I'd like to take a moment to recognize the outstanding service and professionalism of the team at Huntington Beach Harley-Davidson, particularly within their service department.
I recently purchased a pre-owned Street Glide CVO, a motorcycle that represents the highest level of performance and refinement within the Harley-Davidson lineup. Naturally, with that level of engineering comes a higher expectation for performance, responsiveness, and overall customer experience.
At the time of pickup, I'll admit I was disappointed when there was no sales representative available to deliver the motorcycle. However, that experience quickly turned around thanks to Justin, the Service Manager. Recognizing that I was unfamiliar with the newer technology, coming from an older Street Glide, Justin stepped in without hesitation. Despite a busy workload, he took the time to thoroughly walk me through every detail of the bike, from connecting my phone and headset to customizing the system settings. He was patient, professional, and incredibly thorough. I left that day feeling confident and genuinely appreciative of his effort.
After completing the break-in period and reaching 1,000 miles, I began experiencing several performance issues, including handling concerns and clutch stiffness, far from what one would expect from a CVO. When I brought the bike in for service, I expressed my frustration, admittedly not in the most professional manner. Tony, at the service desk, handled the situation with remarkable composure and professionalism. His demeanor, integrity, and ability to remain calm under pressure were not only impressive but also humbling. I've known Tony since his time at Irvine Harley-Davidson, and he has always demonstrated strong character and honesty. During this visit, he took the time to carefully document every concern, listened attentively, and provided thoughtful, honest feedback. His words and conduct left a lasting impression and, quite frankly, served as a personal reminder of the importance of self-awareness and respect.
Mitsi was also exceptional throughout the process. My wife and I had concerns regarding a missing key fob that had been promised during the sales process. Mitsi consistently followed through, if she didn't have an immediate answer, she took the initiative to find one, even walking over to the sales department and promptly calling us back with updates. That level of follow-up and accountability does not go unnoticed.
I would also like to acknowledge Hugo from the sales team. In full transparency, I was on my way to another dealership when I stopped in. Hugo's professionalism, product knowledge, and willingness to work with us are the sole reasons I purchased the CVO that day. He is a strong yet fair negotiator and made the entire buying experience worthwhile.
Lastly, I want to recognize Steve, the service technician who worked on my motorcycle. His work can be described in one word: EXCELLENT ! Every issue I brought forward was addressed with precision, and the bike is now performing exactly as a CVO should, that is, smooth, powerful, and refined.
As a professional, a dentist and a past pilot, I operate in environments where precision, attention to detail, and high standards are non-negotiable. I hold myself to those same expectations everyday, and naturally, that carries over into the vehicles I drive and ride. I expect excellence because I demand it of myself! The team at Huntington Beach Harley-Davidson ultimately met those expectations.
In closing, I want to sincerely thank Justin, Tony, Mitsi, Hugo, and Steve for their patience, professionalism, and commitment to delivering a high level of service, even when faced with a demanding and difficult customer.
Their collective effort transformed my experience, and I can now confidently say that I am truly enjoying an exceptional Street Glide CVO.
Thank you again to the entire team. Each individual mentioned on this review is AMAZING! Thank you so much....
Carlos read more