My rating is completely based on the behavior of the service manager. He is completely rude and…read morebased on his interaction has no business being in that position. He also cost his company money by his "dealing with customers" attitude. Doesn't matter if the customer is female or male, you don't treat them as if they are ignorant and pull a Macho Man Neanderthal bit on them. If I am ever in a position that I would have to go to Kia again, if will NOT be Auffenberg Kia.I will, however, highly compliment Christina, (I believe is her name) in the front office, for her professionalism and trying to help diffuse the awkward situation. Especially after a cellphone was thrown against the wall.

I live far from any dealership, so started calling around, hoping to find the right minivan at the…read moreright price before driving 3ish hours round trip. Everyone pressured me to come in, apparently not caring about the distance I'd have to travel. Dealerships were very reluctant to give me pricing info, too, assuming I just wanted to play one dealership off the others. All I wanted was the right number on the right car, then I'd be there. Coye called me Friday night and listened to what I was looking for -- a Sedona with leather interior, which is standard on the EX. But I was also price sensitive. So she proposed an excellent price on a Sedona LX that happened to have the leather interior upgrade, finding a way to get me to the magic number. Coye's communication was prompt, and she delivered on the pricing once I arrived the next day. Her estimate on the trade in value of my old car was accurate too. No tricks! Very much appreciated. Plus, the financing wasn't a long, drawn out, high pressure process. I said "no thanks" once, and it was done!

Check your warranty!! The want almost $150 to look at 1month old CRV with 1,700 moles on it ...not…read morewhat I call good services. Now we may half to drive to St,Louis for oil changes...and service..( Don't Buy Here)

I had great customer service from Gabriel. He was very courteous and helpful regarding the issues…read morewith my car. Thank you.

We had nothing but a bad experience at this location. The vehicle we purchased was a 2015 Ford…read moreExplorer. This vehicle was nothing short of a lemon. The dealership had my vehicle a total of 6 months within the first year of purchasing it. This last time we picked it up and headed to Nashville the very next day. On our way to Nashville, my car turned off in the middle of rush hour traffic on I-24. It completely lost all power and everything powered off. We got the Managers involved and still they found nothing wrong with it. The managers that we dealt with were very rude, one even proceeded to get in my husbands face and tell him that this was the first time he was hearing about any issues that we were having....my goodness it was a crazy experience. We finally traded the vehicle in this last week and I could not be more happy about it. We definitely did not go back to John Sinclair and never will. I sincerely hope if you are in the market for a New or Used vehicle, that you will go somewhere else. Go somewhere where they actually value your business and genuinely want to take care of you.

I had a great experience with Ms. Ashley Griggs. She went above and beyond helping me get into my…read morevehicle. I had a noise complaint which they fixed, Ashley called me to make sure It was taking care of, which was awesome. I would highly recommend asking for Ashley for your next vehicle purchase. There were two guys who were awesome with the sale as well. (don't know the names).

After having a horrendous experience at Ward Jeep in Carbondale, IL, a friend recommended going to…read morethis dealership because she had a pleasant experience. She was absolutely right. This place is great! Our salesman was Josh and he was very thorough throughout the entire experience. The finance department was honest and straight-forward. It took about 6 weeks to have a 2016 Jeep Wrangler Hard Rock ordered and Josh kept us updated the entire time. They were all very professional and kind. So happy that we went there!

On February 14, 2025, I brought my vehicle to John Morlan after an alert appeared on the UConnect…read moresystem. George Sanders reviewed the concern and had a technician diagnose the issue. They claimed it was a "code mismatch" because the VIN on the EPS didn't match, quoted $1,411 for repairs, and insisted the problem was due to a prior wreck--saying outright, "there's nothing we can do to help you." When I questioned the diagnosis, Sanders became argumentative and tried to back it up with photos. I asked him to call my third-party insurance company to help verify coverage. During that call, he told them the vehicle had been wrecked, which led both the insurance company and John Morlan to deny any responsibility or support. Still not convinced, I took the vehicle to Autry Morlan in Sikeston on May 1. They quickly and correctly diagnosed the actual issue: a faulty antenna. It was a simple problem fully covered under warranty. The alert is now gone, and the issue is resolved--no thanks to John Morlan's team and certainly not worth the $1,411 misquote. This experience was frustrating and disappointing. I was misdiagnosed, dismissed, and made to feel like the burden was mine. I will not return to John Morlan and strongly caution others--if you value accuracy, professionalism, and integrity, look elsewhere.

False advertise. Definitely not a buy here pay here, work with all credit. BS Ran my credit report…read more5 times and 3 of those were 3rd party that didn't have permission to run my credit report. Zach Cape location

For the love of God and all things holy.... STAY AWAY!!!!!…read more Horrible business!!!!!! Still waiting for a title from Mar. They suck, I want to trade the POS and can't bc I don't have a title!!!!!!!!!!!!!! One star, only because I HAD TO PICK ONE!

one star is saying to much about this place. Pat was our car salesman and he was a joke. sold us a…read morewrecked car, never once did he mention it was wrecked before...couldn't tell by looking at it, but I've had 2 different mechanics look at it and they have both said the same thing. I've had expensive problems with it since the day after I got it...he keeps telling me he will have it fixed for me, and has never attempted. has every excuse when it comes to helping me... today I called and asked if I brought it up there, if he would fix it and he literally yelled at me over the phone...all of this and I've only had the car for a week. he yelled at me and said that I know nothing about the car, and he does...(even though 2 mechanics already diagnosed it, and he is NOT a mechanic) now I'm stuck making payments on a car that I'll have to have in the shop in the first month of having... I hope nobody else has to go through this...he was so nice to me the day we got it and has literally went back on everything he told us...please take your hard earned money to someone else...

I called and spoke with Jerry at Hucks Auto Sales Inc @ 1803 North Kingshiway Cape Girardeau MO…read more63701 He only had his cell phone number 573-576-3000 listed instead of the business number. I asked about a 2003 Lincoln Town car he had advertised on the St Louis Craigslist. I asked him about the paint and body condition and he said there was a small dent in rear side of car I said I understand and then I asked about the interior and if there was any sign it had been smoked in?? He said no its immaculate! I asked many questions...as I am a car guy and I'm very sharp with cars. I was looking at purchasing the car for a friend of my wife's since she doesn't know much about cars. We drove 1 and half hours to get there from St Louis County. We walked in the office and Jerry said the car is unlocked please go check it out. I am a very reasonable person and God is my witness!!! The car had damage all over it I mean the back bumper was cracked in 3 places and was ready to fall off!! The paint was scratched up and looked like it was worn out and some spots of rust! I would estimate the body work and paint would cost at least $3000 to be repaired! Now for the bad part... The entire interior had cigarette burn holes all over the seats, headliner and carpet!! The interior was cracked badly and had the smell of cigarettes and air freshener. To say Jerry is a complete Liar and time waster is being nice!! Do yourself a big favor and dont waste your time going to Hucks Auto Sales because you will be wasting your time as I did because Jerry cant tell the truth! He was the typical used car dealer you see in the movies. Not Joking!!

Service Department is OUTSTANDING! Nick Donley was the service writer who took in my car. I…read morepretty much left it up to him to tell me what it needed for its 6 months service/winterizing. He changed the oil, topped off the fluids, and rotated and aired the tires. He did not try to sell me anything else! I appreciate that. (By contrast a woman service writer at Auffleberg in Belleville, IL tried to sell me a 'freon change' on a one year old car.)

Horrible service and workmanship and incompetence. Nick is a complete idiot. No return call back…read morefrom the service manager.

Dani is amazing, and so kind. deff should check her out!! i LOVED her attitude. she also is very…read morehelpful

I bought a new GMC truck actually back in STL and just recently moved to the area, I was due for an…read moreoil change and had asked if I could go closest to my house since now that dealership is well over 2 hours where I had bought my truck. I was told yes... in searching for the closest dealership, I came across Frank Leta and I was worried to even go there since they had a 1.5 star rating, however I took the chance and so glad I did... EVERYONE was so helpful and nice and anyone who made eye contact with me was saying "good morning, how are you" My service consultant, Victoria was WONDERFUL!!! I feel like everyone went above and bend to ensure while waiting I was comfortable and asked if I need anything to drink or a snack. Place was clean, organized, staff was friendly and nice.... they deserve nothing but 5 STARS!!!!