I have a review up here from about 4 years ago, I need to put another review on here from my experience tonight. ...
Food was great as always, since the new ownership (good thing, if you know why you know....) burgers are great, fries are great, hot dog for my son was great, chicken sandwich my older son was great also. I do have a pretty significant bone to pick with this establishment though...
FREE REFILLS? We asked at the ordering counter while we were ordering if there was free refills... I think it was the owner that was taking our order responded with "sure" which is a weird answer right off the bat... right? The word sure when asking a yes or no question doesn't make much sense to me.... Anyways... my son went up for his second free refill... and he said "sorry man I can only do one..."
Are your profit margins that razor thin that you can't provide free refills? Something that has been a standard at restaurants my whole childhood, teenage and adult years? It's been kind of a given at any restaurant that you give free refills, it's a standard now... its something you really don't even have to ask anymore, you can just kind of assume you get free refills. It rubs me the wrong way... not to mention my "free refill" was loaded with ice, so it was bout 5 sips of soda and it was empty... do you know how that makes your customers feel? For a family of four, we must of spent 40 to sixty dollars on food.... We did not go cheap whatsoever, cheese fries for 1 of us, kids meal, double cheeseburger, another cheeseburger and a chicken sandwich... it makes no sense that you would not give free refills for spending that kind of money... do you know how cheap soda is? Do you realize how many restaurants offer free refills? It really boggles my mind... to the point where I am a little offended to spend my hard earned money somewhere where you can't even refill my drink more than once, with 40 cents worth of soda (if that).
Rookies? Free refills, McDonald's? Free refills, tacos locos? Free refills, Burger King, pub 47, good fellas, chipotle, do I even need to continue?
40 to 60 dollars on a family of four, and that's where you draw the line.... A free refill...
I will not be bringing my family back, that was a deal breaker, in 2024 where 90% of restaurants offer refills, you do not.. lol what a joke...
Then to top it off, my son doesn't drink soda, asked for water, and gives him a children's baby cup for him to continue to go back and fourth every 5 minutes to get water...
AFTER WE SPENT ALOT OF MONEY....
What a freakin joke....
Clean your tables too.... They are disgustingly sticky... read more