In purchasing our new home, the seller had chosen Escrow Professionals as the escrow agent. We had…read moreno idea how fortunate we were to have Pam Deschuymere at Escrow Professionals as the escrow agent handling the transaction. Pam was at every step of the way polite, patient, professional. friendly, knowledgeable, helpful, and accessible. We had a few hiccups in the process of our purchase and Pam went literally above and beyond the scope of her responsibilities in assisting us to work through them. She always took time to patiently explain every aspect of the transaction process. She was always available to answer our many questions. On more than one occasion I told Pam that the only downside of dealing with her was that she spoiled us for everyone else we had to deal with. We could not have wanted a more pleasant, helpful escrow agent. It is with pleasure and without hesitation that I highly recommend Pam Deschuymere at Escrow Professionals.

Warning!!!! Stay away!!! The worst experience over 20 years…read moreof buying and selling in the area. The do lie, make lots of mistakes, argue to get it fixed, and simply don't care to do the work. There is a lot of Extra fees they add after the estimate they originally provide!!!! ( $150 e-docusigh archive Escrow by law is required to do, but they want you to pay for it) et.c. The Escrow office Pam Deschuymere didn't care to read the purchase agreement, just did split all the fees 50/50 in between the buyer and the seller. We were shocked to see that kind of mistakes, then more mistakes ... Then she even left the office and we were not informed, just waisted the time waiting. I am guessing there is a reason why Pam had to quit at this office. Another officer took over, kept lying to everyone involved in the purchase till we reached out to the BIA and receive the proove from BIA that Nothing was submitted and we lost another month. As of now the escrow been going over 3 ( three) months, and they just submitted the doc's to BIA, even though promised it was done a month ago. We should have just go the another escrow and could get it all done by now instead of wasting another month due to Beatrice promise/ lie that all submitted. Does it get any worse? I would Not use them even for three. They probably only for the clients who has no knowledge on the Escrow process & fees and can be easily tricked by Escrow professionals :(

Title: Complaint Regarding Unprofessional Representation by Kimberely Kelly, Real Estate Agent in…read moreLa Quinta I am writing to share my disappointing experience with Kimberely Kelly, a real estate agent and broker in La Quinta, in the hopes that others will avoid similar issues. My partner and I found a property ourselves on Zillow and, after attending the open house, agreed to work with Kimberely to purchase it. From the outset, Kimberely was reluctant to write an offer at the price we were comfortable with and insisted on including the furniture as a separate cash offer. She did not prepare a counteroffer for our review and failed to properly complete the paperwork required by the California Real Estate Board. Instead, she tried to pressure us with comments like, "If you look at what you are paying at $820,000 just for the house, it's a deal... Then you are getting furniture thrown in... plus a good location for the property, and the rental setup. We have only been listed 40 days. Average DOM is 65 right now, and we'll do a price reduction this next week if we can't put this together, now that I know she'll take so much less!" This approach felt like an attempt to scare us into accepting her terms as a dual agent and was highly unprofessional. Kimberely also agreed to accept a reduced commission to benefit the seller's proceeds, despite La Quinta Cove's record listings and a slow market. Having purchased over 30 properties between us, my partner and I can say with certainty that this was the worst representation we have ever encountered. We have extensive email and text documentation to support our claims. To make matters worse, Kimberely failed to include the pool in the home warranty plan, leaving repairs uncovered. When we brought this to the broker's attention, we were told it was our responsibility to catch her mistake in the insurance policy. As a closing gift, Kimberely spent $200 on two used loungers with blue cushions that stained clothes and skin, and we had to throw them away. Repeated attempts to contact Kimberely via text about these issues have gone unanswered, further demonstrating her lack of professionalism and responsibility. I am forwarding this complaint to the California Real Estate Board and will be pursuing reimbursement through small claims court. In summary, I cannot recommend Kimberely Kelly. Our experience was frustrating and costly. Don't waste your time--work with someone who values their clients and provides the professional service you deserve.

I usually do not write reviews, but this is something I have to commend Steve Enlow and Desert…read moreSands Realty for! We have worked with Steve for both the purchase and sale of numerous homes. He always goes above and beyond for us and treats us as respected friends and clients. After about a year in our current home in La Quinta, our AC unit was acting up. We reached out to home warranty, and they were not going to cover the piece we needed. I called Steve, and he immediately went to work for us and reached out to he home warranty company personally. Because of Steve's due diligence, we have working AC! Thank you, Steve. You always deliver above and beyond customer service! I would recommend Steve and Desert Sands Realty to anybody.

I can't say enough about how thankful we are that we found and chose Jorge as our Real Estate…read moreAgent. He is reliable, honest and extremely knowledgeable. When we had questions, he had or found answers. He was available to us when we needed him and he worked through a number of issues with a positive attitude. We would wholeheartedly recommend Jorge!

I can't say enough about this agent! He got the deal done fast and represented us better than our…read morelast two Realtors. Very thorough, professional and always available when needed.

I want to commend 2 agents Kristen Van Meter and Jean Renaker. They marketed my condo perfectly…read moreand it sold almost immediately. They are detailed, kept me on the ball as to what I needed to do, and were always available by phone or text. Turned out to be a simple process. Thank you ladies for your help!

My wife and I lived in LA. and wanted to move out to Palm Desert. So we got Mark Wasserman's name…read morefrom a friend. Wow, what a great guy. We spent a couple days together looking for homes and I suggested that he sell our condo in LA. Mark was perfect. He introduced us to one of the number one real estate agents in Los Angeles who helped us sell our home. Mark's incredibly professional personable and just an all-around great guy. My wife and I enjoyed every moment that we had with him. I'm not so sure he was so happy with us because he showed us a lot of homes and then we finally hit the one that we loved. Mark was very patient it was never a problem whatever you need that's what he kept telling me whatever you need. and now he's my 24 hour concierge he's helped me find Electrician's, a pool landscaper, and honestly has just become a great friend. We thank you again Mark and we wish you all the best.

I would actually prefer to give 0 stars but unfortunately, I have to give a minimum rating of 1…read more Which is also how I would classify this persons work ethic, follow through and integrity towards his professional obligations. As you can read below in our texts he first tells me to simply put whatever will make the signer actually sign the document regardless of what is acceptable and what does not cloud the title. Its amazing to me that this person can as you can read in the images simply claim he no longer has a fiduciary obligation to the situation. If they had done their job properly and recorded the reconveyance then none of this ridiculousness would have had to have taken place. Its really sad that the title of our property has been clouded after being paid off for five plus years and simply attempting to get it cleared up as it was his job to do, apparently those parts of the law do not pertain to him, so yup you can read our conversation in full. Especially since he refuses to answer the phone like an adult and will only text.

John Cyr was absolutely amazing for us when buying our first home. He is very easy going and…read morepersonable, genuinely feels like a lifelong friend. I'm not exactly sure what all being a realtor entails, but he was there for us every step of the way and was very attentive. He has extensive knowledge and experience in the industry and knows how to put it to good use. He thoroughly investigated some issues we were having with the home we were under contract for without us even asking him to do so. When researching other properties for us, he only showed us properties around the price we wanted to pay knowing we could afford much more. I strongly feel he put our best interests first and didn't try to get us to look at more expensive properties. In the end he was able to negotiate a very good deal for us and I just can't thank him enough for everything. As a first time buyer and all the stress and anxiety that comes with the process, John made th e whole experience much more comfortable. I wish him the best and feel very lucky to have been linked up with him and his team.

I first met John Marshall, when he rented the landlord for my store. He made the lease work and…read moremade it fair. Now that I am looking to buy my own building, I have called upon John. His responsiveness and knowledge of Palm Desert is amazing. He has been working in local real estate since the 1970s and he knows the city cold. When he didn't know the answer to a particular issue, he didn't fake an answer. Each time he got back to me within a couple of days with valuable information. There are a lot of fly by night types in the Real Estate business, who just want to make any deal they can. John Marshall is a pro, who wants to help me make the right deal. I have great confidence and trust in him and recommend him, without reservation.

We are located in a commercial building on El Paseo and had a property manager for several years…read morethat was sold to another company. We were lost until we found Baxley Properties. Matt and his team are so helpful and responsive and our building has been going through quite a few issues due to a fire over a year ago as well as ongoing homeless issues. Pam, Donna and Cindy either pick up the phone or get back to us timely and we appreciate that type of team having our back. Whatever type of help we need they have the answer on how to get help or they have someone over very quickly to fix or clean up. They are very experienced and courteous and pleasure to work with!

There is no doubt that Albert Management is an effective management company for HOAs. We recently…read moreleft DRM for Albert and couldn't be happier. Speaking as the president of our HOA, our homeowners are seeing quick responses from Albert when they call with questions or concerns and our board is benefiting from quality guidance and competent advice. The difference for us is that Albert is local and seems to be more vested in ensuring that our homeowners receive quality help and assistance. Since going to Albert, we have been able to lower our HOA fees and more importantly, hire quality contractors who appear to work more closely with our Board and provide quality service.

I am a homeowner and it is impossible to reach them by phone…read more I have left messages three days in a row and no one returns my calls.

Our A/C stopped working in the afternoon, with 108 degree temps. I submitted a maintenance request…read moreand called All County maintenance at 4:30 pm. I followed up with a call and the maintenance Rep was right on it! He contacted the repair company, Frosty's A/C right away. They came out that evening and by the next day around noon, the part had been installed and the A/C was working again! Thank you SO much for expediting my service request. You ARE the best!!!

Great service very polite and helpful on every question we had about the property..........read more