Service Department is OUTSTANDING! Nick Donley was the service writer who took in my car. I…read morepretty much left it up to him to tell me what it needed for its 6 months service/winterizing. He changed the oil, topped off the fluids, and rotated and aired the tires. He did not try to sell me anything else! I appreciate that. (By contrast a woman service writer at Auffleberg in Belleville, IL tried to sell me a 'freon change' on a one year old car.)

Horrible service and workmanship and incompetence. Nick is a complete idiot. No return call back…read morefrom the service manager.

by far the worst experience in my life. cars are junk . you get the run around. don't waste your…read moremoney or time save your money work on you credit and go elsewhere. we bought this car feb 12 and has been in the shop sever times. it's still wont pass an inspection. just a horrible experience there's no way this can be legal. it's predatory lending .

We were told when we bought our car from Car-Mart that the tires that were on the vehicle were all…read morenew. Within weeks of each other, my wife has been headed to work and had two tires blow out on her, and Car-Mart refuses to do anything about it. They also told us when we bought the car that they needed to fix a headlight and change the air filter. Come to find out, a connector is messed up in the head light and keeps blowing the bulbs we put in, and the "forgot" to put an air filter in the car at all. We keep having issues with our vehicle and car mart refuses to acknowledge their part in it.

My rating is completely based on the behavior of the service manager. He is completely rude and…read morebased on his interaction has no business being in that position. He also cost his company money by his "dealing with customers" attitude. Doesn't matter if the customer is female or male, you don't treat them as if they are ignorant and pull a Macho Man Neanderthal bit on them. If I am ever in a position that I would have to go to Kia again, if will NOT be Auffenberg Kia.I will, however, highly compliment Christina, (I believe is her name) in the front office, for her professionalism and trying to help diffuse the awkward situation. Especially after a cellphone was thrown against the wall.

I live far from any dealership, so started calling around, hoping to find the right minivan at the…read moreright price before driving 3ish hours round trip. Everyone pressured me to come in, apparently not caring about the distance I'd have to travel. Dealerships were very reluctant to give me pricing info, too, assuming I just wanted to play one dealership off the others. All I wanted was the right number on the right car, then I'd be there. Coye called me Friday night and listened to what I was looking for -- a Sedona with leather interior, which is standard on the EX. But I was also price sensitive. So she proposed an excellent price on a Sedona LX that happened to have the leather interior upgrade, finding a way to get me to the magic number. Coye's communication was prompt, and she delivered on the pricing once I arrived the next day. Her estimate on the trade in value of my old car was accurate too. No tricks! Very much appreciated. Plus, the financing wasn't a long, drawn out, high pressure process. I said "no thanks" once, and it was done!

Dani is amazing, and so kind. deff should check her out!! i LOVED her attitude. she also is very…read morehelpful

I bought a new GMC truck actually back in STL and just recently moved to the area, I was due for an…read moreoil change and had asked if I could go closest to my house since now that dealership is well over 2 hours where I had bought my truck. I was told yes... in searching for the closest dealership, I came across Frank Leta and I was worried to even go there since they had a 1.5 star rating, however I took the chance and so glad I did... EVERYONE was so helpful and nice and anyone who made eye contact with me was saying "good morning, how are you" My service consultant, Victoria was WONDERFUL!!! I feel like everyone went above and bend to ensure while waiting I was comfortable and asked if I need anything to drink or a snack. Place was clean, organized, staff was friendly and nice.... they deserve nothing but 5 STARS!!!!

Check your warranty!! The want almost $150 to look at 1month old CRV with 1,700 moles on it ...not…read morewhat I call good services. Now we may half to drive to St,Louis for oil changes...and service..( Don't Buy Here)

I had great customer service from Gabriel. He was very courteous and helpful regarding the issues…read morewith my car. Thank you.

False advertise. Definitely not a buy here pay here, work with all credit. BS Ran my credit report…read more5 times and 3 of those were 3rd party that didn't have permission to run my credit report. Zach Cape location

For the love of God and all things holy.... STAY AWAY!!!!!…read more Horrible business!!!!!! Still waiting for a title from Mar. They suck, I want to trade the POS and can't bc I don't have a title!!!!!!!!!!!!!! One star, only because I HAD TO PICK ONE!

I am very upset with the salesman I had at this dealership. I was shopping online for the vehicle I…read morewanted and I found a dealership that had it while in Ethan's office! Ethan Clubbs assured me if I wanted 0% financing, the powerhouse price the other dealership was offering wouldn't qualify for it. He said all dealerships had the same deals. I spoke to the other dealership today. It does qualify! I l could have had the colors I wanted for $3000 less! Plus more features! I also didn't get the lifetime warranty because I put my truck in an LLC. Joe, in finance, assured me their price was the best they could do. The truck already had 2835 miles on it and I received zero discount for that. I will not shop at Coad Chevrolet when I replace my Traverse High Country in a couple years. This is not the first vehicle I have bought from them but it will be the last. 2nd issue!!! They mailed my title to the wrong address. An address that doesn't exist. A complete neglect by whoever works there that is responsible. I spoke to Joe and he said it's out of their hands now. It was the last day to get my plates. I was told they would hold my title until I picked it up. Somehow, someone decided to mail it via UPS to an address that doesn't exist and Coad took zero responsibility for it! They didn't bother helping me track it down. I did that! I made the calls and used my time to find the title. It was sitting in a lost mail bin at UPS! Issue #3!! My 2025 Silverado has infotainment issues. The radio, Sirius XM and phone calls lose sound/connection a lot. I made an appt to get it looked at. The woman on the phone seemed like she was listening to a word I said as I described the problem. I would finish talking and she said, "So what do you need? An oil change?" Then I asked for a loner to go to work. They do not offer loaners any more and they wouldn't take me home or to work because both places are in Scott City! Their service stops at the end of the sale!

We drove from Austin to Cape Girardeau to buy a Prius. Kevin was helpful and responsive every step…read moreof the say! I love the car!

After having a horrendous experience at Ward Jeep in Carbondale, IL, a friend recommended going to…read morethis dealership because she had a pleasant experience. She was absolutely right. This place is great! Our salesman was Josh and he was very thorough throughout the entire experience. The finance department was honest and straight-forward. It took about 6 weeks to have a 2016 Jeep Wrangler Hard Rock ordered and Josh kept us updated the entire time. They were all very professional and kind. So happy that we went there!

On February 14, 2025, I brought my vehicle to John Morlan after an alert appeared on the UConnect…read moresystem. George Sanders reviewed the concern and had a technician diagnose the issue. They claimed it was a "code mismatch" because the VIN on the EPS didn't match, quoted $1,411 for repairs, and insisted the problem was due to a prior wreck--saying outright, "there's nothing we can do to help you." When I questioned the diagnosis, Sanders became argumentative and tried to back it up with photos. I asked him to call my third-party insurance company to help verify coverage. During that call, he told them the vehicle had been wrecked, which led both the insurance company and John Morlan to deny any responsibility or support. Still not convinced, I took the vehicle to Autry Morlan in Sikeston on May 1. They quickly and correctly diagnosed the actual issue: a faulty antenna. It was a simple problem fully covered under warranty. The alert is now gone, and the issue is resolved--no thanks to John Morlan's team and certainly not worth the $1,411 misquote. This experience was frustrating and disappointing. I was misdiagnosed, dismissed, and made to feel like the burden was mine. I will not return to John Morlan and strongly caution others--if you value accuracy, professionalism, and integrity, look elsewhere.