I love this bank. The Solon location and the Streetsboro location are my absolute favorites. The…read moretellers and bankers here are absolutely fantastic. I always feel welcome walking in to make a deposit or exchange coins. The amount of friendliness and kindness exuberated by the people here is bountiful. I have nothing but nice things to say about this location and bank in general!

Friendly tellers, improved hours (now open Sundays). This branch has a drive through ATM but it's…read morein the middle of the parking lot instead of being next to the bank. Usually I only use ATMs (due to several bad experiences in the past) but the few times I've been inside, these bank tellers have been so friendly and professional I might have to rethink that.

Went to this PNC branch to get cash on 2/8/24. Cashier didn't ask if I wanted an envelope and…read moredidn't count out the bills before handing me the $200. Sloppy, lazy or both.

I don't come here often because this branch is very busy. Today was no exception. I was the first…read morecustomer in at the moment, then eight more people were in and out as I waited for my mother-in-law. There were so many questions and customer needs that the tellers were running back and worth. Watching was quite humorous as any busy place can be. The tellers were friendly and patient. Now in November, the sidewalk and parking lot is being worked on to become more handicapped friendly.

If you're looking to buy a home I absolutely recommend Steve Greenwald and his team at Fifth Third…read moreBank. We worked with Steve for over 2 years, going through house after house and every time Steve was there to provide expert knowledge. He made us feel very comfortable throughout the buying process and provided sound financial advice.

The tellers here are always helpful. They say, Hello, and help me with my transactions. When I…read morewant cash I sometimes give them a note with the denominations I need. That's helpful to them. There is a drive-thru for convenience. Getting into the parking lot is tricky the first time. You can drive through the Bob Evan's parking lot. The road behind Bob Evan's also takes you to the bank. This road is the way you want to exit the bank so you can turn left and head to Aurora Road, unless you want to do shopping in the center.

This is the worst customer service I've experienced in a while. I was given wrong numbers to reach…read moremortgage department, twice. I called the numbers listed on website and got recording after recording. Once, The recording asked me to wait, so after being on hold for 5 minutes, the recording interrupted to say try call later and hung up. I'm a business professional, attempting to locate payment from Fifth Third, and cannot even talk to a person. Thankfully I do not personally bank here, nor will I ever recommend anyone else do. Get your stuff in order! You are a BANK, this is 2024, and people are depending on you!