An elderly friend of the family had his checking account at the Aurora, Ohio branch of Huntington. He asked if I would handle his financial affairs for him, so we went to the bank, I gave them my ID, contact information, power of attorney documentation, and filled out their necessary forms. The gentleman passed away, and in his will and trust, he left the remainder of the checking account to me. The lawyer handling the settling of the estate took a copy of the will and trust, along with a copy of the death certificate, and spoke with the bank branch manager. The manager told the lawyer that the bank had no name specified as the beneficiary of the account, and so it didn't matter what the will and trust stated, they would not close the account until it had processed through probate. That was May of 2023. The estate finished processing through probate in January of 2024, and the judge issued a directive to Huntington to release the funds to me. Huntington refused. They said that because I lived outside of the Aurora branch's "footprint", that I would need to supply them with a copy of my ID, a copy of the death certificate, and a detailed, notarized letter explaining why the account should be closed, and to whom the funds should be released. I replied that they should already have a copy of my ID from when I was set up with power of attorney, and the lawyer had given them a copy of the death certificate, and shown them the notarized, detailed copy of the will and trust last year. I asked why those pieces of documentation wouldn't suffice, and asked if they were routinely in the habit of losing or misplacing legal documentation. They did not respond to that, but just reiterated that I needed to supply the information again. I complied and was told that they now had everything they needed to close the account and issue a check. That was three weeks ago now, and I've yet to receive a check. The woman who has been my contact up to this point is no longer responding to my email requests for status updates. I wouldn't use this bank for my personal banking if you paid me. Any banking business that feels they can ignore a court-ordered directive to release funds to the legal owner of those funds is no bank that anyone should want to do business with. If this is an example of their customer service, I don't know how they are still in business. I could say more, but I'm afraid it wouldn't be in keeping with the guidelines that Yelp requires for a review. read more

I have had to deal with this bank for a civic organization that I was treasurer of. Very difficult to deal with. The branch manager would not add me as treasurer because of some documentation (entity) issue from 2002. I was not part of the organization back then. I will never use this bank for my own personal accounts. read more

Overall, a great bank. Tellers and loan officers have always been very nice, helpful, and knowledgeable.