I would like to start by thanking all my loyal clients for supporting Huron Automotive Services in the past and well into the future. I don't usually like to post on social media for the very reason that has recently occurred on Google and a few other social media ratings' sites. I have been in business for close to thirty years and I have never been maliciously attacked the way this person's post was written and in which she has confirmed to a be a personal vendetta against me because of another unrelated matter. Not to mention the work was done 10/21/2017 and the complaint on 10/24/2018 ten months later.
The customer was a loyal customer of the past 10 years. I have worked on numerous cars for her and her family. This particular instance, I was asked to perform an oil change on a luxury diesel suv. I pride myself on service and would like to think my clients come back because I am fair, honest and the service provided is value for money provided.
The complaint is that I did not get authorization for all the extras on the oil change and that I charged her "three times what the dealer would have charged". When her car was brought in, I noticed that her wiper blades needed replacement as well as the diesel additive was low and confirmed with her that it was okay for me to address it. I received her authorization via text to do so and her allegation to the contrary is simply untrue.
When I was advised that I charged 3x times more than that of a dealer for the same oil change, I took it upon myself to check out the price of what the dealer would have charged for that same "high end vehicle". The report I received from the dealer was my oil change was less than ¾ of what they charge "not three times". The dealer indicated they would have charged $159.99 and I charged $118.29 for the oil change. At the end of the day when this person came to pick up the vehicle and pay the bill I could see she was upset at the cost of the oil change, wiper blades and diesel fuel additive. Because she was a loyal customer and I do not want to upset any of my clients, I immediately offered a discount. With this new discount, the oil change charge is now approximately half of what the dealer charges.
What is extremely disappointing is that this client has decided to spread a false narrative about me and my business which I take very seriously. My integrity and my word still mean a lot to me and to my other clients and would-be clients and this response to her post is simply to give you the other narrative read more