DO NOT RECOMMEND!! Unprofessional, unaccountable, poor communication and sketchy!
My fiancé called them a few weeks ago when we lost power and was told that it was an issue with our breaker. He explained what we thought was wrong which was that our main breaker blew. The woman advised that they would send someone out when someone became available. Shortly after that, I asked my fiancé if they did free estimates, but he failed to ask so he called back. The woman said the guy was on his way and they did give free estimates. When the guy got here, all he did was test the main breaker and told my fiancé that he would not give a free estimate, but instead it was time and material job so we were either hiring him or we weren't. Not knowing what we were getting into, we declined the services. Still, no fees were discussed over the phone or in person.
Today we got a bill in the mail for $101.90 for a one hour service call and mileage. We called because the guy literally did nothing, especially compared to the guy who came after that from TS Electric, tested the breaker box, junction box, meter box, and outside ground wires AND gave us a FREE estimate. He said that they do free estimates, but claimed that they do not do free estimates for that type of job. Mind you, when my fiancé called the second time, before the electrician arrived at our house and asked about the free estimate, they were well aware of what "type" of job it was.
He repeated the same excuse multiple times and claimed that they had to pay their guy for coming out, but they never once communicated any fees over the phone or in person. He also never once answered why it was communicated to us that they would give a free estimate just to come out, refuse to give a free estimate and charge us for doing nothing. read more