We had various vendors provide a quote to convert our porch to a four-seasons room and potentially also rebuild our second and lower level deck. The experience was initially good with Hutcherson, but turned into a nightmare. The Good: 1) Brian who did the initial review and quote was friendly and seemed like he knew what he was doing. 2) They made changes to the contract when we needed to tweak it for additional work efficiently. The Bad: 1) Lack of transparency -- the quote provided excluded things that other contractors we had come to give us an estimate included, making their estimate lower and appear cheaper. We didn't notice this until later and asked to include them (trims for windows) which made their quote actually higher than what we would have paid another contractor. 2) Pushy -- There was pressure to sign the contract and make the required $2500 deposit at signing "to get on the calendar" even though we were not in a hurry. We signed the contract and move ahead, not realizing the deposit was nonrefundable for absolutely no reason. Language in their agreement should be illegal as things happen beyond your control that might force you not to move forward on a project: "the Deposit shall be non-refundable to Customer for any reason after execution." 3) Unreasonable/Unethical behavior by owner -- Right before Christmas we had a pipe broke in our home from the extreme change in weather that caused significant damage and would require the interior to be completely gutted and rebuilt. When I reached out to Bryan, he seemed to be sympathetic but would need to "check with the owner" only to find out same day they would not consider refunding the deposit. I told Bryan we were ready to schedule the work with the $24K project in January before this event, and would also likely use them for the deck replacement which was even larger project. I asked if they would refund the deposit given these circumstances of the pipe burst outside our control and we can come back to them after the home was fully repaired. We even considered them for the restoration work internally (well over $200K) but they don't do internal work. Bryan said the owner refused, claiming that the deposit was for work related to providing the quote. I made it clear no other contractor required a non-refundable deposit to provide a quote and the contract made it clear the deposit is applied to the project costs. I cannot speak to the quality of their work since we never got to that point, but the experience with their lack of transparency in their quotes and unreasonable deposit requirements certainly serves as a warning to others. Am seriously considering taking them to court as a matter of principle since the deposit doesn't reflect actual work or costs, and a court would deem it an unfair penalty. read more

This project with Hutcherson has been a nightmare. The quote and sales team was quick to get me what I needed. After that the process has been a train wreck. Not getting my scheduled for two months then the week before Thanksgiving be told it had to be the week of Thanksgiving or they would "try" to get me on the schedule in December. Canceled family plans to get the work done. Sub contractor shows up and the is no materials to do the work. They removed my siding and pieced together the home wrap so they could make progress. Day two still no materials so the subcontractor had to drive to the supply house in Grand Rapids to pick up enough to actually get started. 95% of the work gets finished and then no word for months. Texts and calls are met with promises but no work completed. Finally at the beginning of April (yes 5months) a crew shows up and does a small portion of what is left. Due to all the time waiting for them to complete the work I was unable to get the gutters on the house which caused significant damage to the retaining walls around my home. No communication on when the rest will be completed. I had to take pictures and go to the office to actually get people scheduled to complete the work. Then because they did the work poorly I am asked to pay additional money to cover additional materials and labor. Now I have a rusty strip of metal between two white pieces of metal on the most visible part of the house. I will never recommend or use the company ever again. read more

Hutcherson Construction - Rusty metal - Siding Near Me - Plainwell, Michigan

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I'm sure Hutcherson does good work, but after having a representative out to look, I wait for a quote. It's been weeks, and not a peep. My assumption is they don't want the job, how do I know if I don't hear back? read more