Hugo Boss' New Cathedral Street location in Manchester city centre really has improved of late since the refurb, the store now looks so much smarter to match the high-end brand it is with a great selection of stuff.
The store did have a good amount of staff, all of them seemed pretty friendly and eager to help which was pretty good. They made sure I received all the information I needed ahead of processing an online return, which was done rather quickly, interestingly they don't have a shipment centre in the UK so all online orders have to be returned to Frankfurt, Germany via UPS (On a national level considering this it's a good job they offer free change of mind returns in-store or via a UPS Parcel Store!)
Opening hours are in line with retail hours nearby and are pretty decent, generally, from 10 am to 8 pm during the week. I also like how they actually allow you to email the store, which you could use to check the stock of an item before you come in. Not many other brands do that, so I do really like it.
The store also has a good selection over two floors and it does have a lift.
The staff also deserve further credit - they are continually great and have been across many visits to the store and have a fantastic knowledge of the entire product range while also be friendly to chat about the product, recommendations or just checking if everything is good, they even managed to do this when the store was busy on a weekend in the run-up to Christmas, and considering how busy this store can get during that time as it is in a pole position right by Exchange Square and New Cathedral Street's Christmas markets that is really impressive.
Of course, the prices are a little pricey but it is a designer brand with quality and style which is often worth paying a little extra for, they do have sale items in the store too with a good saving too which is even more impressive as not many designer brands of this nature offer something like this, the store has something for everyone with knowledgeable staff and an amazing feel to it too, it's got to the stage where I'm struggling anything other than making Hugo Boss' Manchester store the sixth addition to my "5-star club". It is remarkable to see this store progress from a decent "A-OK" store in the city centre, to my favourite store in the city centre since I last reviewed this place in what originally marked my 1500th review back in July 2017. read more