Today my mother, my cousin and I checked out sales at The Bay in the Southcentre. There were many and it seemed like a cyclone had hit many of the departments because a lot of the sales merchandise were on the floor or scattered on the tables.
It was also very confusing, what were the sale prices? Was it 50% of the sales price, original price, not so original price?
It was also very difficult to find someone around to assist us. We are however very patient and determined shoppers, we kept our finds with us until we could find somebody and when we did they were always so eager to help us.
Tons of sales today, so there was a line up at most of the tills, and cashiers were always being interrupted by customers asking where all the sales attendants were. The cashier confided in me saying that all employees hired were attending to customers at tills and that because of the shortage of staff it was hard to keep up with store maintenance and customer service.
Does The Bay need to hire more people? I have had problems at other Bay Stores I assume because of this, trying to find an attendant is hard but when I do find one they have always given me excellent customer service.
The Bay has been around for years, my family has shopped here for decades, we continue to be diehard fans, and although service can be sparse at these times they do make up for it in product, great sales when they do have them and super selection. And when I have encountered staff they have been consistently down to earth and especially helpful. read more
