I came in with a concern from my dentist about how the permanent retainer, that Ferris Orthodontics…read moreput on, was done. My dentist was concerned with how it was placed and noted excessive glue on it, which was making it impossible to maintain and keep from plaque buildup. Ferris dismissed the concerns and told me that my dentist was wrong. I've gotten two separate dentists opinions on it, and they both told me the same thing. Ferris Orthodontist continues to tell me that "the two other dentists were wrong and they have done it perfectly" (exact quote). They did not end up offering a solution and I felt like my thoughts and concerns were irrelevant to them. I felt disrespected and disregarded. Definitely not pleased with the service I payed for!

We've been with Ferris Orthodontics for a couple years and really like the care we receive and the…read moreoffice staff. The problem with this orthodontist is trying to get appointments. If you're a working parent whose schedule is difficult and work can't be missed, it's extremely difficult to get an appointment. In addition, they won't let you schedule appointments more than one at a time. It's very frustrating!!

I can't say enough good things about this orthodontist office. The orthodontist explained the…read moreprocess clearly to both us and our child. In my opinion, the shining star of this office is the receptionist -- she is so kind and helpful, truly an asset your team.

We had been going here for a few years and noticed the main dentist kept changing. Our last visit…read morewith Dr. Alfonso we went in for a cleaning and were told two out of 3 of my children have cavities and required caps because the cavity was in between the teeth. I instantly felt like something was not right. We go in every 6 months and have never heard anything before there was no "watch" on the teeth or any insight into how this could have happened other than it's common. No questions about the foods we eat or discussion on how to prevent more in the future. It was which cap do you want and when are you coming back. By the way each cap is over $500. So I decided to get a second opinion. We went to Dominion Pediatric Dentistry and they were amazing! They talked to us about changing out our gummy vitamins because that can cause cavities! They retook X-rays at no charge and couldn't find any cavities. We have a watch on one spot but nothing as bad as requiring a cap. She even spoke to us about a few options to do before a cap that are less invasive. I felt so much better and we will be going to Dominion Pediatric Dentistry going forward!

My kids have been patients here for years, cleanings and check ups are always a breeze with Lacy…read moreand Dr. Wilkerson. We recently had a dental emergency, my son broke off half of his front tooth. They got us in right away to get him all fixed up, it looks good as new! The staff here are always top notch, friendly and knowledgeable and they always call to check on my kids after my procedures.

Highly recommend. I needed to get my daughter in for a check up because she was complaining of her…read moretooth hurting. They got us in same day. We used their In house dental insurance which was affordable and offered great benefits. The office staff is friendly and helpful. Their office was clean. The wait to see the Dr. wasn't long. He came up with a plan right away for care and to schedule future appointments was fast and easy. The Dr. was very sweet and child friendly. My daughter is three and he talked to her the entire time telling her what was coming, but in a way she understood. Great dentist and happy I found them. Location is easy to find and easy to access.

The staff is always so fun and warm. They seemed genuinely excited about the results of the…read moreservice I was getting. Dr. Ferris is amazing and caring!

This place is far above and beyond any other dental/ortho office. The doctors are so knowledgeable…read moreand explain everything. The staff is always so kind and patient. Cannot recommend this place enough!!

I spent a LOT of money here and was treated like a bum. I kept telling the dentist that something…read morewasn't right and she blew me off. They called me up after my last appointment to ask how I was and I told them AGAIN-something wasn't right. The next DAY, I get a letter saying they're dropping me as a client. 5 grand down the drain for a bridge that broke. BAD hygiene practices there AND they tried to pad my bill after every service on a SET price. STAY AWAY.

I am extremely upset about my experience at Complete Dental Studio and feel completely taken…read moreadvantage of. I signed up for their $299 yearly membership, which advertises 2 exams, 2 X-rays, 2 cleanings, and whitening pens. I don't have dental insurance and only needed a routine cleaning, so this seemed like a fair and straightforward option. Even though I had X-rays done last January, they insisted on taking their own because I was a new patient. Fine. I agreed because I just wanted my cleaning. After the X-rays, three different staff members came in saying, "I heard you have questions." I repeatedly said I had no questions -- I was simply waiting for the cleaning I came in for. Finally, the dentist came in and told me they "recommended" a deep cleaning. I explained that I understood their recommendation but was there for a regular cleaning. They then told me they would not provide a regular cleaning at all -- only the deep cleaning. So let me get this straight: I paid for a membership that includes cleanings, sat through an hour of exams and X-rays, and then they refused to provide the actual cleaning I scheduled unless I agreed to a more expensive procedure. To make matters worse, they required payment upfront before services were even provided. That should have been my first red flag. I understand dentists have to make clinical recommendations. But refusing to provide a basic cleaning that is included in the membership -- after collecting payment -- feels misleading and incredibly frustrating. I left without the service I paid for. If you are considering this office, be aware that you may be told you "need" a deep cleaning and that they will not perform a standard cleaning instead, even if that is what you scheduled and paid for. I will not be returning.

Calling to make an appointment was interesting. I guess they have a call center person that answers…read morefor all offices, but for some reason doesn't answer the phone after 3pm even though it says their offices close at 5pm. I've tried calling twice after 3pm and no one answers. I also got about 5 reminders of my appointment leading up to the actual visit. When I walked in, there's a clipboard that says to sign in, so I did that while the girl behind the desk sees me writing my name down. 10 minutes go by without her acknowledging that I signed the clipboard. Not to mention, another patient walks in and another front desk person says "you don't have to sign in, I'll just check you in myself". So I stand in line after them and when it was my turn, I say "I signed in on the clipboard but it doesn't seem like anyone is checking that". She asks me for my name and checks me in. I get called back shortly and Debbie sees that I'm pregnant and says "you're pregnant?" ... so I made this very clear when I called to make the appointment, as well as when I called to confirm the appointment. I also wrote in the online questionnaire about a month in advance. I'm guessing they don't read that because Debbie was surprised. She then asked me if I had medical clearance from my doctor. So I told her, "I was never told I needed anything from my doctor when I called to make my appointment and told them I was pregnant. Also when I filled out the questionnaire, no one called to tell me I needed this. It would've been nice to know since I was at my doctor's office this morning." I ended up sitting in the office for over an hour and ended up not having any work done at all. They kept me waiting until i decided I would just come back for my cleaning and filling. Then Debbie said "your doctor said it'll take up to 24 hours to get the form back". Then why am I still waiting here if you knew that? I'm wondering how long they would've kept me if I kept sitting there without saying anything. When I finally came back for my actual cleaning and made appointments for my family, they will bill EVERYTHING UNDER THE SUN. They didn't even touch my one year old daughter's mouth, and even after insurance, I still had to pay almost $100 for them to just look at her for 2 mins. I understand children can be difficult, but when I got the bill and saw every little thing they billed, I will not be back.

I was charged for the temporary crown and then I was charged for the permanent crown…read more Then my tooth broke off in half. As she was working with another tooth.

First time here. Although the wait was 30+ minutes to get called back, I take the blame for that…read morebecause I gave the front desk the wrong insurance info. Comprehensive exam, Xrays + dental cleaning performed today. Joel, my dental hygienist was very knowledgeable and friendly. Made you feel comfortable throughout the entire visit. He was very gentle throughout the cleaning, and was extra careful around my sensitive tooth. The dentist was able to address my sensitive tooth + TMJ issues. She was very professional and pleasant as well. I recommend this place due to their availability and hours open (Saturdays- yes!), as well as their professional behavior. Scheduling is simple via their website. I have already scheduled my 6-month appt and will continue to use this dentist. Thank you! Second visit here- appointment was at 1:00pm. I wasn't called back until 1:20pm. After my cleaning and XRays, i had to wait an additional 20 minutes to wait for the Dentist to see me because he was in a procedure. A little irritated this time- a cleaning should be no longer than 30 minutes. I was there an hour and a half.

BEWARE - This company is such a scam you can't even leave google reviews unless it's on Google…read moreMaps. I'll be posting my review at every location on Google as well as yelp until I can find an attorney or report them to the better business bureau. I've called more than 20 times trying to resolve a mistake their coordinator Julia messed up on. Jackie is the manager who I've spoke to numerous times but has never reached out to me. My senior father needed an emergency crown replacement and unfortunately this was the place we chose.The Alamo Ranch location to be exact. Not only did the dentist just not know what he was doing, we had to return SEVERAL times because the temporary crown kept falling out (I've had a crown before and my temp NEVER fell out). My Dad has Parkinson's so going back and forth several times was such an inconvenience. Julia gave us a quote and we signed on that amount - they even gave us a discount for paying it in advance. Well a year later - why are we getting a bill saying we owe almost $2000? I called them and no one had any answers for me. After I went in person is finally when I met Jackie and thought she would be professional and helpful. She found out that after insurance ran everything we still owed a balance because initially Julia quoted us for dental insurance coverage not knowing my Dad was clearly using Medicare because that was the insurance information we gave them. Jackie said she would follow up with her leaders and now we just received a bill from COLLECTIONS from a procedure that happened almost 2 years ago now. This establishment is exactly why I will never go to chain dental offices. And apparently they would rather scam customers than be honest.