After a bad experience at a local Seattle area dealer, walking out 5 hours later at signing when…read morepromises were not kept, I sent an inquiry to Cascade for a 2017 Kia Sedona. I heard from the dealer the next day. Carlos knew I had a lot of questions, so he sat in the van to call me back and answer everything about the Sedona in real time. He arranged a talk with warranty when I had questions. He let me have time to think about it, talk to my spouse and I didn't have to walk into the dealer and wait around all day as I did a few days before. The price on the van was more than fair and significantly better than I had seen elsewhere. We decided to call Carlos and let him know we were ready to move forward. After emailing in the credit app, Carlos called back with the financing details and then upon approval, arranged the paperwork. He even offered to deliver the car to us at no cost. Ted from finance called me the next day to go over the numbers and terms and verify all the information. The numbers came out as they should, no surprises and everything Carlos promised was in the paperwork. The price was great and I didn't need to even haggle. It was a relief. We decided to come in the dealer the next day, honestly still nervous things were not as easy as they seemed. . Everything was exactly as they said, and we spent a maximum of 15 min in the dealership. Buying every vehicle should always be this easy. Though they are a solid 2 hours from our house, it was worth it. It is the first time I left a dealer and really felt good about the entire experience. I am now glad my first van fell through. I paid 3800 less for the whole transaction and the van had 6.5K less miles. We will be back for all our vehicle purchasing. Honestly, best car transaction in 30 yrs. Thanks Cascade and Carlos for redefining the car experience and saving me from anymore misery. I really appreciate it. You guys are the best.

Not a good place to trade your car in full stop . You might get auction price. It just seemed that…read moreit is all about cascade chevrolet.

Everyone who helped us at Sangster was amazing. We made a deal over the phone & drove over 300…read moremiles from Oregon. The pickup had a couple small issues & the crew made it right & really hit it out of the park for us. Special thanks to Johnny & Rachel for their friendly help!

Professional, excellent , total white glove service and they delivered our new truck ! Highly…read morerecommend !

I'm always a bit nervous about car dealerships. My daughter was looking for her first car. They…read morewere easy to work with and did not push us at all. I really appreciated that. What made this car dealership stand out was 2 days later, my daughter's car battery died. They not only replaced the battery for free but drove her to her workplace and then when the car was finished, they drove the car to her workplace and gave her the key. They went above what was expected and we really appreciated it.

We absolutely love this dealership. We have gotten two…read morevehicles from them. We traveled 2 hours to come here. They are so easy to deal with from start to finish. The staff are knowledgeable, and are Not a high pressure group. The cars we have bought through them have been amazing. I am enjoying my new Mazda.

did not add on extras to nickel and dime honestly did the…read morework and did it right without making me wonder if it was all good They did not upsale to make more money off me which was appreciated Wanted to know codes and honestly what was wrong and reccomended future fixes without pressure and they could have been a bit more concise with that info as they did not let me know if there were concerns yet I felt I wanted to know and forgot to ask twice

Midvalley Automotive gave me a timely diagnostic and gave the estimated labor hours along with the…read moretotal cost for my repair. They were very good with communication via phone calls, updating me on what they found, when they could have parts in, and when it was going to be done. About a week after I picked up my vehicle, the front desk gave me a call to ensure I was satisfied and asked if everything was working correctly, they offered to fix if not. I will be taking my vehicles to midvalley from now on.

Buyers beware. I purchased it 2013 Scion from them before I got the title or plates the motor had a…read moreknock and was no good. When you pay $9,000 for a car it should last more than 3 weeks everything that comes out of their mouth is a lie

Went to test out a $36k two year old vehicle, and the sunroof didn't work. Had a shock/strut that…read moremade a popping noise and had dirty oil with the oil change light on when we went for a test drive. Salesman said they'd put it in the agreement to fix those things if we bought it, but those things should already have been done and fixed regardless. Gave us the ick and so we went to a different dealership to get great service. Hope they see this and start doing maintenance on their vehicles before selling them.

My 2012 Jeep Grand Cherokee failed near Orondo on a Saturday afternoon. I live in Puyallup and,…read morewithout knowledge of the surrounding service options, I looked up Jeep service in Wenatchee. After a phone call where I was told service was closed until Monday morning but could use the drop-off service, I had the vehicle towed to Town Chrysler. I left a brief note stating the basic issue and the keys, with a promise to call and answer questions. I was contacted before I could call and was promised a rough diagnosis later that day. As promised, I was contacted that afternoon. Bent pushrods, probably a timing chain failure. We agreed on a engine replacement. Expected time for the new engine was 5 days; they had it in 3. Installation and checkout took about a week and a half. They were very thorough and kept me informed along the way. My service rep, Doug, was extremely friendly and knowledgeable. Overall, a great experience for an out-of-towner.

They have had my truck in their service department for 6 weeks, (warrenty work) they've tried to…read morefix it 4 times and then call me and say they thought they fixed it but didnt. They still are holding my truck, the GM Clayton Walker told me he wont do anything about it and the service manager Matt wont answer the phone. Or call back. The owner at dodge and town toyota Tony told me to get an attourney and do something about it.

Easy to schedule an appointment and excellent customer service upon arrival. Thank you for keeping…read moreour vehicle in great shape!

I have known the owner of this shop for decades - Eugen Capusan - he always has taken a lot pride…read morein his work. His prices are fair and his work is excellent. Tell him Liviu sent you :)

Found exactly the car I wanted and received exceptional service through the process. I worked with…read moreLeon Comeau, who is the most knowledgeable person I've ever met in all things Subaru. He showed me features that I had no idea existed, and provided tips and tricks for maximizing the benefits of the Costco Auto Buying Program. He followed up timely and supportively after my purchase. Nothing about the process felt high pressure or unclear. This was the best car buying experience I've had to date!

Great for Subaru service but not so great for trading in your car. Through my experience you can…read moreexpect below auction price on your trade. I also think most of the people are friendly but just a bad place to trade in your car. Just my experience. full stop