Disappointed 18 year customer. I have been a previously…read moresatisfied long time customer of HE Neumann, but that all changed in December of 2025. I had routine maintenance on my 2 year old Carrier furnace and afterward, it would not work. This became a two month headache of failed attempts to diagnose the problem, freezing cold nights trying to sleep, an expensive bill for all of the unproductive service calls and mostly a deep impression of indifference on the part of the company. Perhaps they are so big now that a residential customer is unimportant. Their claim of 100% customer satisfaction guaranteed was no part of our experience. Aside from one individual who attempted to help us, management has been silent and indifferent. This company feels just like every other company these days who has outgrown their need to listen to and help a customer. I will pay our expensive bill that took two months to generate before a solution was found and even then it is not conclusive that the AC will work in the spring. Please if you are looking for a heating and cooling company, consider this experience of ours. Sadly this company does not focus on customer service as they once did, we are extremely disappointed. Jamie Braunlich Wheeling, WV

H E Neumann has been around for a long time. Three generations of my family will call no one else…read more We even have their name and phone number on the furnace. My mom died 12 years ago, and wanted to make sure I knew who to call! Thanks, Mom, and thanks H E Neumann.

I have had the A.E. Pelley Company repair several items and also referred them to my daughter & her…read morehusband on projects they have had. We have found them to do exceptional work. From scheduling with the very professional secretary and consulting with the owner on one job ~ we couldn't have found anyone better. Thank You A.E. Pelley, Wheeling, WV is fortunate to have such a very good Plumbing and Heating Company. LG, St. Clairsville, Ohio

Owner called me (as requested) to go over an issue that occurred at my property. He made the poor…read moredecision of calling me while the employee that I had an issue with l, was also on the phone. Then when the employee was confronted of the situation he started screaming and being very unprofessional all while I (the customer) could over hear. This company left my bathroom a complete sh** show. There was fecal matter everywhere. On the walls, floor, etc. tho this job does entail a certain amount of "mess". What mess  was left was completely unacceptable. The owners justification of his employees outburst and unprofessionalism was completely out of line. You didn't just lose one customer, you lost respect as a business owner, and I will make sure that everybody that has issues with their plumbing  seeks another business. -- Derik Board

They replaced my furnace and air conditioner after the flood. Everyone was great and the prices…read morefair. They did a great job and cleaned up everything. At the end of the day on Friday four trucks showed up to help them finish up since the city of Wheeling made them put the air conditioner 11 ft. off the ground but they got it up there. Would definitely recommend.

Our heat pump fan quit working during the negative temps. I called Wheeling Heating and Cooling on…read moreChristmas Eve and they made time for us on their already busy schedule to come and fix our heat. We are so appreciative and thankful for this amazing company to make that extra time to keep us warm during the negative temps. Thank you so much. WHC! You have a customer for life.

Did not complete / provide results of the full house electrical inspection as requested…read more Quoted me 450$ as the max for the entire job then charged 500$ but didn't complete an inspection just a few fixes of electrical outlets. The electrical fixes competed were fine. But not worth 500$ I thought I was paying for An electrical inspection.

Very reliable company, he explained everything clearly. Very reliable and answered promptly to my…read morecall. Knowledge in his work and experience. Will recommend this company's service.

Terrible! Nothing but problems since install. Owner refuses to admit their fault. Secretary was…read moreunbelievably rude and unhelpful. Do not recommend!

I have been so impressed with the service that this company has offered. They have been…read moreprofessional, kind and diligent on making sure that all issues have been taken care of. I am so grateful for their proactivity on taking care of our home!

They came gave me a quote on the spot stood by there price, and got the job done faster than…read moreexpected. Will be using them again for my electrical needs.

On time, professional, and did a great job. Fair price too! Highly recommend!…read more Very friendly, and cleaned up after his work space. In a world of so-so handyman, he is a shining star. Found him on Yelp, and will definitely call again.

great company there plumbing work is top of the line with samw day service and very skilled workersread more

I called to get an estimate to have a roof put over an existing handicap ramp and it took them 3 or…read more4 weeks to show up. Then she said that she would write it up and send it to me and I hadn't received anything from her. I called back and she said that they had to do it a different way than they had figured.I still haven't received the estimate or heard from them and it has been 2 or 3 weeks. I wouldn't recommend this company to anyone.

Their honest hard workers want satisfy customers stay in business their very friendly and in good…read morelocation their great for community

I hired them to remodel a bathroom and put up some paneling in my bar room. The bathroom is not…read morefinished. The new shower curtain is in the corner .I have the extra paneling and wood still on my back porch and in my livingroom. So now I have to find someone to help me move it. They are about getting the most amount of money for the least amount of work The only time I saw Thomas was when he was collecting money and telling me what was NOT included in the price like a finished bathroom or cleaning up the extra materials.