1. Huddlle Device Repair

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Pocatello, ID

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Huddlle Device Repair

3.0 (2 reviews)
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Batteries Plus

Batteries Plus

(3 reviews)

I purchased a battery in December 2021 with a 5-year warranty. In October 2026, it began having…read moreissues, so I brought it into the store. I was told the store does not handle warranty claims directly and that everything must go through a third-party warranty company. The employee repeatedly emphasized how difficult it is to get a replacement approved and that the process could take 4-6 weeks. Only after I specifically asked about a loaner battery did they mention it might be an option. The employee then offered me a used core-charge battery that was already swollen and dated four years earlier. I requested that a manager contact me, but that follow-up was a complete waste of time. I understand the need to fully charge and test the battery. What I do not accept is being forced through a warranty company that, according to the store employee, will look for any reason to deny the claim and will take 4-6 weeks. The manager later claimed the same process only takes 1-2 weeks--an inconsistency that only adds to the frustration. Had I been informed at the time of purchase that warranty claims would later be handled this way, I would have made a different decision. The employee even admitted the process had changed since I bought the battery. Offering no usable loaner while this drawn-out process plays out is unacceptable. I paid for what was presented as their best battery and received poor product performance followed by even poorer customer service.

I would give them 0 stars if I could. I called in to schedule a screen replacement for my iPhone…read more16, they didn't have an Apple OEM screen available and said they would have to order it, but they had the screen in a different brand that was identical to the Apple OEM model. So I agreed on the off brand to get the screen fixed. They initially told me it could take 3 hours, they had my phone all day, over 6 hours on the repair. Then I get my phone and the face recognition didn't work and the buttons are off considerably. My phone is worse off than it was before. This place is a joke, don't waste your money here.

Huddlle Device Repair - electronicsrepair - Updated October 2026

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