to be reviewed by management and documented accordingly Angela Michael

    Thank you Karen, Rob, & the rest of the team at Midas for getting me in (& being forgiving when the…read moresnow made me late this morning) & installing my roof racks. Finally, all is right with the world again. I have my swag back. My car is sexxxxxxyyyyyyy! & utilitarian!! Totally reasonable price of labor for the install - & just in time for me to go on a road trip. Thank you!!

    Sunshine Auto Detailing and Cleaning - Overall

    Sunshine Auto Detailing and Cleaning

    (23 reviews)

    I brought my, new to me, truck in for an interior detailing and tint removal. My top concern were…read morethe tints passing inspections but more so the back window, which you could hardly see out of. They stated they couldn't do much to the rear without ruining the defroster; the whole point of going to a professional is that they could do this. So, seeing out the rear is still difficult. Also, the windows now have a fog. My other main concern was a weird scent in the carpets. I waited a few weeks to post this so the invasive spray they use could dissipate, to tell how good of a job they actually did. The weird smell is still there as if they didn't wash anything at all. If anyone cleans something well a perfume should never be needed. The truck wasn't dirty otherwise but they didn't clean the cup holder that I had spilled something in the day before. Lastly, it was never conveyed to me that they didn't have a waiting room or that it's drop off only; I had the displeasure of sitting in a Dunkin' Donuts for over 4 hours.

    I brought my Charger to Sunshine to add ceramic coating to help prolong the life of the finish and…read moremake cleaning simple. The different types of coatings can be overwhelming to understand but Ray took the time to explain the process to me and what my options were. We set an appointment several weeks out and I set about waiting. Naturally a few swirls and even a scratch appeared while waiting but when the day finally came, Ray assured me he would be able to take care of everything. I expected to be without my car for a week but to my surprise, he said it would be done in just two days. As promised, the car was done in two days and of course, it looked amazing. To the untrained eye it probably wouldn't have looked much different if he'd just washed and waxed it though since it's a brand new car. To me, it looked so much better! The paint was deeper and reflected clearer. The finish looked flawless from every angle: not a swirl in sight. He had also cleaned the interior, coated the glass, and the wheels (including barrels). If that was all he did I would have been thrilled but.... I then received an in-depth explanation of the steps that were taken, the products used, how to care for it, the additional services (both complimentary and paid) that would be done to maintain the coating, and was given additional product for wash and finish. In addition to quality work I received high quality service! Price was exactly as we agreed and was more than fair for the work performed. Final note about ceramic coating - this is not your father's carnauba wax. Water seems to be completely afraid of the paint and it runs off in sheets. Picture below tries to capture it but it has to be seen to be believed!I

    Hutchins Mobile mechanic - autorepair - Updated September 2026

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