I saw Dr. Graham because I was having pain in both shoulders which had developed suddenly. I had…read morenot experienced an injury. He x-rayed the shoulders and said it was severe arthritis. He gave me a steroid injection in both shoulders and I was given another appointment in three months. I was not given any information about how to manage the pain if the shots didnt work or whether I should restrict use. The shots did not cause any reduction of the pain.

Subject: Request for Review of Orthopedic Care Provided by Dr. Graham…read more To Whom It May Concern, I am writing to request a formal review of the care I received from Dr. Graham during my recent appointment for a newly diagnosed spiral fracture of the third metacarpal. At the time of the visit, I was wearing a temporary splint placed by urgent care and was experiencing pain and swelling. I informed Dr. Graham that I did not feel the splint was fitting properly and asked for guidance regarding appropriate immobilization. I was told that the splint "looked fine." When I expressed continued concern, I was advised to purchase a brace from Amazon and to work on making a fist so that my hand would not become stiff. I was not provided with a specific recommendation regarding the type of brace that should be used, nor was I given detailed instructions regarding activity restrictions or warning signs to monitor. Most concerning, I was instructed to return in four months. I specifically asked whether the intended follow-up interval was four weeks, and I was informed that it was indeed four months. A four-month follow-up appointment was subsequently scheduled. As a healthcare professional myself, I understand the importance of preventing stiffness and promoting recovery. However, I left the appointment feeling dismissed and without clear guidance regarding the management of an acute fracture. My concerns were not adequately addressed, and I remain troubled by the absence of earlier follow-up or imaging to evaluate healing and alignment. I respectfully request that this encounter be reviewed and that I be provided with clarification regarding the rationale for the treatment plan and follow-up interval. My purpose in submitting this concern is to advocate for clear communication, appropriate patient education, and high-quality care for all patients. Sincerely, Lakeisha Simmons, RN

I've been to what felt like every orthopedic office in Jacksonville, walking out each time with…read moreanswers but no comfort. Here, it was different. The service was exceptional--friendly faces, professional hands, and something harder to measure: genuine care. They listened, really listened, and in doing so reminded me that healing starts with being heard. For the first time in a long while, I didn't just feel treated with surgery --I felt cared for.

Knee Replacement…read more Outstanding professional, highly dedicated, organized, competent, quality doctors, nurses, physical therapists, the specialist who prepared my leg, and all of the front desk technicians are superb. The quality care and reassuring communication helped me tremendously. I'd like to specifically thank Dr. Phillip Bell who performed the surgery, the nurses, anesthesiologist, and everyone else at JOI Baptist South for taking such good care of me before, during, and after surgery. My knee range of motion has improved dramatically the previous 5 days and is currently at 115 degrees. No more walker or cane and I just walked a mile today. It's been 5 weeks since the knee replacement. I have a new lease on life! Thank you very much. Sincerely, Richard

I suffered with a horrible Left hip that was improperly operated on when I was born my whole life…read moreno one would ever try to fix it. I must've asked 100 surgeons.. when HEEKIN saw it he said no problem. I was up and walking in three days and I've never felt better no limp. It's amazing. They have completely changed my life. I love to walk dance. It's wonderful. I would do anything for this place and recommended to absolutely anyone!!!!!

I don't know if I would recommend Heekin. I went in with knee issues last year. While everyone…read moreis personable and friendly, I can't say the staff has taken a proactive, "let's solve your issues with your knees and improve your lifestyle" kind of attitude. I was diagnosed and have received underwhelming care and attention. Today, I went in for a 5th visit. I'm asked by the staff and doctor if I came in for a shot. I say, "Sure." Then, when I see the PA, I ask again about what are my options and plans for further knee solutions instead of just a shot? She has to look at my chart and leaves. Deja Vu, this is what happened during my last visit. *Maybe looking at my chart and being somewhat familiar with my situation after being a client for over a year would be nice and make me feel as if I have a doctor who is involved. Anyways, we talk. I figure out I'll need to keep up with physical therapy. It's a sensible prognosis. I'm sad though because I feel as though I don't have the support I need. I have friends who are clients of JOI and they are being supported and taken care of with shots, plans, and check-ins every step of the way. They have returned to their tennis team while I have not. I've read the other reviews and am glad others have had a great experience. Perhaps if I was getting surgery, I would get more service.

So far my review is I was impressed. I'm in Florida from out of state and my shoulder is acting up…read moreafter a whole lot of helping people move the last couple weeks. I finally googled an orthopedic walk-in as we have them at home and I didn't want to get the flu or something else from a standard walk in. I called their number to see if the office close to me had walk in hours and they said no only Manderin office so they took my info to make a patient record for me and I drove over. Got there about 11:15 and they let me know Dr Brown was also seeing scheduled patients so it probably wouldn't be until 1 that I saw him. No problem I had expected a longer wait. They took X-rays right away and then someone did intake on me and back to the lobby I went to wait. About 1230 got called back to the room and he came in about 5 min later. He did some tests on my range of motion and suggested PT two times a week and to heat it and maybe take some Tylenol or Advil. If the pt doesn't improve the situation then they scheduled a follow up with a dr close to my place for 5 weeks out. Still waiting on the call to schedule PT about 15 hours later. Will update the review if I have any issues scheduling that!

Maybe I went on a bad day, but I had an appointment at 2:15p and didn't see the doctor until…read more3:40-3:45ish. I had overheard that he was running about 45 minutes behind from other patients who came in after me and that was really unacceptable. I'm not sure what happened during the day but when he did see me I didn't feel rushed. He took the time to listen to me and examine my thumb to see if there was something wrong with it. I was fitted with a brace, prescribed some NSAIDS, and have a follow-up appointment set for a few weeks away. I'm not sure that I want to come back to this location though. I'll see how my thumb does.

Care team is always professional and courteous. Dr Foltz…read moreis very knowledgeable, experienced, and helps and has empathy for his patients. The surgery center is clean and work together as a well oiled machine. The appt office are bothhelpful and sweet as can be-never had a prob. The other perk...an amazing coffee/hot chocolate machine. Haahaa

The ladies here are polite and patient. Ernie comes here for his pain issues. He will get treatment…read morefor his neck this visit. While I am waiting, I fixed a cup of cappuccino. I had a hard time deciding on what to get-so many choices. If you're coming here, leave early, as it is located in a very busy area. Pros:the coffee machine! Staff was great. Clean office. Cons:none Recommend? Heck yeah!

My general practitioner sent me to this location of Brooks rehab rehabilitation after discovering…read morethat somehow I had bursitis, tendinitis, and arthritis in both my shoulders and biceps. Following further evaluation by the physical therapist, Rachel Jeffries, that was assigned to my case... I began rehab three days a week for 12 weeks. I was assigned at home exercise exercises and stretches to do as well as see the therapist three days a week in the office. You would think that the exercises and stretches that you were doing to heal your body become easier overtime, but for me, the exact opposite happened. This is not doing anything wrong. It is because I was pushing myself too hard! Rachel was a wonderful PT! Very knowledgeable and very caring in what she was trying to heal and teach me how to heal myself! She was meticulous while determining the range of motion that was increased through her help and also in researching ways that I could continue to improve while at home! While I was under the care of Brooks rehab, I never once walked into my sessions to see that they were overbooked or understaffed! Each patient received personal one-on-one care from their therapist! Rachel was always attentive and ready to correct anything I was doing incorrectly or that could be detrimental to my healing! After 12 weeks, I was released to go back to work with good improvement in both shoulders and my biceps, but not long after I returned to work I had to have rotator cuff surgery on both of my shoulders! Post surgery I absolutely would've returned to Brooks rehab, but I took the easy way out and used the physical therapy team that was attached to my doctor's office at the hospital! Either way, I would highly recommend the team at Brooks Rehab! They provided some of the best physical therapy care that I have ever received!

While I appreciated the care I received while I was there, I did not appreciate the physical…read moretherapist calling out sick almost weekly and not being paired with another therapist to cover for her. They made me totally reschedule. Also, I had to get my doctor to sign off on the therapy within 30 days, and the therapist didn't send the paperwork to him until the week before my 30 days were up, and that was at my reminding her. Today when my therapist called in sick again, I was told I could not reschedule due to my doctor not signing their papers. I told them it's not mine or my doctor's fault, it's the therapist and Brooks for not getting him the paperwork in a timely manner. My doctor even told me in person he would sign it, but hadn't received their paperwork. I am now in limbo, without a therapist, because they won't reschedule me until they get the signed order. I will not be going back.