If you are going to an after hours clinic you know it will be up to luck to determine how long you…read morewait. Our pet was conscious and able to breathe, so I was fine when certain conditions got rushed ahead of us. We waited about two hours before getting out of the waiting room, and then another two hours before seeing the actual vet. But after 4 hours of listening to your dog wimpering in pain, even the most sensitive and calm people would start to break. I wish someone had at least taken a glance at him and give some reassurance. When our pet was finally seen, the treatment was done promptly. In less than an hour he was returned and we were told to wait a couple minutes for the vet notes and medicine. We waited two hours for those notes. My dog was a miserable mess from the meds, his e-collar, and all his wounds. The lady working at the desk that night was very nice and tried to reassure that we would indeed eventually get to leave. But it is just never something I've had happen at any other format of doctors office before. Usually when places are busy, they do their best to sweep you right out the door. It's this final two hour wait that gets them two stars instead of three. All in all, we were there 7 hours. I would not want to go back, but after hour choices are limited. This place was at least clean and the employees seem nice enough, but I would still encourage your pets not to get sick/injured on a Sunday or a weeknight.

PLEASE READ...LONG BUT IMPORTANT!! I brought my 7 week old puppy to the emergency clinic who did…read morehave a heart murmur to be looked at because she wasn't eating and seemed as if she were dehydrated. First off, he wait was a ridiculous 4 hours for a place where you need immediate care, and then they make you wait in parking lot and don't communicate anything to you. After 4.5 hours I demanded to see my puppy after being told she still had not been assigned to a doctor. Dr. Traynor came in first and said her condition had worsened and she recommended euthanasia. I was shocked because I had not brought them a dying puppy and never intended to euthanize her! She said she had done a sonogram and she had heart disease. She shot down any idea of surgery saying it would be too expensive and when I said I wanted to bring my puppy home, she further argued with me that she was suffering too much for that. Finally, I reluctantly agreed to euthanasia. When they brought my Olivia into me she was already dead. I pointed out to Dr. Traynor that she wasn't breathing, was cold and her eyes were glazed over and she immediately checked for a heartbeat and said there was one so she had to get the medicine in her before I would object. I was so overwhelmed with grief at that point that I couldn't even function. Later, I thought about the whole situation and it just didn't make any sense. It became obvious to me that they put her in an oxygen cage and simply forgot about her, leaving her to go down hill with no care. I later met with Dr Traynor and the Administrator and got more unsettling news. Apparently they don't document when their patients are treated and could offer my no more than a document that said she was sleeping when I asked for proof that they were monitoring my puppy. The sonogram was never noted on her chart and only diagnosis was heart murmur and suggested treatment was euthanasia, which was the only thing on my bill. Dr. Traynor further admitted that when she was initially admitted to the hospital, someone looked at her and decided euthanasia was the treatment. They further agreed that I should have been communicated with and told 4 hours earlier of their plan, so that I could have made a decision earlier on which would have been to take my puppy home. I drove an hour to their facility because they are supposed to have specialists to take care of heart issues but instead they have vets just out of vet school! Lastly, I had a conversation with Dr. Rob Presley, the Chief of Staff, who assured me that they had always had the best interest of their patients at heart but eventually just wanted to pay me off and have me sign a gag order for his insulting offer! I suggested many changes in order to benefit future patients and ultimately clear up problems but apparently he is not really interested in doing that. I have spoken to many of the negative posters here and they are willing to join my crusade to get Upstate to take notice of their short comings and join in the voice to be heard. I will be taking to the media and animal rights groups to get my story and all of the others out there in hopes of Upstate finally taking notice. Please contact me if you want to also partake in facilitating some change so that you beloved pets will get the proper care they deserve! And please do comment if you've had a bad experience so that others will know of the cruel and sub-par service Upstate Emergency clinic offers!

She has to be drugged up before she comes to get services because she has high anxiety! She…read morewouldn't let them touch her last time! Meds are expensive.. Very expensive but that's NOT their fault. The staff are great and understanding. Next week my pitbull goes for a booster shot! I trust them immensely!!

They were all wonderful with my kitty but cost prohibitive for me to go back. It is a shame that…read morethe business end will prevent me from getting further care for my animals there.

I'm hesitant to recommend them since it's gotten hard to get an appointment with how busy they've…read morebecome but I absolutely love the entire staff. Dr Steve is so caring with all my animals. Prices are comparable to any other vet in the area but the care is far above most

Take all 3 dogs here for physicals etc. the vets are really nice and careful to explain. They are…read morealso good about not pushing things you can't do. The technicians are great with all of the dogs and super friendly with their people too. The place is always clean and never smells bad.

Staff and Doctors are excellent. Clear communication. Very polite and caring. Took Ranger there…read morefor radiation treatment for 4 days. Dr. Lee was excellent. Highly recommend.

I had to let my dog go today. I must tell you how lovely and kind the ladies here were. I have…read morehad a very rough situation the past month and a half. Broken hip (me), long hospitalization, very sick doggy, etc. I didn't want to give up on her, but she was so sick and very old. Decisions like this are not easy, but there was essentially no hope. So empathetic and as sad as it was, I cannot thank them enough.

Our 19 year old teacup Chihuahua "Fizzy" broke her shoulder and it didn't heal properly, and xrays…read moreshowed she was in Heart Failure. Letting her go was one of the hardest things we've had to do, but Pet's Favorite Vet made it an absolutely amazing experience with the love, attention and compassion they showed our Fizzy Poppins and our family. The Wendele Family

They did amazing with my cat Charlie! I could not be more happier with how everything went.read more

We had such an amazing experiencing Pine Street Animal Hospital. We previously tried to take our…read morepup to a walk-in clinic close by and had a terrible experience. The way would have been 3-4 hours, they tried selling us stuff we didn't want, basically didn't want our business. Pine Street was on a different level. The staff was extremely welcoming and helpful. We were able to make an appointment within one week of calling and had a quick and easy check-in upon arrival. We saw the vet tech right away and then had a nice conversation with the Vet. I would highly recommend taking your furry family here and seeing the team. The office was clean, staff was very nice, and we were in and out in less than half an hour. On top of that, our pup Merlin was not stressed at all and received lots of love from everyone.

Was able to get an appointment next day. Office staff showed care and compassion to our pet and us…read more They did a great job explaining everything and gave us options. Even when we declined some options we were never made to feel like we did not love our pet. Our dog is very nervous and not having to sit in the waiting room was ideal for her.

The staff is very good. The female veterinarian was great. She took her time explaining the…read moretreatment that she wanted us to follow and what to look for.

Can you do negative stars for a review. I'd say stay away and find another vet…read more I am in complete horror about this Vet. I brought my basically healthy cat in there. Since coming back home.. That day.. She started throwing up continually and now is basically laying around and barely eating. There is absolute no concern for the animal or the owners wishes. All this vet does is want to charge you more and more to bring your animal back in there. I am completely disgusted.

I'm torn between giving this pet hospital four or five stars. They were busy today; very busy! This…read morefacility offers the full range of pet care. We're talking wellness visits, advanced surgeries, dental needs and more. They offer pet care at affordable prices! I talked to a customer who was leaving this place today who had several very nice things to say about the care their little dog received today!

Our previous vet was with ark and thankfully is with a new practice, one of the things we didn't…read morelike about ark was not being able to be in the room with our pets. Our questions would have to wait until a tech brought them out. Plus, it was never guaranteed to speak with the treating vet.