I had purchased an incandescent strap from this location and everything was fine. 1 day later I notice the strap powdering up and flaking. I am very cautious with my watch as I paid a lot for it, I have many watches and knew this strap which was 500.00 should not be flaking. Since I live out of town I called and told them about the problem, everything seemed fine and they allowed me to send it back and that they would probably do a full refund, well that's when the feet dragging began. I sent the strap back and I didn't hear anything. I then called and that's when I started getting attitude and feet dragging. Apparently the GM is the only person who can do a refund lol. So the GM tells me that in order to get a refund they have to send the strap back to the factory first, okay I guess. But then he started tossing around words like "some customers buy items wear them for the weekend and then return them." That's when I got mad as I'm not that kind of customer. I then told him to send me another strap but that one was on backorder. Just a mess and took me over a month to get a replacement strap sent to me. They just didn't take care of me and treated me bad. In the end the second strap they sent didn't flake, so I was right that the first strap was defective. read more